What users are saying about
14 Ratings
Top Rated
197 Ratings
14 Ratings
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Score 7.6 out of 100
Top Rated
197 Ratings
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Score 7.5 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%

Fuze

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

High quality audio

10.0
100%
1 Rating
N/A
0 Ratings

Cloud PBX

10.0

8x8 Express

100%
7.3

Fuze

73%
Fuze ranks higher in 3/5 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
7.1
71%
72 Ratings

Directory of employee names

10.0
100%
1 Rating
8.1
81%
106 Ratings

Hosted PBX

N/A
0 Ratings
7.1
71%
77 Ratings

User templates

N/A
0 Ratings
6.8
68%
59 Ratings

Call reports

N/A
0 Ratings
7.4
74%
91 Ratings

Call Management

10.0

8x8 Express

100%
7.4

Fuze

74%
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
7.2
72%
98 Ratings

Call recording

10.0
100%
1 Rating
6.9
69%
88 Ratings

Call park

10.0
100%
1 Rating
7.6
76%
72 Ratings

Call screening

10.0
100%
1 Rating
N/A
0 Ratings

Message alerts

10.0
100%
1 Rating
7.9
79%
92 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
8.3

Fuze

83%
Fuze ranks higher in 2/2 features

Video conferencing

N/A
0 Ratings
8.0
80%
76 Ratings

Audio conferencing

N/A
0 Ratings
8.6
86%
89 Ratings

Mobile apps

8x8 Express

Feature Set Not Supported
N/A
8.3

Fuze

83%
Fuze ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
8.1
81%
93 Ratings

Mobile app for Android

N/A
0 Ratings
8.4
84%
76 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Fuze is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
7.3

Fuze

73%
115 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
7.2

Fuze

72%
20 Ratings

Usability

8x8 Express

N/A
0 Ratings
7.3

Fuze

73%
12 Ratings

Availability

8x8 Express

N/A
0 Ratings
8.9

Fuze

89%
4 Ratings

Performance

8x8 Express

N/A
0 Ratings
8.0

Fuze

80%
4 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
7.1

Fuze

71%
161 Ratings

In-Person Training

8x8 Express

N/A
0 Ratings
8.0

Fuze

80%
2 Ratings

Online Training

8x8 Express

N/A
0 Ratings
9.0

Fuze

90%
2 Ratings

Implementation Rating

8x8 Express

N/A
0 Ratings
7.9

Fuze

79%
186 Ratings

Configurability

8x8 Express

N/A
0 Ratings
8.6

Fuze

86%
3 Ratings

Ease of integration

8x8 Express

N/A
0 Ratings
8.0

Fuze

80%
3 Ratings

Product Scalability

8x8 Express

N/A
0 Ratings
7.7

Fuze

77%
3 Ratings

Vendor post-sale

8x8 Express

N/A
0 Ratings
8.4

Fuze

84%
3 Ratings

Vendor pre-sale

8x8 Express

N/A
0 Ratings
8.0

Fuze

80%
3 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
Read full review

Fuze

Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
Read full review

Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Read full review

Fuze

  • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
  • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
  • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
Read full review

Fuze

  • Desktop application stability and compatibility with certain hardware.
  • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
  • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Fuze

    Starting Price

    $15 per month

    Editions & Modules

    Fuze editions and modules pricing
    EditionModules
    US Outbound$0.021
    Fuze Meetings152

    Footnotes

    1. Per Minute
    2. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    https://www.fuze.com/fuze-plans

    Likelihood to Renew

    8x8, Inc.

    No answers on this topic

    Fuze

    Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
    Read full review

    Usability

    8x8, Inc.

    No answers on this topic

    Fuze

    Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
    Read full review

    Reliability and Availability

    8x8, Inc.

    No answers on this topic

    Fuze

    We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
    Read full review

    Performance

    8x8, Inc.

    No answers on this topic

    Fuze

    Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
    Read full review

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Read full review

    Fuze

    Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
    Read full review

    In-Person Training

    8x8, Inc.

    No answers on this topic

    Fuze

    At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
    Read full review

    Online Training

    8x8, Inc.

    No answers on this topic

    Fuze

    Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
    Read full review

    Implementation Rating

    8x8, Inc.

    No answers on this topic

    Fuze

    Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
    Read full review

    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Read full review

    Fuze

    Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
    Read full review

    Scalability

    8x8, Inc.

    No answers on this topic

    Fuze

    Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
    Read full review

    Return on Investment

    8x8, Inc.

    • Positive impact - pricing is right, service is easy to use.
    • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
    • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
    Read full review

    Fuze

    • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
    • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
    Read full review

    Screenshots

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