Accenture vs. Rimini Street

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accenture
Score 6.8 out of 10
N/A
Accenture provides services in strategy, consulting, digital, technology and operations. Accenture is a global company with expertise in many different industries and business functions.N/A
Rimini Street
Score 8.8 out of 10
N/A
Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.N/A
Pricing
AccentureRimini Street
Editions & Modules
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Offerings
Pricing Offerings
AccentureRimini Street
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AccentureRimini Street
Top Pros

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Top Cons

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Best Alternatives
AccentureRimini Street
Small Businesses

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Medium-sized Companies

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AVI-SPL
AVI-SPL
Score 8.8 out of 10
Enterprises

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AVI-SPL
AVI-SPL
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AccentureRimini Street
Likelihood to Recommend
8.1
(6 ratings)
8.7
(30 ratings)
Support Rating
-
(0 ratings)
8.2
(14 ratings)
In-Person Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
8.2
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
AccentureRimini Street
Likelihood to Recommend
Accenture
Accenture is well suited for undertaking projects that are a bit more complex and complicated. Because of their lineup, they are better suited to tackle those projects. Accenture may not be well suited for support on the basis of cost.
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Rimini Street
If you want good, solid EBS support without constantly supplying your db version, OS information, patch levels, and a dozen other details before getting anywhere with your support provider, give Rimini Street a look. I know our organization looked at Rimini due to the high cost of OEM-provided support for R12 and is saving money by choosing Rimini as an alternate supplier.
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Pros
Accenture
  • Accenture is processing oriented.
  • Accenture has qualified consultants to help diagnose and remedy business problems.
  • Accenture has a very good service delivery system and personnel.
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Rimini Street
  • Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
  • I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
  • I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.
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Cons
Accenture
  • Accenture may improve on the TAT for project documentation
  • There is some room of improvement in the budget estimation which sometimes is vague. Having said that, they are very competitive in the market.
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Rimini Street
  • We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support.
  • One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process.
  • We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery.
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Support Rating
Accenture
No answers on this topic
Rimini Street
For 99% of cases, we got the proper resource assigned in an appropriate amount of time. In very few cases, the case was shuffled between analysts, trying to find the right resource and usually required repeated re-explanation of the entire issue, which was time consuming and unproductive.
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In-Person Training
Accenture
No answers on this topic
Rimini Street
We didn't have "in-person" training, but it really wasn't necessary. The site is intuitive enough you'll not have any issues opening or managing your cases via the Rimini portal.
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Implementation Rating
Accenture
No answers on this topic
Rimini Street
From an end-users perspective it was pretty seamless. a) Here's your new website to open and manage cases. b) Here's your credentials c} Here's the process for sharing documentation with the Rimini staff working the case. Step (c) was a bit different because the agreement stipulates we aren't sharing Oracle intellectual property back-and-forth. So the process of providing some of the issue documentation was different than working with Oracle support directly.
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Alternatives Considered
Accenture
What differentiates them are their strong end-to-end capabilities. They have all sorts of resources, from Strategy/Management Consulting to deep Technical IT, going also through the new Digital Era. They are very complete and mature in the market, with the ability to deliver all types of projects with quality and according to the agreed budget and timeline.
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Rimini Street
Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
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Return on Investment
Accenture
No answers on this topic
Rimini Street
  • we had a few road bumps initially but setup new structures to deal with things in the future. No major issues since
  • They are overall at least as good as the Oracle Support we had in the past. In some cases better, but in same as good as.
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ScreenShots