What users are saying about
12 Ratings
Top Rated
509 Ratings
12 Ratings
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Score 8.1 out of 100
Top Rated
509 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    8.0

    Google Hangouts (Classic)

    80%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.9
    79%
    28 Ratings

    User templates

    N/A
    0 Ratings
    8.2
    82%
    24 Ratings

    Call reports

    N/A
    0 Ratings
    8.4
    84%
    37 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.1
    81%
    47 Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    7.3

    Google Hangouts (Classic)

    73%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.4
    74%
    35 Ratings

    Call recording

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Call park

    N/A
    0 Ratings
    6.0
    60%
    20 Ratings

    Call screening

    N/A
    0 Ratings
    7.5
    75%
    39 Ratings

    Message alerts

    N/A
    0 Ratings
    8.3
    83%
    60 Ratings

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    8.8

    Google Hangouts (Classic)

    88%
    Google Hangouts (Classic) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.7
    87%
    81 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.7
    87%
    81 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.5
    85%
    50 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.1
    91%
    54 Ratings

    Mobile apps

    8x8 Express

    Feature Set Not Supported
    N/A
    9.0

    Google Hangouts (Classic)

    90%
    Google Hangouts (Classic) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.9
    89%
    75 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    72 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Google Hangouts (Classic) is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    7.7

    Google Hangouts (Classic)

    77%
    93 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    10.0

    Google Hangouts (Classic)

    100%
    1 Rating

    Usability

    8x8 Express

    N/A
    0 Ratings
    8.6

    Google Hangouts (Classic)

    86%
    9 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    8.6

    Google Hangouts (Classic)

    86%
    73 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    Google

    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Google

    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Google

    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Google Hangouts (Classic)

      Starting Price

      Editions & Modules

      Google Hangouts (Classic) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        8x8, Inc.

        No answers on this topic

        Google

        The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
        Read full review

        Support Rating

        8x8, Inc.

        If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
        Read full review

        Google

        Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
        Read full review

        Alternatives Considered

        8x8, Inc.

        I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
        Read full review

        Google

        Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
        Read full review

        Return on Investment

        8x8, Inc.

        • We are still learning all the nuances but we miss much fewer calls.
        • Transitioning calls to the appropriate person is much easier.
        • Ease of use.
        Read full review

        Google

        • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
        Read full review

        Screenshots

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