What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Likelihood to Recommend

8x8 Contact Center

8x8 works great for small to medium-sized organizations who require a contact center and don't have the right staff onsite to manage a hosted solution.
Danny Fuentes profile photo

Zendesk Talk

Zendesk Talk is just okay and works well for us because we already use Zendesk. It gets the job done and has good uptime. Besides the times where computers have to be restarted to get Zendesk Talk to work, there aren't a lot of issues.
No photo available

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
Zendesk Talk
7.0
Agent dashboard
8x8 Contact Center
7.5
Zendesk Talk
6.7
Validate callers
8x8 Contact Center
7.6
Zendesk Talk
6.5
Outbound response
8x8 Contact Center
7.7
Zendesk Talk
7.3
Call forwarding
8x8 Contact Center
7.6
Zendesk Talk
7.0
Click-to-call (CTC)
8x8 Contact Center
7.7
Zendesk Talk
6.7
Warm transfer
8x8 Contact Center
7.6
Zendesk Talk
7.3
Predictive dialing
8x8 Contact Center
7.0
Zendesk Talk
Interactive voice response
8x8 Contact Center
7.1
Zendesk Talk
5.0
REST APIs
8x8 Contact Center
8.2
Zendesk Talk
9.0
Call scripts
8x8 Contact Center
7.2
Zendesk Talk
Call tracking
8x8 Contact Center
8.5
Zendesk Talk
7.0
Multichannel integration
8x8 Contact Center
9.1
Zendesk Talk
8.0
CRM software integration
8x8 Contact Center
8.5
Zendesk Talk
7.0

Workforce Optimization (WFO)

8x8 Contact Center
7.9
Zendesk Talk
6.8
Inbound call routing
8x8 Contact Center
8.6
Zendesk Talk
7.0
Omnichannel inbound routing
8x8 Contact Center
7.7
Zendesk Talk
7.0
Recording
8x8 Contact Center
8.2
Zendesk Talk
8.0
Quality management
8x8 Contact Center
8.5
Zendesk Talk
7.5
Call analytics
8x8 Contact Center
7.8
Zendesk Talk
7.7
Historical reporting
8x8 Contact Center
7.8
Zendesk Talk
6.0
Live reporting
8x8 Contact Center
9.0
Zendesk Talk
5.7
Customer surveys
8x8 Contact Center
5.5
Zendesk Talk
7.0
Customer interaction analytics
8x8 Contact Center
Zendesk Talk
5.0

Pros

8x8 Contact Center

  • Agility of deployment
  • Mobility for users
  • Manageability
Danny Fuentes profile photo

Zendesk Talk

  • Make Calls
  • Transfer Calls
  • Call Recordings
  • Merging of calls from one to other
Sohaib Ahmed Khattak - PCI QIR profile photo

Cons

8x8 Contact Center

  • Software client would be ideal for specific cases
Danny Fuentes profile photo

Zendesk Talk

  • Call transfer should be much easier
  • A group of users can be made to contact or call in between themselves like an Extension system for all the users in the system
  • Text to speech would be awesome
Sohaib Ahmed Khattak - PCI QIR profile photo

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

Zendesk Talk

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

Zendesk Talk

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 is much better than our previous vendor.
MIKE BARBARO profile photo

Zendesk Talk

Zendesk is a complete package to my understanding, the reporting structure assists in daily reporting and the actual user data makes it great. I have used other systems which were Opensource but there was always a gap which lead us in searching for more better products. Zendesk also has the best way to accommodate the knowledge base for us
Sohaib Ahmed Khattak - PCI QIR profile photo

Return on Investment

8x8 Contact Center

  • Reduction of assets on our data center to operate the phone system.
  • Does not require certified training to manage.
Danny Fuentes profile photo

Zendesk Talk

  • Great reporting
  • Satisfied customers
  • No downtime
Sohaib Ahmed Khattak - PCI QIR profile photo

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison