What users are saying about
56 Ratings
29 Ratings
56 Ratings
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Score 8.3 out of 100
29 Ratings
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Score 7.3 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Social CRM, Platform
  • Vtiger ranks higher in 2 feature sets: Marketing Automation, CRM Reporting & Analytics

Sales Force Automation

9.3

1CRM

93%
7.6

Vtiger

76%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.3
83%
7 Ratings

Workflow management

9.5
95%
5 Ratings
6.7
67%
7 Ratings

Territory management

9.3
93%
5 Ratings
N/A
0 Ratings

Opportunity management

9.6
96%
5 Ratings
6.7
67%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
7.5
75%
7 Ratings

Contract management

8.8
88%
5 Ratings
7.0
70%
5 Ratings

Quote & order management

9.6
96%
5 Ratings
7.4
74%
5 Ratings

Interaction tracking

9.6
96%
5 Ratings
9.6
96%
5 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
N/A
0 Ratings

Customer Service & Support

9.6

1CRM

96%
8.5

Vtiger

85%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
8.0
80%
5 Ratings

Call center management

10.0
100%
5 Ratings
N/A
0 Ratings

Help desk management

9.3
93%
4 Ratings
9.0
90%
5 Ratings

Marketing Automation

8.5

1CRM

85%
9.5

Vtiger

95%
Vtiger ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
9.4
94%
5 Ratings

Email marketing

8.3
83%
5 Ratings
9.6
96%
5 Ratings

CRM Project Management

9.0

1CRM

90%
8.7

Vtiger

87%
1CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
8.0
80%
5 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
9.2
92%
6 Ratings

Reporting

9.4
94%
5 Ratings
9.0
90%
6 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
9.5

Vtiger

95%
Vtiger ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
9.0
90%
5 Ratings

Pipeline visualization

9.4
94%
5 Ratings
10.0
100%
5 Ratings

Customizable reports

9.2
92%
5 Ratings
9.6
96%
6 Ratings

Customization

8.9

1CRM

89%
7.8

Vtiger

78%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
7.8
78%
7 Ratings

Custom objects

9.3
93%
4 Ratings
8.4
84%
6 Ratings

Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings

API for custom integration

8.7
87%
4 Ratings
7.2
72%
5 Ratings

Security

9.3

1CRM

93%
8.5

Vtiger

85%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
N/A
0 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.5
85%
7 Ratings

Social CRM

9.1

1CRM

91%
6.0

Vtiger

60%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
N/A
0 Ratings

Social engagement

9.2
92%
4 Ratings
6.0
60%
4 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

Vtiger

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
N/A
0 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
5.0

Vtiger

50%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
5.0
50%
5 Ratings

Attribute Ratings

  • 1CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
7.5

Vtiger

75%
7 Ratings

Usability

9.6

1CRM

96%
4 Ratings

Vtiger

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
9.0

Vtiger

90%
2 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Geoff Yeagley | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Nomar Norono | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$28 per month per user

Vtiger Editions & Modules

Edition
One Professional - Standard$421
One Enterprise - Standard$581
One Professional - Single App$281
One Enterprise - Single App$421
  1. per month per user
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Geoff Yeagley | TrustRadius Reviewer

Screenshots

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