What users are saying about
37 Ratings
23 Ratings
37 Ratings
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Score 7.7 out of 100
23 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Vtiger
7.9
Customer data management / contact management
1CRM
9.0
Vtiger
8.7
Workflow management
1CRM
9.0
Vtiger
6.9
Territory management
1CRM
9.0
Vtiger
Opportunity management
1CRM
10.0
Vtiger
7.1
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Vtiger
7.2
Contract management
1CRM
7.0
Vtiger
7.8
Quote & order management
1CRM
10.0
Vtiger
8.2
Interaction tracking
1CRM
9.0
Vtiger
9.3
Channel / partner relationship management
1CRM
9.0
Vtiger

Customer Service & Support

1CRM
9.3
Vtiger
7.2
Case management
1CRM
10.0
Vtiger
6.9
Call center management
1CRM
9.0
Vtiger
Help desk management
1CRM
9.0
Vtiger
7.5

Marketing Automation

1CRM
10.0
Vtiger
8.9
Lead management
1CRM
10.0
Vtiger
8.5
Email marketing
1CRM
10.0
Vtiger
9.3

CRM Project Management

1CRM
9.7
Vtiger
8.8
Task management
1CRM
9.0
Vtiger
8.0
Billing and invoicing management
1CRM
10.0
Vtiger
9.4
Reporting
1CRM
10.0
Vtiger
9.0

CRM Reporting & Analytics

1CRM
9.0
Vtiger
9.4
Forecasting
1CRM
8.0
Vtiger
8.7
Pipeline visualization
1CRM
9.0
Vtiger
9.9
Customizable reports
1CRM
10.0
Vtiger
9.5

Customization

1CRM
8.5
Vtiger
8.0
Custom fields
1CRM
8.0
Vtiger
7.7
Custom objects
1CRM
8.0
Vtiger
8.9
Scripting environment
1CRM
9.0
Vtiger
API for custom integration
1CRM
9.0
Vtiger
7.4

Security

1CRM
8.5
Vtiger
8.7
Single sign-on capability
1CRM
8.0
Vtiger
Role-based user permissions
1CRM
9.0
Vtiger
8.7

Social CRM

1CRM
7.5
Vtiger
5.7
Social data
1CRM
7.0
Vtiger
Social engagement
1CRM
8.0
Vtiger
5.7

Integrations with 3rd-party Software

1CRM
9.5
Vtiger
Marketing automation
1CRM
9.0
Vtiger
Compensation management
1CRM
10.0
Vtiger

Platform

1CRM
9.0
Vtiger
6.3
Mobile access
1CRM
9.0
Vtiger
6.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

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