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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    8x8 Express (discontinued)

    Score3 out of 10
    N/A8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A

    Adobe Connect

    Score6.7 out of 10
    N/AAdobe Connect is a web conferencing platform that enables users to create presentations, online training materials, and learning modules. The product is entirely Adobe Flash-based and has several add-ons for customizing its software to suit each users’ unique needs.

    $50

    per host/per month

    Pricing
    8x8 Express (discontinued)Adobe Connect
    Editions & Modules
    No answers on this topic
    Meetings
    $50
    per host/per month
    Webinars & Learning
    $130
    per host/per month
    Small Meetings
    Free
    Forever free for up to 3 participants
    Offerings
    Pricing Offerings
    8x8 Express (discontinued)Adobe Connect
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    8x8 Express (discontinued)Adobe Connect
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Adobe
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    76%
    Would buy again
    25 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    83%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    88%
    Happy with the feature set
    29 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    77%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    82%
    Implementation went as expected
    18 Answers
    Features
    8x8 Express (discontinued)Adobe Connect
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    8.0
    6 Ratings
    6% below category average
    Adobe Connect
    7.7
    66 Ratings
    3% below category average
    High quality audio8.06 Ratings8.065 Ratings
    High quality video8.03 Ratings7.065 Ratings
    Low bandwidth requirements00 Ratings6.855 Ratings
    Mobile support00 Ratings9.042 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    8.5
    2 Ratings
    1% below category average
    Adobe Connect
    7.5
    65 Ratings
    6% below category average
    Desktop sharing8.52 Ratings7.065 Ratings
    Whiteboards00 Ratings8.055 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    8.7
    2 Ratings
    1% above category average
    Adobe Connect
    5.6
    66 Ratings
    38% below category average
    Calendar integration9.02 Ratings6.042 Ratings
    Meeting initiation8.02 Ratings5.057 Ratings
    Record meetings / events9.02 Ratings6.061 Ratings
    Integrates with social media00 Ratings4.029 Ratings
    Slideshows00 Ratings7.052 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    8.5
    2 Ratings
    2% above category average
    Adobe Connect
    6.7
    65 Ratings
    19% below category average
    Live chat8.52 Ratings7.063 Ratings
    Audience polling00 Ratings7.056 Ratings
    Q&A00 Ratings6.053 Ratings
    Online Events Security
    Comparison of Online Events Security features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    9.3
    5 Ratings
    16% above category average
    Adobe Connect
    8.4
    61 Ratings
    4% above category average
    User authentication9.05 Ratings7.953 Ratings
    Participant roles & permissions9.54 Ratings8.061 Ratings
    Confidential attendee list00 Ratings9.348 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    8.0
    6 Ratings
    6% below category average
    Adobe Connect
    -
    Ratings
    Hosted PBX7.54 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.05 Ratings00 Ratings
    Directory of employee names8.66 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    8.9
    6 Ratings
    2% above category average
    Adobe Connect
    -
    Ratings
    Answering rules9.06 Ratings00 Ratings
    Call recording9.05 Ratings00 Ratings
    Call park9.04 Ratings00 Ratings
    Call screening9.34 Ratings00 Ratings
    Message alerts9.25 Ratings00 Ratings
    Business SMS/External Messaging8.54 Ratings00 Ratings
    Online Fax8.01 Ratings00 Ratings
    Voicemail Transcription9.05 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    9.6
    3 Ratings
    8% above category average
    Adobe Connect
    -
    Ratings
    Mobile app for iOS9.73 Ratings00 Ratings
    Mobile app for Android9.62 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    7.1
    5 Ratings
    18% below category average
    Adobe Connect
    -
    Ratings
    Centralized communications management8.05 Ratings00 Ratings
    Team messaging8.34 Ratings00 Ratings
    Team document sharing6.01 Ratings00 Ratings
    Call and meeting analytics6.03 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of 8x8 Express (discontinued) and Adobe Connect
    Feature
    8x8 Express (discontinued)
    -
    Ratings
    Adobe Connect
    6.5
    1 Ratings
    12% below category average
    Video conferencing00 Ratings8.01 Ratings
    Audio conferencing00 Ratings7.01 Ratings
    Video screen sharing00 Ratings8.01 Ratings
    Instant messaging00 Ratings3.01 Ratings
    Best Alternatives
    8x8 Express (discontinued)Adobe Connect
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    8x8 Express (discontinued)Adobe Connect
    Likelihood to Recommend
    7.6
    (8 ratings)
    5.5
    (94 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (27 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (38 ratings)
    Availability
    -
    (0 ratings)
    5.5
    (1 ratings)
    Support Rating
    9.1
    (2 ratings)
    7.5
    (31 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.9
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    8x8 Express (discontinued)Adobe Connect
    Likelihood to Recommend
    Discontinued Products
    The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
    Incentivized
    Read full review
    Adobe
    Adobe Connect is wonderful for repeatable branded learning experiences or webinars. They allow for creating an event with a series of similar layouts. The ability to alter these are easy, and duplicating layouts makes for fast alterations. Changing between layouts also creates visual interest as learners see things shift. Adobe Connect also is great for accessibility, the captions allow for resizing and placing the captions in various sections. The recordings also can have a searchable transcript to get to the information you want fast. Adobe Connect allows for running fun games/events as well, there are lots of apps that make the experience unique, and allows for managing content on screen as you'd like.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • So easy to use!
    • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
    • Telephone services without all the fees of a landline service
    • Auto attendant, offering recordings of our messages
    Incentivized
    Read full review
    Adobe
    • It's a quick method to exchange files, file, documents, and videos from a web app. Real-time conversation, and screen-sharing are all supported. It has a highly user-friendly interface. It is really simple to assist the teams.
    • Even team engagements is beneficial since it allows them to share their expertise with others, and the big benefit is the security of the rooms' access is fairly simple to manage.
    • The interface, which include features like notes, chat, pods, etc. When we're trying to gather rapid and exact information, simplify our work as much as possible.
    • Adobe Connect's features since they allow team members to express their ideas during meetings without causing disruptions, thereby bypassing the current international boundary of distance.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
    Incentivized
    Read full review
    Adobe
    • Nonetheless, Adobe Connect lacks the engagement monitoring, which can be critical for the management to oversee.
    • Besides, Adobe Connect has no certification management, which is essential in the current education or training field.
    • Lastly, Adobe Connect has no offline editing tool, hence, when the internet connection is not there, many things can not be conducted effectively.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    No answers on this topic
    Adobe
    The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
    Read full review
    Usability
    Discontinued Products
    No answers on this topic
    Adobe
    I gave it a 6 because it does have lots of functionality, has a strong brand and reputation following, etc. but it does have its glitches and experiences with low bandwidth issues. I believe it has more features than my organization fully leverages, so some of those pieces haven't been explored yet. But there are opportunities for improvement in their online resource support, stability at high usages as well.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Incentivized
    Read full review
    Adobe
    The customer support of Adobe connect is professional and well-skilled for resolving our minor and major issues. Moreover, it has almost all the features that will provide you a secure connection, with people across the world. Education institutes can also implement this software. On the basis of its quality and technology, I will surely advise you to try it once.
    Incentivized
    Read full review
    Online Training
    Discontinued Products
    No answers on this topic
    Adobe
    The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
    Read full review
    Implementation Rating
    Discontinued Products
    No answers on this topic
    Adobe
    Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
    Read full review
    Alternatives Considered
    Discontinued Products
    8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
    Incentivized
    Read full review
    Adobe
    Actually, it was the other way around....we were using Adobe Connect, company-wide, then switched over to Zoom, mostly, I think, as a cost-cutting measure. But some Learning & Development folks campaigned to be allowed to retain some Adobe Connect licenses (for example, one L&D area had literally over 250 room layouts that their course facilitators could just jump into and use to deliver a course on short notice), which also allows some of us to continue to publish Presenter and Captivate modules to the Adobe server. (But, even those of us who still have Adobe Connect licenses use Zoom for most regular business meetings.)
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Being able to listen to phone calls when there is a discrepancy
    • Keeping the honest honest by knowing we can listen to calls
    • Easy to communicate internally, been very helpful and time saving
    Incentivized
    Read full review
    Adobe
    • Save on time - our instructors and people that use the platform can teach more classes and more often than in-person training and time traveling.
    • We cut down on spending. When we offer training using Connect - we do not have to spend on meals, hard copy materials, and reserving a venue to deliver training.
    • We increase our training sales significantly but offering Connect as an alternative - any unforeseen cancellations to a public class can result in transferring to a remote online Connected class.
    Incentivized
    Read full review
    ScreenShots

    8x8 Express (discontinued) Screenshots

    Product screenshot