What users are saying about
27 Ratings
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Top Rated
334 Ratings
27 Ratings
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Score 4.3 out of 100

Keap

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Top Rated
334 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

1ShoppingCart

Right now it isn't well suited for anything [in my opinion]. It is not being maintained and many of the important functions one got it for in the first place simply do not work and no one is doing anything about it. A number of my colleagues use it too and we are all looking for an alternative. I'd never recommended it to anyone and have steered clients and colleagues away from it.
Sydney Barrows | TrustRadius Reviewer

Keap

I would suggest that any small business from 1 - 25 employees take a look at Keap. Whether you're selling services or products, whether you sell with a sales team or completely online, Keap has solutions that can help your business run so much more efficiently. On top of that, the follow-up and marketing tools will help you convert more traffic to leads and more leads to customers.
Tyler Garns | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

1ShoppingCart
5.5
Keap
Product catalog & listings
1ShoppingCart
6.0
Keap
Product management
1ShoppingCart
4.5
Keap
Bulk product upload
1ShoppingCart
8.0
Keap
Branding
1ShoppingCart
7.0
Keap
Mobile storefront
1ShoppingCart
5.0
Keap
Product variations
1ShoppingCart
5.0
Keap
Website integration
1ShoppingCart
5.5
Keap
Visual customization
1ShoppingCart
3.5
Keap
CMS
1ShoppingCart
5.5
Keap

Online Shopping Cart

1ShoppingCart
6.0
Keap
Abandoned cart recovery
1ShoppingCart
5.5
Keap
Checkout user experience
1ShoppingCart
6.5
Keap

Online Payment System

1ShoppingCart
7.5
Keap
eCommerce security
1ShoppingCart
7.5
Keap

eCommerce Marketing

1ShoppingCart
7.2
Keap
Promotions & discounts
1ShoppingCart
8.0
Keap
Personalized recommendations
1ShoppingCart
9.0
Keap
SEO
1ShoppingCart
4.5
Keap

eCommerce Business Management

1ShoppingCart
8.0
Keap
Multi-site management
1ShoppingCart
10.0
Keap
Order processing
1ShoppingCart
6.5
Keap
Inventory management
1ShoppingCart
9.0
Keap
Shipping
1ShoppingCart
9.0
Keap
Custom functionality
1ShoppingCart
5.5
Keap

Email & Online Marketing

1ShoppingCart
Keap
7.3
WYSIWYG email editor
1ShoppingCart
Keap
7.7
Dynamic content
1ShoppingCart
Keap
6.7
Ability to test dynamic content
1ShoppingCart
Keap
5.0
Landing pages
1ShoppingCart
Keap
7.4
A/B testing
1ShoppingCart
Keap
6.5
Mobile optimization
1ShoppingCart
Keap
6.8
Email deliverability reporting
1ShoppingCart
Keap
8.4
List management
1ShoppingCart
Keap
8.9
Triggered drip sequences
1ShoppingCart
Keap
8.5

Lead Management

1ShoppingCart
Keap
7.8
Lead nurturing
1ShoppingCart
Keap
8.3
Lead scoring and grading
1ShoppingCart
Keap
6.9
Data quality management
1ShoppingCart
Keap
7.1
Automated sales alerts and tasks
1ShoppingCart
Keap
9.0

Campaign Management

1ShoppingCart
Keap
7.9
Calendaring
1ShoppingCart
Keap
8.5
Event/webinar marketing
1ShoppingCart
Keap
7.3

Social Media Marketing

1ShoppingCart
Keap
5.4
Social sharing and campaigns
1ShoppingCart
Keap
5.7
Social profile integration
1ShoppingCart
Keap
5.0

Reporting & Analytics

1ShoppingCart
Keap
7.2
Dashboards
1ShoppingCart
Keap
7.0
Standard reports
1ShoppingCart
Keap
7.6
Custom reports
1ShoppingCart
Keap
7.0

Platform & Infrastructure

1ShoppingCart
Keap
6.9
API
1ShoppingCart
Keap
8.0
Role-based workflow & approvals
1ShoppingCart
Keap
7.4
Customizability
1ShoppingCart
Keap
7.2
Integration with Salesforce.com
1ShoppingCart
Keap
6.0
Integration with Microsoft Dynamics CRM
1ShoppingCart
Keap
6.5
Integration with SugarCRM
1ShoppingCart
Keap
6.0

Pros

1ShoppingCart

  • Manages the ins and outs of a payment process
  • Direct integration with many marketing platforms for quick data sharing
  • Ability to add additional marketing messaging to the process and further cross-sell
Ramin (Remi) Sabouri, MBA | TrustRadius Reviewer

Keap

  • Campaign Builder - as I’m a visual person, the ability to map out and build automation on not only sales and marketing funnels, but internal processes as well. This has been a game-changer to setup automation and we continue to reap the rewards years later.
  • CRM - using it as a CRM has allowed me to have a single source of truth for my leads and customers to collect info on, add notes, track and trigger automation savings hours every week, and help prevent leads from falling through the cracks.
  • Innovation - they were one of the first in the market and are still innovating to make the product better.
Mandy Brasser | TrustRadius Reviewer

Cons

1ShoppingCart

  • The UI needs improvement. There are other systems out there that are more intuitive.
  • Customizing/branding a shopping cart page can be a little tricky - when it should be very simple.
Anonymous | TrustRadius Reviewer

Keap

  • Keap is almost infinitely customizable, and it is VERY powerful, and I think all that potential can overwhelm the new user. The key is to start small and simple - even little automations can make a huge difference.
  • My business is simple enough that I find Keap's reporting sufficient, but I hear from other business owners that they would like more/different reports.
  • The state-by-state, regional and municipal sales tax thing can get complicated, but I hear they are working on it.
Samantha Bennett | TrustRadius Reviewer

Likelihood to Renew

1ShoppingCart

1ShoppingCart 5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Eliza Hammesfahr Ceci | TrustRadius Reviewer

Keap

Keap 7.5
Based on 38 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie | TrustRadius Reviewer

Usability

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 6.6
Based on 21 answers
You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
Stacey Stearns | TrustRadius Reviewer

Reliability and Availability

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 9.1
Based on 11 answers
There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
Anonymous | TrustRadius Reviewer

Performance

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 9.1
Based on 11 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones | TrustRadius Reviewer

Support Rating

1ShoppingCart

1ShoppingCart 1.0
Based on 1 answer
Why can't I give it a MINUS 1 million??? There is effectively no support.
Sydney Barrows | TrustRadius Reviewer

Keap

Keap 7.0
Based on 27 answers
Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
Anonymous | TrustRadius Reviewer

In-Person Training

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones | TrustRadius Reviewer

Online Training

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 9.5
Based on 5 answers
The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.
Anonymous | TrustRadius Reviewer

Implementation Rating

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 8.0
Based on 16 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

Alternatives Considered

1ShoppingCart

1ShoppingCart is the best solution for entrepreneurs who need a shopping cart solution. It is much easier to manage than Infusionsoft. The price point is much less than Infusionsoft. I recommend anyone considering Infusionsoft have a dedicated expert in that program on their team because of it's complexity. 1ShoppingCart does not require this because it is more user friendly
Karen Repoli | TrustRadius Reviewer

Keap

Keap is in a little bit of a different league as it's more of an all-in-one but there are similarities and differences that are worth comparing. Keap is a more comprehensive tool where you're getting most of your key business management features ranging from invoicing to email marketing and everything in between. One of the biggest benefits to the solo CEO or business owner with a small team is the ability to eliminate the cost of all those other applications. What's lacking in Keap that you'll find in the other CRMs (like Pipedrive and Zoho specifically) is reporting, customizable views and dashboards, and better role-based permissions and controls. This is specifically referring to Keap Pro and Max (not Keap Classic).
CJ Smith | TrustRadius Reviewer

Scalability

1ShoppingCart

No score
No answers yet
No answers on this topic

Keap

Keap 8.0
Based on 3 answers
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones | TrustRadius Reviewer

Return on Investment

1ShoppingCart

  • Better customer service would be helpful, as previously stated if needed to have the customer service calls not be a fee based call and instead included in the price and not an "add on" cost.
  • Just having the ability to connect 1shoppingCart with other systems, such as Wordpress and LeadPages helps to connect all the dots to my sales pages.
Kristin Kuzik | TrustRadius Reviewer

Keap

  • I’ve generated leads and closed business with Keap non-stop since 2008
  • Keap notifies my team around the world when a lead, sale, or issue comes in
  • Keap automation does the work of at least two to three people 24/7 since 2008
Wes Schaeffer | TrustRadius Reviewer

Screenshots

Pricing Details

1ShoppingCart

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

1ShoppingCart Editions & Modules

Additional Pricing Details

Keap

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Keap Editions & Modules

Edition
Lite$79.001
Pro$169.001
Max$199.001
  1. per month
Additional Pricing Details
Pricing starts as low as $79.00. Get started growing your business and learn more about our pricing and features at https://keap.com/pricing. All plans start with 1 user and 500 contacts. The price is $30.00 for each additional user.

Rating Summary

Likelihood to Recommend

1ShoppingCart
4.0
Keap
8.3

Likelihood to Renew

1ShoppingCart
5.5
Keap
7.5

Usability

1ShoppingCart
Keap
6.6

Reliability and Availability

1ShoppingCart
Keap
9.1

Performance

1ShoppingCart
Keap
9.1

Support Rating

1ShoppingCart
1.0
Keap
7.0

In-Person Training

1ShoppingCart
Keap
8.6

Online Training

1ShoppingCart
Keap
9.5

Implementation Rating

1ShoppingCart
Keap
8.0

Scalability

1ShoppingCart
Keap
8.0

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