What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1436 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

QuickBooks Online

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1436 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Payroll Relief ranks higher in 1 feature set: Payroll Management

Payroll Management

8.7

Payroll Relief

87%
6.2

QuickBooks Online

62%
Payroll Relief ranks higher in 5/6 features

Pay calculation

7.3
73%
1 Rating
6.2
62%
69 Ratings

Off-cycle/On-Demand payment

9.1
91%
1 Rating
N/A
0 Ratings

Direct deposit files

9.1
91%
1 Rating
6.7
67%
64 Ratings

Salary revision and increment management

9.1
91%
1 Rating
6.2
62%
44 Ratings

Reimbursement management

9.1
91%
1 Rating
6.6
66%
45 Ratings

Benefit plan administration

N/A
0 Ratings
5.1
51%
31 Ratings

Customization

Payroll Relief

Feature Set Not Supported
N/A
6.4

QuickBooks Online

64%
QuickBooks Online ranks higher in 2/2 features

API for custom integration

N/A
0 Ratings
6.5
65%
54 Ratings

Plug-ins

N/A
0 Ratings
6.3
63%
58 Ratings

Security

Payroll Relief

Feature Set Not Supported
N/A
7.5

QuickBooks Online

75%
QuickBooks Online ranks higher in 2/2 features

Single sign-on capability

N/A
0 Ratings
7.5
75%
81 Ratings

Role-based user permissions

N/A
0 Ratings
7.5
75%
102 Ratings

Reporting & Analytics

Payroll Relief

Feature Set Not Supported
N/A
7.6

QuickBooks Online

76%
QuickBooks Online ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
7.4
74%
123 Ratings

Standard reports

N/A
0 Ratings
8.0
80%
127 Ratings

Custom reports

N/A
0 Ratings
7.4
74%
116 Ratings

General Ledger and Configurable Accounting

Payroll Relief

Feature Set Not Supported
N/A
6.6

QuickBooks Online

66%
QuickBooks Online ranks higher in 21/21 features

Accounts payable

N/A
0 Ratings
7.4
74%
121 Ratings

Accounts receivable

N/A
0 Ratings
7.8
78%
130 Ratings

Cash management

N/A
0 Ratings
6.8
68%
118 Ratings

Bank reconciliation

N/A
0 Ratings
8.0
80%
136 Ratings

Expense management

N/A
0 Ratings
7.0
70%
122 Ratings

Time tracking

N/A
0 Ratings
5.5
55%
55 Ratings

Fixed asset management

N/A
0 Ratings
6.5
65%
54 Ratings

Multi-currency support

N/A
0 Ratings
5.8
58%
23 Ratings

Multi-division support

N/A
0 Ratings
5.7
57%
42 Ratings

Regulations compliance

N/A
0 Ratings
6.8
68%
38 Ratings

Electronic tax filing

N/A
0 Ratings
6.5
65%
65 Ratings

Self-service portal

N/A
0 Ratings
5.9
59%
65 Ratings

Global Financial Support

N/A
0 Ratings
5.0
50%
16 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
6.2
62%
33 Ratings

Intercompany Accounting

N/A
0 Ratings
6.9
69%
29 Ratings

Localizations

N/A
0 Ratings
7.1
71%
21 Ratings

Journals and Reconciliations

N/A
0 Ratings
7.6
76%
73 Ratings

Enterprise Accounting

N/A
0 Ratings
6.5
65%
26 Ratings

Configurable Accounting

N/A
0 Ratings
6.5
65%
38 Ratings

Centralized Rules Framework

N/A
0 Ratings
6.6
66%
23 Ratings

Standardized Processes

N/A
0 Ratings
6.4
64%
48 Ratings

Inventory Management

Payroll Relief

Feature Set Not Supported
N/A
5.9

QuickBooks Online

59%
QuickBooks Online ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
5.9
59%
45 Ratings

Automatic reordering

N/A
0 Ratings
6.2
62%
21 Ratings

Location management

N/A
0 Ratings
5.5
55%
21 Ratings

Manufacturing module

N/A
0 Ratings
6.2
62%
17 Ratings

Order Management

Payroll Relief

Feature Set Not Supported
N/A
6.5

QuickBooks Online

65%
QuickBooks Online ranks higher in 7/7 features

Pricing

N/A
0 Ratings
7.4
74%
55 Ratings

Order entry

N/A
0 Ratings
7.4
74%
53 Ratings

Credit card processing

N/A
0 Ratings
6.8
68%
64 Ratings

Cost of goods sold

N/A
0 Ratings
6.6
66%
67 Ratings

Order Orchestration

N/A
0 Ratings
6.5
65%
20 Ratings

End-to-end order visibility

N/A
0 Ratings
6.2
62%
19 Ratings

Order exception Resolution

N/A
0 Ratings
4.6
46%
18 Ratings

Attribute Ratings

  • Payroll Relief is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

Payroll Relief

82%
1 Rating
6.5

QuickBooks Online

65%
158 Ratings

Likelihood to Renew

Payroll Relief

N/A
0 Ratings
7.6

QuickBooks Online

76%
23 Ratings

Usability

Payroll Relief

N/A
0 Ratings
7.0

QuickBooks Online

70%
74 Ratings

Availability

Payroll Relief

N/A
0 Ratings
10.0

QuickBooks Online

100%
7 Ratings

Performance

Payroll Relief

N/A
0 Ratings
10.0

QuickBooks Online

100%
5 Ratings

Support Rating

Payroll Relief

N/A
0 Ratings
6.0

QuickBooks Online

60%
71 Ratings

Implementation Rating

Payroll Relief

N/A
0 Ratings
5.7

QuickBooks Online

57%
8 Ratings

Configurability

Payroll Relief

N/A
0 Ratings
10.0

QuickBooks Online

100%
1 Rating

Ease of integration

Payroll Relief

N/A
0 Ratings
4.2

QuickBooks Online

42%
2 Ratings

Product Scalability

Payroll Relief

N/A
0 Ratings
10.0

QuickBooks Online

100%
1 Rating

Vendor post-sale

Payroll Relief

N/A
0 Ratings
4.5

QuickBooks Online

45%
2 Ratings

Vendor pre-sale

Payroll Relief

N/A
0 Ratings
4.5

QuickBooks Online

45%
2 Ratings

Likelihood to Recommend

AccountantsWorld

Payroll Relief can be customized to work for just about any business. Electronic tax payment and e-filing services are not available in all states so the system may be less appropriate in jurisdictions where there is a lack of automation on the back-end. This lack of automation can be overcome by a payroll processing provider that has good internal processes and an understanding of how to handle their clients' filings/payments directly with these unsupported states
Read full review

Intuit

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Read full review

Pros

AccountantsWorld

  • Payroll entry and approval is simple
  • The system supports unlimited pay types so it is easy to customize the system for our clients
  • The system automates the filing of most tax forms and W-2s
Read full review

Intuit

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Read full review

Cons

AccountantsWorld

  • The site navigation can be confusing.
  • The system lacks HR functionality. There is no automated employee onboarding option. PTO can be tracked but there is no way for employees to request time off from their employee portal.
  • Payroll processors do not get a dashboard showing a list of payrolls that are scheduled to be processed each day like some other systems do.
Read full review

Intuit

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Read full review

Pricing Details

Payroll Relief

Starting Price

$1,495 per month

Editions & Modules

Payroll Relief editions and modules pricing
EditionModules
First Year Cost$14951
Pay per Paycheck (after first year)$20002
Pay per Payroll$356.953

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

QuickBooks Online

Starting Price

$15 per month

Editions & Modules

QuickBooks Online editions and modules pricing
EditionModules
Simple Start251
Plus752
Advanced1503
Self-Employed154

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

AccountantsWorld

No answers on this topic

Intuit

It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
Read full review

Usability

AccountantsWorld

No answers on this topic

Intuit

Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Read full review

Reliability and Availability

AccountantsWorld

No answers on this topic

Intuit

We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Read full review

Performance

AccountantsWorld

No answers on this topic

Intuit

There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Read full review

Support Rating

AccountantsWorld

No answers on this topic

Intuit

Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Read full review

Implementation Rating

AccountantsWorld

No answers on this topic

Intuit

The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Read full review

Alternatives Considered

AccountantsWorld

Payroll relief is more customizable and easier to use than some other systems we have reviewed. The fee structure is better suited for our client base as well.
Read full review

Intuit

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Read full review

Scalability

AccountantsWorld

No answers on this topic

Intuit

As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Read full review

Return on Investment

AccountantsWorld

  • We can process a large number of payrolls with a relatively small staff.
  • Payroll relief is simple to sell and support.
Read full review

Intuit

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Read full review

Screenshots

Add comparison