What users are saying about

8x8 Contact Center vs Zendesk Talk

8x8 Contact Center
17 Ratings
Zendesk Talk
3 Ratings

8x8 Contact Center

17 Ratings
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Score 7.5 out of 101

Based on 17 reviews and ratings

Zendesk Talk

3 Ratings
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Score 7 out of 101

Based on 3 reviews and ratings

Likelihood to Recommend

8x8 Contact Center

8x8 works great for small to medium-sized organizations who require a contact center and don't have the right staff onsite to manage a hosted solution.

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Danny Fuentes
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Zendesk Talk

Zendesk Talk is just okay and works well for us because we already use Zendesk. It gets the job done and has good uptime. Besides the times where computers have to be restarted to get Zendesk Talk to work, there aren't a lot of issues.

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Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
Zendesk Talk
7.0
Agent dashboard
8x8 Contact Center
7.5
Zendesk Talk
6.7
Validate callers
8x8 Contact Center
7.6
Zendesk Talk
6.5
Outbound response
8x8 Contact Center
7.7
Zendesk Talk
7.3
Call forwarding
8x8 Contact Center
7.6
Zendesk Talk
7.0
Click-to-call (CTC)
8x8 Contact Center
7.7
Zendesk Talk
6.7
Warm transfer
8x8 Contact Center
7.6
Zendesk Talk
7.3
Predictive dialing
8x8 Contact Center
7.0
Zendesk Talk
—
Interactive voice response
8x8 Contact Center
7.1
Zendesk Talk
5.0
REST APIs
8x8 Contact Center
8.2
Zendesk Talk
9.0
Call scripts
8x8 Contact Center
7.2
Zendesk Talk
—
Call tracking
8x8 Contact Center
8.5
Zendesk Talk
7.0
Multichannel integration
8x8 Contact Center
9.1
Zendesk Talk
8.0
CRM software integration
8x8 Contact Center
8.5
Zendesk Talk
7.0

Workforce Optimization (WFO)

8x8 Contact Center
7.9
Zendesk Talk
6.8
Inbound call routing
8x8 Contact Center
8.6
Zendesk Talk
7.0
Omnichannel inbound routing
8x8 Contact Center
7.7
Zendesk Talk
7.0
Recording
8x8 Contact Center
8.2
Zendesk Talk
8.0
Quality management
8x8 Contact Center
8.5
Zendesk Talk
7.5
Call analytics
8x8 Contact Center
7.8
Zendesk Talk
7.7
Historical reporting
8x8 Contact Center
7.8
Zendesk Talk
6.0
Live reporting
8x8 Contact Center
9.0
Zendesk Talk
5.7
Customer surveys
8x8 Contact Center
5.5
Zendesk Talk
7.0
Customer interaction analytics
8x8 Contact Center
—
Zendesk Talk
5.0

Pros

8x8 Contact Center

  • Agility of deployment
  • Mobility for users
  • Manageability

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Danny Fuentes
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Zendesk Talk

  • Make Calls
  • Transfer Calls
  • Call Recordings
  • Merging of calls from one to other

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Sohaib Ahmed Khattak - PCI QIR
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Cons

8x8 Contact Center

  • Software client would be ideal for specific cases

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Danny Fuentes profile photo
Danny Fuentes
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Zendesk Talk

  • Call transfer should be much easier
  • A group of users can be made to contact or call in between themselves like an Extension system for all the users in the system
  • Text to speech would be awesome

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Sohaib Ahmed Khattak - PCI QIR
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Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.

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MIKE BARBARO
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Zendesk Talk

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.

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MIKE BARBARO
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Zendesk Talk

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 is much better than our previous vendor.

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MIKE BARBARO profile photo
MIKE BARBARO
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Zendesk Talk

Zendesk is a complete package to my understanding, the reporting structure assists in daily reporting and the actual user data makes it great. I have used other systems which were Opensource but there was always a gap which lead us in searching for more better products. Zendesk also has the best way to accommodate the knowledge base for us

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Sohaib Ahmed Khattak - PCI QIR
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Return on Investment

8x8 Contact Center

  • Reduction of assets on our data center to operate the phone system.
  • Does not require certified training to manage.

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Danny Fuentes profile photo
Danny Fuentes
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Zendesk Talk

  • Great reporting
  • Satisfied customers
  • No downtime

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Sohaib Ahmed Khattak - PCI QIR profile photo
Sohaib Ahmed Khattak - PCI QIR
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Pricing Details

8x8 Contact Center

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Zendesk Talk

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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