What users are saying about
8 Ratings
2 Ratings
8 Ratings
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Score 7.4 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
CloudCall
10.0
Hosted PBX
8x8 Express
CloudCall
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Express
CloudCall
10.0
User templates
8x8 Express
CloudCall
10.0
Call reports
8x8 Express
CloudCall
10.0
Directory of employee names
8x8 Express
CloudCall
10.0

Call Management

8x8 Express
CloudCall
9.6
Answering rules
8x8 Express
CloudCall
10.0
Call recording
8x8 Express
CloudCall
10.0
Call park
8x8 Express
CloudCall
9.0
Call screening
8x8 Express
CloudCall
10.0
Message alerts
8x8 Express
CloudCall
9.0

VoIP system collaboration

8x8 Express
CloudCall
9.0
Audio conferencing
8x8 Express
CloudCall
8.0
Instant messaging
8x8 Express
CloudCall
10.0

Mobile apps

8x8 Express
CloudCall
7.0
Mobile app for iOS
8x8 Express
CloudCall
7.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

CloudCall

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
CloudCall
8.0

Support Rating

8x8 Express
5.5
CloudCall
10.0

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