What users are saying about
14 Ratings
10 Ratings
14 Ratings
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Score 7.6 out of 100
10 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    10.0

    8x8 Express

    100%

    Kixie

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 1/1 features

    High quality audio

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    10.0

    8x8 Express

    100%

    Kixie

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 2/2 features

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call Management

    10.0

    8x8 Express

    100%

    Kixie

    Feature Set Not Supported
    N/A
    8x8 Express ranks higher in 7/7 features

    Answering rules

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call park

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Business SMS/External Messaging

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    8x8 Express

    100%
    2 Ratings
    6.0

    Kixie

    60%
    2 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating

    Kixie

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
    Read full review

    Kixie

    Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Kixie

    • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
    • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
    • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
    Read full review

    Cons

    8x8, Inc.

    • None, so easy for us to use
    • Very responsive the one time we had a billing issue
    Read full review

    Kixie

    • "Power Dialer" doesn't work all the time.
    • Only records; doesn't give any type of analysis.
    • Getting your account set up correctly can be confusing.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Kixie

      Starting Price

      $29 per user

      Editions & Modules

      Kixie editions and modules pricing
      EditionModules
      Integrated$291
      Enterprise$552

      Footnotes

      1. per user
      2. per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Kixie

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Kixie

      Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
      Read full review

      Return on Investment

      8x8, Inc.

      • Positive impact - pricing is right, service is easy to use.
      • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
      • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
      Read full review

      Kixie

      • Negative- the "Power Dialer" doesn't load
      • Negative- missed calls because not loading correctly
      • Positive- can call anyone with a click of a button
      Read full review

      Screenshots

      Add comparison