1CRM vs Vtiger | TrustRadius

Likelihood to Recommend

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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I would rate Vtiger with 9/10 simply because:

It is fast
It s easy to use
It gets updated quite often with new features
It is very customizable

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Miguel Nuñez

Information Technology Project Manager & Quality Assurance

GB Advisors, Inc.Computer Software, 51-200 employees

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Feature Rating Comparison

1CRM

Vtiger

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Vtiger

Case management

Call center management

Help desk management

1CRM

Vtiger

Lead management

Email marketing

1CRM

Marketing automation

Compensation management

1CRM

Vtiger

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.

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Geoff Yeagley

Sr. Account Manager and Marketing Manager

Compass IT Compliance, LLCComputer & Network Security, 11-50 employees

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Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
It's still very simple. There is room for improvement with the setup of the admin panel.
The dropdowns function funny when scrolled down. It's picky but it's frustrating.
The search function could be improved.

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Ellen Evans

Marketing Analytics & Sales Planner

PositecMarketing and Advertising, 1001-5000 employees

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Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Vtiger 9.0

Based on 1 answer

It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.

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Thomas Olesen

Consultant

mylocal.org.ukInformation Technology and Services, 1-10 employees

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Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful

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Nomar Norono

Inbound Leads Team Lead

GB Advisors, Inc.Computer Software, 11-50 employees

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Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.

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Verified User

General Manager in Engineering

Electrical/Electronic Manufacturing Company, 1-10 employees

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Pricing Details

General

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$10*

* / user / month

Vtiger Editions & Modules

Edition

Sales Starter	$10¹
Sales Professional	$20¹
Support Starter	$10¹
Support Professional	$20¹
Ultimate	$30¹

/ user / month

Additional Pricing Details

Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

1CRM

Vtiger

1CRM

Vtiger

1CRM

Vtiger

Likelihood to Recommend

1CRM

Vtiger

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

1CRM

Vtiger

Cons

1CRM

Vtiger

Usability

1CRM

Vtiger

Support Rating

1CRM

Vtiger

Alternatives Considered

1CRM

Vtiger

Return on Investment

1CRM

Vtiger

Screenshots

1CRM

Vtiger

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Vtiger Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison