What users are saying about
37 Ratings
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Top Rated
189 Ratings
37 Ratings
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Score 7.7 out of 100

Pipedrive

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Top Rated
189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Pipedrive
6.3
Customer data management / contact management
1CRM
9.0
Pipedrive
6.5
Workflow management
1CRM
9.0
Pipedrive
7.9
Territory management
1CRM
9.0
Pipedrive
6.6
Opportunity management
1CRM
10.0
Pipedrive
8.5
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Pipedrive
8.0
Contract management
1CRM
7.0
Pipedrive
3.1
Quote & order management
1CRM
10.0
Pipedrive
5.1
Interaction tracking
1CRM
9.0
Pipedrive
7.1
Channel / partner relationship management
1CRM
9.0
Pipedrive
4.3

Customer Service & Support

1CRM
9.3
Pipedrive
2.9
Case management
1CRM
10.0
Pipedrive
4.7
Call center management
1CRM
9.0
Pipedrive
1.1
Help desk management
1CRM
9.0
Pipedrive
3.1

Marketing Automation

1CRM
10.0
Pipedrive
8.2
Lead management
1CRM
10.0
Pipedrive
7.8
Email marketing
1CRM
10.0
Pipedrive
8.7

CRM Project Management

1CRM
9.7
Pipedrive
6.5
Task management
1CRM
9.0
Pipedrive
8.1
Billing and invoicing management
1CRM
10.0
Pipedrive
4.1
Reporting
1CRM
10.0
Pipedrive
7.2

CRM Reporting & Analytics

1CRM
9.0
Pipedrive
5.0
Forecasting
1CRM
8.0
Pipedrive
5.1
Pipeline visualization
1CRM
9.0
Pipedrive
8.2
Customizable reports
1CRM
10.0
Pipedrive
1.7

Customization

1CRM
8.5
Pipedrive
6.3
Custom fields
1CRM
8.0
Pipedrive
8.4
Custom objects
1CRM
8.0
Pipedrive
8.0
Scripting environment
1CRM
9.0
Pipedrive
1.0
API for custom integration
1CRM
9.0
Pipedrive
7.7

Security

1CRM
8.5
Pipedrive
7.2
Single sign-on capability
1CRM
8.0
Pipedrive
6.1
Role-based user permissions
1CRM
9.0
Pipedrive
8.2

Social CRM

1CRM
7.5
Pipedrive
1.1
Social data
1CRM
7.0
Pipedrive
1.1
Social engagement
1CRM
8.0
Pipedrive
1.1

Integrations with 3rd-party Software

1CRM
9.5
Pipedrive
3.6
Marketing automation
1CRM
9.0
Pipedrive
3.6
Compensation management
1CRM
10.0
Pipedrive
3.5

Platform

1CRM
9.0
Pipedrive
8.2
Mobile access
1CRM
9.0
Pipedrive
8.2

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

In general, there weren't significant differences between the products we've been using. One of the other best choices we found was on monday.com. The feature that made us go with Pipedrive instead was the possibility to overview all our data and projects in a single hub in which we can view the whole picture or focus in specific timelines, tasks, etcetera.
Martín Stricker | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

1CRM

Pipedrive

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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