Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
Kantata PS Cloud
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
Kantata Cloud (formerly Mavenlink + Kimble) provides project management and collaboration software for small to mid-sized professional services companies. Features include resource management, project dependencies, time and expense tracking, file sharing, versatile user permissions, private messaging, planning and reporting.N/A
SAS 360 Plan
Score 8.9 out of 10
N/A
Formerly SAS Marketing Operations Management, a solution to integrate and manage all marketing processes for greater consistency, efficiency and effectiveness – from marketing strategy development and planning to content creation, campaign execution and post-campaign analysis.N/A
Pricing
4me.comKantata PS CloudSAS 360 Plan
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
Premier
Contact Sales Team
per month per seat
Enterprise
Contact Sales Team
No answers on this topic
Offerings
Pricing Offerings
4me.comKantata PS CloudSAS 360 Plan
Free Trial
YesNoNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
YesYesNo
Entry-level Setup FeeOptionalRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
4me.comKantata PS CloudSAS 360 Plan
Features
4me.comKantata PS CloudSAS 360 Plan
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
5% above category average
Kantata PS Cloud
-
Ratings
SAS 360 Plan
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings00 Ratings
Service restoration6.01 Ratings00 Ratings00 Ratings
Self-service tools10.01 Ratings00 Ratings00 Ratings
Subscription-based notifications9.01 Ratings00 Ratings00 Ratings
ITSM collaboration and documentation10.01 Ratings00 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
0% above category average
Kantata PS Cloud
-
Ratings
SAS 360 Plan
-
Ratings
Configuration mangement8.01 Ratings00 Ratings00 Ratings
Asset management dashboard10.01 Ratings00 Ratings00 Ratings
Policy and contract enforcement7.01 Ratings00 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
15% above category average
Kantata PS Cloud
-
Ratings
SAS 360 Plan
-
Ratings
Change requests repository10.01 Ratings00 Ratings00 Ratings
Change calendar10.01 Ratings00 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings00 Ratings
Best Alternatives
4me.comKantata PS CloudSAS 360 Plan
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Teamwork.com
Teamwork.com
Score 8.5 out of 10
Adobe Marketing Cloud
Adobe Marketing Cloud
Score 9.2 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Teamwork.com
Teamwork.com
Score 8.5 out of 10
Brandfolder
Brandfolder
Score 7.3 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.2 out of 10
Adobe Marketing Cloud
Adobe Marketing Cloud
Score 9.2 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
4me.comKantata PS CloudSAS 360 Plan
Likelihood to Recommend
10.0
(1 ratings)
9.1
(50 ratings)
8.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(6 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
8.0
(8 ratings)
-
(0 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
-
(0 ratings)
Performance
-
(0 ratings)
7.0
(3 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(8 ratings)
-
(0 ratings)
In-Person Training
-
(0 ratings)
9.0
(2 ratings)
-
(0 ratings)
Online Training
-
(0 ratings)
9.0
(2 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
9.0
(5 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
8.2
(1 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
9.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
4me.comKantata PS CloudSAS 360 Plan
Likelihood to Recommend
4me.com
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
Read full review
Kantata (Kimble + Mavenlink)
It is appropriate and even exceeds expectations 90% of the time. It makes project tracking very easy and visually accessible for most cases. The only occasion where Mavenlink came slightly short was for a special project that required more interaction options among project members. I am certain there are ways to work around that issue, but we did not find them.
Read full review
SAS
No answers on this topic
Pros
4me.com
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
Read full review
Kantata (Kimble + Mavenlink)
  • With Mavenlink when starting to assign tasks to people, set deadlines and milestones, and add files to our projects we can look at it all from a variety of perspectives, including a task tracker view and a Gantt chart view
  • Through Mavenlink each project also includes an activity stream where we can view all project details as they come up, as well as an activity feed for all the projects it is linked to.
Read full review
SAS
  • Create and manage a detailed plan for a marketing campaign: when you create detailed project plans and then task and role levels, SAS Marketing Operations Management (SAS MOM) makes it easier to coordinate between projects with very little, if any, issues.
  • Share, reuse and leverage existing marketing assets: Like some marketing tools, SAS MOM allows you to create and reuse assets across various channels.
  • Manage project collaboration and execution: You are allowed to set up a workflow that helps move processes along without having to manage each step of the project.
Read full review
Cons
4me.com
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
Read full review
Kantata (Kimble + Mavenlink)
  • The Gantt chart does not allow for baselines to be stored
  • There is no means to upload an excel task tracker and build a plan using an upload
  • The schedule does not allow for planning of holidays
  • The status report functionality needs to be improved
Read full review
SAS
  • It would be good to have a Storyboard feature to summarize and tie together some of the dashboard metrics.
  • Missing feature: Hubspot CRM integration.
Read full review
Likelihood to Renew
4me.com
No answers on this topic
Kantata (Kimble + Mavenlink)
Although the company I currently work for does not use the product I have recommended that we do switch to Mavenlink. We will be opening some new sites internationally this year and I can see that Mavenlink would be a great product for us to use
Read full review
SAS
No answers on this topic
Usability
4me.com
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
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Kantata (Kimble + Mavenlink)
I think Kantata is one of the most robust and best project management tools out there for an organization like ours. However, some of our staff feel like it isn't as user-friendly as it could be. From a Director point of view or a Project Manager point of view, Kantata is exceptional. From the point of view of a task-doer, it could be more visually appealing. Also, the mobile version isn't great.
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SAS
No answers on this topic
Reliability and Availability
4me.com
No answers on this topic
Kantata (Kimble + Mavenlink)
Mavenlink gives advance notice for system upgrades, and they're not during our business day. Mavenlink has always been available when we needed it.
Read full review
SAS
No answers on this topic
Performance
4me.com
No answers on this topic
Kantata (Kimble + Mavenlink)
Very good integration with Google apps. Some complexity is called however in the synchronization between Google Tasks and Maven links tasks. This can sometimes lead to duplicate records in Google Tasks. It has been dissolvable that becomes cumbersome if not properly curated.
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SAS
No answers on this topic
Support Rating
4me.com
No answers on this topic
Kantata (Kimble + Mavenlink)
Kantata support is fantastic! Any issues that arise are always handled quickly and efficiently. Granted, we haven't had many issues to report. Typically, my team tends to only reach out to support if they need assistance remembering how to do something or asking about an improvement. We had Kantata build an integration when we first started using the software, and the support team worked hard to listen and improve the integration.
Read full review
SAS
No answers on this topic
In-Person Training
4me.com
No answers on this topic
Kantata (Kimble + Mavenlink)
We prepared questions in advance, and our trainer was an expert in what Mavenlink was and wasn't able to do. We were able to have multiple people trained at once.
Read full review
SAS
No answers on this topic
Online Training
4me.com
No answers on this topic
Kantata (Kimble + Mavenlink)
The training was very well-organized. We were able to send questions in advance so the instructor knew what to cover, and the brought up related topics to maximize the usefulness of what they were teaching us.
Read full review
SAS
No answers on this topic
Implementation Rating
4me.com
No answers on this topic
Kantata (Kimble + Mavenlink)
Dedicate as much internal time to the implementation effort as possible, even if you're using a 3rd party or Mavenlink services. Your team knows your processes the best
Read full review
SAS
No answers on this topic
Alternatives Considered
4me.com
No answers on this topic
Kantata (Kimble + Mavenlink)
We have since switched over to JIRA and let me tell you, it was probably the best decision we have made as a company. We chose Mavenlink based on promises from the sales team about future roadmap work that really never happened. We thought Mavenlink would easily integrate with our billing software but we couldn't have been more wrong. We ended up never utilizing Mavenlink invoices as they don't even allow you to fully customize your invoices that go out to clients!
Read full review
SAS
No answers on this topic
Scalability
4me.com
No answers on this topic
Kantata (Kimble + Mavenlink)
It's very easy to add users and contractors into Mavenlink. There's also an option that let's you manage access for teams in multiple locations.
Read full review
SAS
No answers on this topic
Return on Investment
4me.com
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
Read full review
Kantata (Kimble + Mavenlink)
  • Manvenlink is perfect for showing expenses and income over time and across people.
  • Manvenlink is adaptable for the integration and automation of the processes of each of our projects in order to optimize resources and improve operational performance.
  • Mavenlink allows us to determine if our projects are profitable or not, as well as save significant time by automating components such as recurring tasks and having templates, among other things.
  • Manvenlink is advantageous for our operations due to its simple portfolio management of our projects: manage several projects at once and receive a complete perspective of the development of each one at a glance.
  • Manvenlink kindly provides us with robust discussion threads, access restrictions, and built-in document management, allowing us to contextualize communications.
Read full review
SAS
No answers on this topic
ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me

Kantata PS Cloud Screenshots

Screenshot of real-time project status tracking.Screenshot of visualizations that help track resources with confidence.Screenshot of at a glance capacity and staffing monitoring.Screenshot of financials and project margin monitoring.Screenshot of revenue tracking, to scale a business with confidence.