What users are saying about
21 Ratings
8 Ratings
21 Ratings
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Score 7.5 out of 100
8 Ratings
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Score 8 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Call Management, Mobile apps
  • CloudCall ranks higher in 1 feature set: Cloud PBX

Performance & Compatibility of Online Events Software

7.8

8x8 Express

78%

CloudCall

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

High quality audio

8.0
80%
5 Ratings
N/A
0 Ratings

High quality video

7.5
75%
2 Ratings
N/A
0 Ratings

Screen Sharing

8.5

8x8 Express

85%

CloudCall

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Desktop sharing

8.5
85%
2 Ratings
N/A
0 Ratings

Online Meetings / Events

8.3

8x8 Express

83%

CloudCall

Feature Set Not Supported
N/A
8x8 Express ranks higher in 3/3 features

Calendar integration

9.0
90%
1 Rating
N/A
0 Ratings

Meeting initiation

7.0
70%
1 Rating
N/A
0 Ratings

Record meetings / events

9.0
90%
1 Rating
N/A
0 Ratings

Online Events Collaboration

8.0

8x8 Express

80%

CloudCall

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

Live chat

8.0
80%
1 Rating
N/A
0 Ratings

Online Events Security

9.3

8x8 Express

93%

CloudCall

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

User authentication

9.0
90%
4 Ratings
N/A
0 Ratings

Participant roles & permissions

9.7
97%
3 Ratings
N/A
0 Ratings

Cloud PBX

7.8

8x8 Express

78%
8.1

CloudCall

81%
CloudCall ranks higher in 4/5 features

Hosted PBX

7.0
70%
3 Ratings
7.7
77%
4 Ratings

Multi-level Interactive Voice Response (IVR)

7.8
78%
4 Ratings
8.0
80%
5 Ratings

Directory of employee names

8.6
86%
5 Ratings
8.0
80%
4 Ratings

User templates

N/A
0 Ratings
8.5
85%
3 Ratings

Call reports

N/A
0 Ratings
8.3
83%
5 Ratings

Call Management

8.9

8x8 Express

89%
8.3

CloudCall

83%
8x8 Express ranks higher in 7/8 features

Answering rules

9.0
90%
5 Ratings
8.8
88%
5 Ratings

Call recording

9.0
90%
4 Ratings
9.5
95%
5 Ratings

Call park

9.0
90%
3 Ratings
7.3
73%
4 Ratings

Call screening

9.3
93%
3 Ratings
7.5
75%
3 Ratings

Message alerts

9.3
93%
4 Ratings
8.5
85%
5 Ratings

Business SMS/External Messaging

8.3
83%
3 Ratings
N/A
0 Ratings

Online Fax

8.0
80%
1 Rating
N/A
0 Ratings

Voicemail Transcription

9.0
90%
4 Ratings
N/A
0 Ratings

Mobile apps

10.0

8x8 Express

100%
9.0

CloudCall

90%
8x8 Express ranks higher in 2/2 features

Mobile app for iOS

10.0
100%
2 Ratings
9.0
90%
5 Ratings

Mobile app for Android

10.0
100%
1 Rating
9.0
90%
2 Ratings

Unified Communications Platform and Collaboration

6.9

8x8 Express

69%

CloudCall

Feature Set Not Supported
N/A
8x8 Express ranks higher in 4/4 features

Centralized communications management

7.8
78%
4 Ratings
N/A
0 Ratings

Team messaging

8.0
80%
3 Ratings
N/A
0 Ratings

Team document sharing

6.0
60%
1 Rating
N/A
0 Ratings

Call and meeting analytics

6.0
60%
3 Ratings
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
8.1

CloudCall

81%
CloudCall ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
8.0
80%
3 Ratings

Audio conferencing

N/A
0 Ratings
8.3
83%
4 Ratings

Video screen sharing

N/A
0 Ratings
8.0
80%
2 Ratings

Instant messaging

N/A
0 Ratings
8.3
83%
5 Ratings

Attribute Ratings

  • CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.6

8x8 Express

76%
6 Ratings
8.0

CloudCall

80%
5 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
10.0

CloudCall

100%
2 Ratings

Likelihood to Recommend

8x8, Inc.

Was a great solution to have during the pandemic, gave us the flexibility to just pick up equipment and work from home, very little was required to reconfigure it to carry on working. Gives users the options between having a desk phone or using a softphone. Click to dial speeds up the process for support staff.
Read full review

CloudCall

I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review

Pros

8x8, Inc.

  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review

CloudCall

  • Recording
  • Log management
  • IVR
Read full review

Cons

8x8, Inc.

  • do not have self service analytics
  • available reports seem to be too technical - not able to find simpler answers
  • too many products under 8x8 Express. difficult to choose what should be bought.
Read full review

CloudCall

  • Admin portal could be more user-friendly.
  • Mobile app could be improved i.e., integration with WhatsApp would be good.
  • There are instances (less) where the line will be cutting out and it's quite bad especially when talking with clients.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    CloudCall

    Starting Price

    $15 per month per user

    Editions & Modules

    CloudCall editions and modules pricing
    EditionModules
    Pro Edition151
    Advanced Edition252

    Footnotes

    1. per month per user
    2. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Read full review

    CloudCall

    Customer support is always responsive and timely.
    Read full review

    Alternatives Considered

    8x8, Inc.

    I don't get to choose who we use. We used Vonage and now we use 8x8 Express. I like 8x8 Express because it is easier to use and more user friendly. The app saves so much time when you need to get a hold of someone because the contacts are integrated in the app.
    Read full review

    CloudCall

    It's easy to setup and allows the team to work anywhere i.e., remote-working is exceptional. Mobile app is really easy to use and it integrates well with the PC. Bird-eye view (my most favorite feature) Listen into calls in real-time and link to the CRM
    Read full review

    Return on Investment

    8x8, Inc.

    • Allowed quick switch to home working.
    • Flexibility for users to redirect calls.
    • Good reporting to see where extra capacity was needed.
    Read full review

    CloudCall

    • Makes project work move fast, making the process productive.
    • Keeping record of the calls made for validation or verifications.
    • The only negative impact I feel is when we need support during server errors, which lags sometimes.
    Read full review

    Screenshots

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