What users are saying about
56 Ratings
341 Ratings
56 Ratings
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Score 8.3 out of 100
341 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • Pipedrive ranks higher in 2 feature sets: Marketing Automation, Platform

Sales Force Automation

9.3

1CRM

93%
6.4

Pipedrive

64%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
6.5
65%
15 Ratings

Workflow management

9.5
95%
5 Ratings
7.8
78%
12 Ratings

Territory management

9.3
93%
5 Ratings
6.6
66%
8 Ratings

Opportunity management

9.6
96%
5 Ratings
8.9
89%
56 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.1
81%
53 Ratings

Contract management

8.8
88%
5 Ratings
3.0
30%
9 Ratings

Quote & order management

9.6
96%
5 Ratings
5.1
51%
7 Ratings

Interaction tracking

9.6
96%
5 Ratings
7.1
71%
13 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
4.3
43%
9 Ratings

Customer Service & Support

9.6

1CRM

96%
2.9

Pipedrive

29%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
4.7
47%
6 Ratings

Call center management

10.0
100%
5 Ratings
1.1
11%
5 Ratings

Help desk management

9.3
93%
4 Ratings
3.1
31%
6 Ratings

Marketing Automation

8.5

1CRM

85%
8.8

Pipedrive

88%
Pipedrive ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
8.9
89%
40 Ratings

Email marketing

8.3
83%
5 Ratings
8.7
87%
4 Ratings

CRM Project Management

9.0

1CRM

90%
6.2

Pipedrive

62%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
7.5
75%
54 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
4.1
41%
5 Ratings

Reporting

9.4
94%
5 Ratings
6.9
69%
53 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
5.1

Pipedrive

51%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
5.1
51%
11 Ratings

Pipeline visualization

9.4
94%
5 Ratings
8.5
85%
58 Ratings

Customizable reports

9.2
92%
5 Ratings
1.7
17%
8 Ratings

Customization

8.9

1CRM

89%
5.8

Pipedrive

58%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
7.6
76%
54 Ratings

Custom objects

9.3
93%
4 Ratings
7.2
72%
44 Ratings

Scripting environment

8.6
86%
4 Ratings
1.0
10%
4 Ratings

API for custom integration

8.7
87%
4 Ratings
7.3
73%
39 Ratings

Security

9.3

1CRM

93%
7.4

Pipedrive

74%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
6.1
61%
12 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.7
87%
51 Ratings

Social CRM

9.1

1CRM

91%
1.1

Pipedrive

11%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
1.1
11%
5 Ratings

Social engagement

9.2
92%
4 Ratings
1.1
11%
5 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
3.6

Pipedrive

36%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
3.6
36%
7 Ratings

Compensation management

8.6
86%
4 Ratings
3.5
35%
4 Ratings

Platform

7.7

1CRM

77%
7.8

Pipedrive

78%
Pipedrive ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
7.8
78%
51 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
9.2

Pipedrive

92%
61 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
8.0

Pipedrive

80%
3 Ratings

Usability

9.6

1CRM

96%
4 Ratings
8.8

Pipedrive

88%
12 Ratings

Availability

1CRM

N/A
0 Ratings
8.2

Pipedrive

82%
2 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
9.3

Pipedrive

93%
12 Ratings

Implementation Rating

1CRM

N/A
0 Ratings
8.2

Pipedrive

82%
3 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Pipedrive

Using Pipedrive to collect customer data and setup automated tasks is great. This allows leads to flow into Pipedrive and be assigned to the right team member. Notes and tasks can then be created in the specific deal and can be easily transferred to another team member. The system is very easy to use
Mark Rueckert | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

  • Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
  • Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
  • Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9 per month

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. per month
Additional Pricing Details

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.0
Based on 3 answers
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
Anonymous | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Pipedrive

Pipedrive 8.8
Based on 12 answers
As the first Pipedrive user in the company, my task was to understand the use of the platform and configure it, for me it was very easy to enroll in the platform. With the system ready, it was time to train all the users and it was very easy for them to understand it since it is as easy as using a social network.
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Pipedrive

Pipedrive 9.3
Based on 12 answers
The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.
Anonymous | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive works significantly better than monday. We trialed monday for a short period of time, but made a quick switch to Pipedrive upon recommendation by a competing vendor. I do not recall the specific reasons why we were so certain that the switch made sense, but it was readily apparent. I don't recall monday having the ability to integrate with our Google products as easily as Pipedrive. In addition, I do not recall monday having the same file repository capabilities. I do not remember exactly how much monday cost, but I believe the price point was close to that of Pipedrive. Finally, Pipedrive has the ability to create project entities, which can be connected to "people" entities (typically, the individual internal/external players involved with the project).
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

  • Overall Pipedrive has had a great impact on our ability to manage sales opportunities across multiple Pipelines and deal types. The ability to instantly see the status of every deal working is huge, especially when combined with a smart set up of the Deal Rotting function, and the fact the by default Pipedrive prompts you to always add a next action when completing an activity on a deal. It really teaches you to stay on top of deals.
  • Aside from being able to manage more deals on an individual level, Pipedrive's Sale Management of Deals allows sales managers to more effectively manage and empower their sales reps. This is key to being able to scale an early stage start-up or growth stage company. Every opportunity counts. And Pipedrive makes sure you have the ability to work them.
  • Pipedrive is straightforward and intuitive to use. It's simplicity hides a sophistication and elegance in the whole design and deployment of the tool. The team at Pipedrive obviously is experienced in managing sales and the processes essential to closing business. You won't have a huge learning curve for almost everyone you bring onto the platform.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Screenshots

1CRM

Pipedrive

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