56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 29 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Social CRM, Platform
- Vtiger ranks higher in 2 feature sets: Marketing Automation, CRM Reporting & Analytics
Sales Force Automation

9.3
1CRM
93%

7.6
Vtiger
76%
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings

8.3
83%
7 Ratings
Workflow management

9.5
95%
5 Ratings

6.7
67%
7 Ratings
Territory management

9.3
93%
5 Ratings

N/A
0 Ratings
Opportunity management

9.6
96%
5 Ratings

6.7
67%
7 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

7.5
75%
7 Ratings
Contract management

8.8
88%
5 Ratings

7.0
70%
5 Ratings
Quote & order management

9.6
96%
5 Ratings

7.4
74%
5 Ratings
Interaction tracking

9.6
96%
5 Ratings

9.6
96%
5 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings

N/A
0 Ratings
Customer Service & Support

9.6
1CRM
96%

8.5
Vtiger
85%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

8.0
80%
5 Ratings
Call center management

10.0
100%
5 Ratings

N/A
0 Ratings
Help desk management

9.3
93%
4 Ratings

9.0
90%
5 Ratings
Marketing Automation

8.5
1CRM
85%

9.5
Vtiger
95%
Vtiger ranks higher in 2/2 features
Vtiger ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings

9.4
94%
5 Ratings
Email marketing

8.3
83%
5 Ratings

9.6
96%
5 Ratings
CRM Project Management

9.0
1CRM
90%

8.7
Vtiger
87%
1CRM ranks higher in 2/3 features
1CRM ranks higher in 2/3 features
Task management

9.0
90%
5 Ratings

8.0
80%
5 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

9.2
92%
6 Ratings
Reporting

9.4
94%
5 Ratings

9.0
90%
6 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

9.5
Vtiger
95%
Vtiger ranks higher in 3/3 features
Vtiger ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings

9.0
90%
5 Ratings
Pipeline visualization

9.4
94%
5 Ratings

10.0
100%
5 Ratings
Customizable reports

9.2
92%
5 Ratings

9.6
96%
6 Ratings
Customization

8.9
1CRM
89%

7.8
Vtiger
78%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings

7.8
78%
7 Ratings
Custom objects

9.3
93%
4 Ratings

8.4
84%
6 Ratings
Scripting environment

8.6
86%
4 Ratings

N/A
0 Ratings
API for custom integration

8.7
87%
4 Ratings

7.2
72%
5 Ratings
Security

9.3
1CRM
93%

8.5
Vtiger
85%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

N/A
0 Ratings
Role-based user permissions

9.4
94%
5 Ratings

8.5
85%
7 Ratings
Social CRM

9.1
1CRM
91%

6.0
Vtiger
60%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

N/A
0 Ratings
Social engagement

9.2
92%
4 Ratings

6.0
60%
4 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%

Vtiger
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings

N/A
0 Ratings
Compensation management

8.6
86%
4 Ratings

N/A
0 Ratings
Platform

7.7
1CRM
77%

5.0
Vtiger
50%
1CRM ranks higher in 1/1 features
1CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

5.0
50%
5 Ratings
Attribute Ratings
- 1CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

7.5
Vtiger
75%
7 Ratings
Usability

9.6
1CRM
96%
4 Ratings

Vtiger
N/A
0 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

9.0
Vtiger
90%
2 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesVtiger
vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Sr. Account Manager and Marketing Manager
Compass IT Compliance, LLCComputer & Network Security, 11-50 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Vtiger
- User-friendly interface.
- Reliable tracking system and alerts to maintain overall control of the proceses.
- Meets all the needs of the average company.
Inbound Leads Team Lead
GB Advisors, Inc.Computer Software, 11-50 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Vtiger
- Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
- It's still very simple. There is room for improvement with the setup of the admin panel.
- The dropdowns function funny when scrolled down. It's picky but it's frustrating.
- The search function could be improved.
Marketing Analytics & Sales Planner
PositecMarketing and Advertising, 1001-5000 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—Vtiger
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
$28 per month per user
Vtiger Editions & Modules
Edition
One Professional - Standard | $421 |
---|---|
One Enterprise - Standard | $581 |
One Professional - Single App | $281 |
One Enterprise - Single App | $421 |
- per month per user
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Vtiger
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Vtiger
Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Consultant
mylocal.org.ukInformation Technology and Services, 1-10 employees
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesVtiger
VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating

Verified User
General Manager in Engineering
Electrical/Electronic Manufacturing Company, 1-10 employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Vtiger
- Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
- Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
- Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Sr. Account Manager and Marketing Manager
Compass IT Compliance, LLCComputer & Network Security, 11-50 employees