13 Ratings
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Score 6.4 out of 100
19 Ratings
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Score 7.3 out of 100

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

8x8 Express

91%
1 Rating
5.0

Polycom RealPresence Immersive Studio

50%
3 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating

Polycom RealPresence Immersive Studio

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
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Poly

I find Polycom RealPresence to be useful when having one on one conversations in purpose built rooms for video conferencing. That is where the quality of the product shines. However, I dislike using Polycom Real Presence for any sort of content sharing because of the issues around resolution.If I need to share content of any kind, I prefer to use other teleconferencing solutions.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Poly

  • Allows video conferencing with eagle eye view on the speaker
  • Crystal clear audio and video with zero lagging and freezing
  • Very fast connections to the conferences
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Cons

8x8, Inc.

  • Setup is a pain.
  • Transferring numbers take a long time.
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Poly

  • Back end setup isn't very intuitive.
  • Every now and then we get a delay when conferencing and using multiple features.
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Polycom RealPresence Immersive Studio

    Starting Price

    Editions & Modules

    Polycom RealPresence Immersive Studio editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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      Poly

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
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      Poly

      Polycom RealPresence is really only the preferred teleconferencing solution when using a purpose built room for a scheduled face to face meeting. For ad hoc video meetings, Hangouts, Skype, and Slack all provide fewer friction points for average use cases. In fact, as Google accounts are nearly ubiquitous at this point, Hangouts has almost become the de facto standard for ad hoc video conferencing amongst our users.
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      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
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      Poly

      • Personally we have not gotten our money's worth, but this is not Polycom's fault, it is because users found it difficult to use.
      • As for me personally, I used it for video conferencing, but my job was to make sure that it was operational for video conferencing.
      • As stated earlier, even though I found it very easy to use, my users did not, and as such tended to video conference with other apps.
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      Screenshots

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