What users are saying about
23 Ratings
220 Ratings
23 Ratings
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Score 8.6 out of 100
220 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.
Anonymous | TrustRadius Reviewer

Keap

Keap is well suited for any size company and can suit a wide variety of purposes, from basic customer management to email campaigns, to landing pages, to a variety of integrations to address even the most creative of scenarios. I can't think of any scenario that Keap is not well suited to address.
Brian Del Terzo Credilife® | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Keap
Product catalog & listings
1ShoppingCart
7.5
Keap
Product management
1ShoppingCart
8.0
Keap
Bulk product upload
1ShoppingCart
9.0
Keap
Branding
1ShoppingCart
7.5
Keap
Mobile storefront
1ShoppingCart
9.0
Keap
Product variations
1ShoppingCart
9.0
Keap
Website integration
1ShoppingCart
7.0
Keap
Visual customization
1ShoppingCart
7.0
Keap
CMS
1ShoppingCart
7.0
Keap

Online Shopping Cart

1ShoppingCart
8.0
Keap
Abandoned cart recovery
1ShoppingCart
9.0
Keap
Checkout user experience
1ShoppingCart
7.0
Keap

Online Payment System

1ShoppingCart
7.5
Keap
eCommerce security
1ShoppingCart
7.5
Keap

eCommerce Marketing

1ShoppingCart
7.5
Keap
Promotions & discounts
1ShoppingCart
8.0
Keap
Personalized recommendations
1ShoppingCart
7.5
Keap
SEO
1ShoppingCart
7.0
Keap

eCommerce Business Management

1ShoppingCart
9.0
Keap
Multi-site management
1ShoppingCart
9.0
Keap
Order processing
1ShoppingCart
9.0
Keap
Inventory management
1ShoppingCart
9.0
Keap
Shipping
1ShoppingCart
9.0
Keap
Custom functionality
1ShoppingCart
9.0
Keap

Sales Force Automation

1ShoppingCart
Keap
7.8
Customer data management / contact management
1ShoppingCart
Keap
8.5
Workflow management
1ShoppingCart
Keap
7.8
Opportunity management
1ShoppingCart
Keap
8.3
Integration with email client (e.g., Outlook or Gmail)
1ShoppingCart
Keap
7.6
Quote & order management
1ShoppingCart
Keap
7.0
Interaction tracking
1ShoppingCart
Keap
7.9

Marketing Automation

1ShoppingCart
Keap
8.3
Lead management
1ShoppingCart
Keap
8.1
Email marketing
1ShoppingCart
Keap
8.5

CRM Project Management

1ShoppingCart
Keap
7.9
Task management
1ShoppingCart
Keap
8.2
Billing and invoicing management
1ShoppingCart
Keap
8.8
Reporting
1ShoppingCart
Keap
6.6

CRM Reporting & Analytics

1ShoppingCart
Keap
7.3
Pipeline visualization
1ShoppingCart
Keap
7.3

Customization

1ShoppingCart
Keap
8.3
Custom fields
1ShoppingCart
Keap
8.8
Custom objects
1ShoppingCart
Keap
8.6
API for custom integration
1ShoppingCart
Keap
7.7

Platform

1ShoppingCart
Keap
6.9
Mobile access
1ShoppingCart
Keap
6.9

Security

1ShoppingCart
Keap
8.6
Role-based user permissions
1ShoppingCart
Keap
8.6

Pros

1ShoppingCart

  • Email Marketing - Easy to use templates but you can also use your custom html template.
  • Managing your list - It is easy to set up separate lists and create opt in forms for each one. It allows multiple opt in forms with customized messages for all steps of the opt in process.
  • Ecommerce - Setup of your product or service is easy. You can use buy now type buttons on the 1ShoppingCart store. Integration with your merchant account or Paypal is offered.
  • Includes an affiliate management option. This module allows you to manage an affiliate with custom links and an area to post materials for affiliates to use - such as banners.
Karen Repoli | TrustRadius Reviewer

Keap

  • The strongest part of Keap/Infusionsoft is the CRM side for contacts and companies. The contact view is very robust, with everything from basic data points to form submissions, campaigns past and present, purchases, tags, web site profile, opportunities, and tons of customization is available with custom fields. Every business needs custom fields for segmentation, lead management, and reporting. It is very robust here.
  • The email builder is very simple and quick to use. The drag and drop functionality with built-in templates makes it a breeze to set up any kind of email from a beautiful marketing blast to a simple automated sales follow-up. Tagging from email clicks is also great for triggering other actions or notifications to reps for follow up. Emails are mobile responsive, too, without any extra coding or fiddling.
  • This has my favorite campaign builder. Simply pick a goal that triggers actions and then build our sequences with very robust if/then conditional logic. You can build campaigns as simple as an opt-in form with notification or follow-up or a 30-touch account-based marketing campaign all on the same canvas which is so swift and easy to edit.
Bailey Witt, MBA | TrustRadius Reviewer

Cons

1ShoppingCart

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
Eliza Hammesfahr Ceci | TrustRadius Reviewer

Keap

  • I would like to see Infusionsoft's functions being sold a la carte; my business utilizes the marketing and CRM features exhaustively but does not touch the sales and transaction processing features. It would be nice to pay for only what we use.
  • There is a mobile Infusionsoft application available on phones, but building marketing campaigns is not an option here. It would be nice to be able to build campaigns, even rudimentary, from a cell device.
  • I adore Infusionsoft but would love for it to be made more affordable.
Maddy Braswell | TrustRadius Reviewer

Likelihood to Renew

1ShoppingCart

1ShoppingCart 5.5
Based on 2 answers
Ease of use and affiliate program.
Kristin Kuzik | TrustRadius Reviewer

Keap

Keap 1.2
Based on 34 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie | TrustRadius Reviewer

Usability

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 5.3
Based on 11 answers
Buyer beware. Be prepared to invest many hours if you plan to manage this application yourself. This is true of any automation solution. Can you take classes and go to University again and become a great marketing automation expert yourself? Yes, probably. But should you be investing your highest and most productive use of time building out Infusionsoft. Not likely.Which means you need to plan on finding someone you can trust and that is the plain truth. There are many qualified consultants who have sufficient sales, marketing, business, content, life and Infusionsoft experience to help you get results. But far too many people decry this as an all in one solution that is easy to use. This will never be the case even though the product development team is constantly working to make it a better product and easier to use.We don't make our own paper clips for a reason. We outsource all the time. We have to make really informed decisions on the solutions we use and then commit to learning best practices for marketing regardless of the platform.Do not expect to pay someone less than $150-$250 per hour to really make this application sing. Or pay them for training or internal services and then kick yourself.
Clifford Jones | TrustRadius Reviewer

Reliability and Availability

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 8.8
Based on 5 answers
Craig Jacobson | TrustRadius Reviewer

Performance

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 7.7
Based on 5 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones | TrustRadius Reviewer

Support Rating

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 2.0
Based on 8 answers
Again there is so much online support that users can find on Infusionsoft. From the corporate website and call center, to users groups located around the country, and ICCs who provide online resources, coaching and more, finding support for Infusionsoft is an easy task!
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

In-Person Training

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones | TrustRadius Reviewer

Online Training

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
Clifford Jones | TrustRadius Reviewer

Implementation Rating

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 8.0
Based on 8 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

Alternatives Considered

1ShoppingCart

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
Anonymous | TrustRadius Reviewer

Keap

I have compared Blue Orchid Marketing, which we left because it was not as robust. I also compared other products that were as robust but cost a LOT more than Infusionsoft! I also spoke with people using different products and this is bar far the simplest to use and to make life work faster and better with automation
Rachel Campbell | TrustRadius Reviewer

Scalability

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones | TrustRadius Reviewer

Return on Investment

1ShoppingCart

  • Increased employee efficiency
  • Integration of shopping cart in website
  • Better customer service
  • Improved brand visiability
Karen Repoli | TrustRadius Reviewer

Keap

  • We have many automated marketing funnels built in Infusionsoft for various campaigns and tasks. One campaign we've built, though, is solely responsible for just under $2 million in revenue in 2017. The campaign is completely automated. There is no input required from the marketing department. E-mails are sent automatically, fulfillment lists for products and direct mail marketing pieces are sent to fulfillment houses automatically, our telemarking dialer system is loaded automatically, text messages are sent automatically, and customer are automatically removed from sequences and put into other sequences based on their actions, such as purchasing a product or requesting to be removed from the marketing list.
Nicholas Kouvatsos | TrustRadius Reviewer

Screenshots

Pricing Details

1ShoppingCart

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

1ShoppingCart Editions & Modules

Additional Pricing Details

Keap

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
starting at $99*

* prerequisite for all new customers

Keap Editions & Modules

Edition
Keap Grow$791
Keap Pro$1491
Infusionsoft by Keap$1991
  1. per month
Additional Pricing Details
Pricing starts at $79. Visit our website to start a demo and learn more about our pricing and promotions at https://keap.com/pricing.

Rating Summary

Likelihood to Recommend

1ShoppingCart
7.5
Keap
7.8

Likelihood to Renew

1ShoppingCart
5.5
Keap
1.2

Usability

1ShoppingCart
Keap
5.3

Reliability and Availability

1ShoppingCart
Keap
8.8

Performance

1ShoppingCart
Keap
7.7

Support Rating

1ShoppingCart
Keap
2.0

In-Person Training

1ShoppingCart
Keap
8.6

Online Training

1ShoppingCart
Keap
9.5

Implementation Rating

1ShoppingCart
Keap
8.0

Scalability

1ShoppingCart
Keap
2.0

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