What users are saying about
56 Ratings
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Top Rated
2470 Ratings
56 Ratings
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Score 7.8 out of 100

Skype

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Top Rated
2470 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    7.9

    Skype

    79%
    Skype ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.4
    84%
    131 Ratings

    High quality video

    N/A
    0 Ratings
    8.1
    81%
    129 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.8
    68%
    126 Ratings

    Mobile support

    N/A
    0 Ratings
    8.3
    83%
    114 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    7.9

    Skype

    79%
    Skype ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.3
    83%
    114 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.5
    75%
    57 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    7.9

    Skype

    79%
    Skype ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.9
    79%
    81 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.3
    83%
    102 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.5
    75%
    61 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.8
    78%
    73 Ratings

    Slideshows

    N/A
    0 Ratings
    8.2
    82%
    65 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    8.1

    Skype

    81%
    Skype ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    107 Ratings

    Audience polling

    N/A
    0 Ratings
    7.6
    76%
    62 Ratings

    Q&A

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    7.6

    Skype

    76%
    Skype ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.8
    78%
    83 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.4
    74%
    79 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.8
    78%
    58 Ratings

    Attribute Ratings

    • Skype is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    7.8

    Skype

    78%
    136 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    9.9

    Skype

    99%
    4 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    7.0

    Skype

    70%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    8.1

    Skype

    81%
    75 Ratings

    Implementation Rating

    3CX

    N/A
    0 Ratings
    10.0

    Skype

    100%
    3 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Microsoft

    Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Microsoft

    • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
    • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
    • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Microsoft

    • This is really small, but I'd love to see the emoticons updated to emojis.
    • Make calling free like some other communications app providers.
    • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Skype

    Starting Price

    Editions & Modules

    Skype editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      3CX

      No answers on this topic

      Microsoft

      I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.
      Read full review

      Usability

      3CX

      No answers on this topic

      Microsoft

      Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
      Read full review

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      Microsoft

      I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
      Read full review

      Implementation Rating

      3CX

      No answers on this topic

      Microsoft

      It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
      Read full review

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
      Read full review

      Microsoft

      Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      Microsoft

      • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
      • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
      • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
      Read full review

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