What users are saying about
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Top Rated
1107 Ratings
2 Ratings
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Score 8.9 out of 100

QuickBooks Online

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Top Rated
1107 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Payroll Relief

Payroll Relief can be customized to work for just about any business. Electronic tax payment and e-filing services are not available in all states so the system may be less appropriate in jurisdictions where there is a lack of automation on the back-end. This lack of automation can be overcome by a payroll processing provider that has good internal processes and an understanding of how to handle their clients' filings/payments directly with these unsupported states
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Zach Yokum | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Payroll Relief
8.7
QuickBooks Online
7.3
Pay calculation
Payroll Relief
7.3
QuickBooks Online
7.7
Off-cycle/On-Demand payment
Payroll Relief
9.1
QuickBooks Online
Direct deposit files
Payroll Relief
9.1
QuickBooks Online
7.3
Salary revision and increment management
Payroll Relief
9.1
QuickBooks Online
7.3
Reimbursement management
Payroll Relief
9.1
QuickBooks Online
7.7
Benefit plan administration
Payroll Relief
QuickBooks Online
6.5

Customization

Payroll Relief
QuickBooks Online
7.8
API for custom integration
Payroll Relief
QuickBooks Online
8.0
Plug-ins
Payroll Relief
QuickBooks Online
7.6

Security

Payroll Relief
QuickBooks Online
8.4
Single sign-on capability
Payroll Relief
QuickBooks Online
8.3
Role-based user permissions
Payroll Relief
QuickBooks Online
8.5

Reporting & Analytics

Payroll Relief
QuickBooks Online
8.0
Dashboards
Payroll Relief
QuickBooks Online
7.9
Standard reports
Payroll Relief
QuickBooks Online
8.4
Custom reports
Payroll Relief
QuickBooks Online
7.8

General Ledger and Configurable Accounting

Payroll Relief
QuickBooks Online
7.6
Accounts payable
Payroll Relief
QuickBooks Online
8.6
Accounts receivable
Payroll Relief
QuickBooks Online
8.7
Cash management
Payroll Relief
QuickBooks Online
7.6
Bank reconciliation
Payroll Relief
QuickBooks Online
8.5
Expense management
Payroll Relief
QuickBooks Online
8.0
Time tracking
Payroll Relief
QuickBooks Online
6.0
Fixed asset management
Payroll Relief
QuickBooks Online
7.0
Multi-currency support
Payroll Relief
QuickBooks Online
6.9
Multi-division support
Payroll Relief
QuickBooks Online
7.7
Regulations compliance
Payroll Relief
QuickBooks Online
7.7
Electronic tax filing
Payroll Relief
QuickBooks Online
7.8
Self-service portal
Payroll Relief
QuickBooks Online
7.5
Global Financial Support
Payroll Relief
QuickBooks Online
6.1
Primary and Secondary Ledgers
Payroll Relief
QuickBooks Online
7.4
Intercompany Accounting
Payroll Relief
QuickBooks Online
7.4
Localizations
Payroll Relief
QuickBooks Online
8.8
Journals and Reconciliations
Payroll Relief
QuickBooks Online
8.0
Enterprise Accounting
Payroll Relief
QuickBooks Online
8.3
Configurable Accounting
Payroll Relief
QuickBooks Online
7.4
Centralized Rules Framework
Payroll Relief
QuickBooks Online
7.9
Standardized Processes
Payroll Relief
QuickBooks Online
7.0

Inventory Management

Payroll Relief
QuickBooks Online
7.6
Inventory tracking
Payroll Relief
QuickBooks Online
7.4
Automatic reordering
Payroll Relief
QuickBooks Online
7.8
Location management
Payroll Relief
QuickBooks Online
7.2
Manufacturing module
Payroll Relief
QuickBooks Online
8.1

Order Management

Payroll Relief
QuickBooks Online
7.6
Pricing
Payroll Relief
QuickBooks Online
8.0
Order entry
Payroll Relief
QuickBooks Online
8.2
Credit card processing
Payroll Relief
QuickBooks Online
8.0
Cost of goods sold
Payroll Relief
QuickBooks Online
7.7
Order Orchestration
Payroll Relief
QuickBooks Online
7.4
End-to-end order visibility
Payroll Relief
QuickBooks Online
7.3
Order exception Resolution
Payroll Relief
QuickBooks Online
6.5

Pros

Payroll Relief

  • Payroll entry and approval is simple
  • The system supports unlimited pay types so it is easy to customize the system for our clients
  • The system automates the filing of most tax forms and W-2s
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Roxanne Jacobs | TrustRadius Reviewer

Cons

Payroll Relief

  • The site navigation can be confusing.
  • The system lacks HR functionality. There is no automated employee onboarding option. PTO can be tracked but there is no way for employees to request time off from their employee portal.
  • Payroll processors do not get a dashboard showing a list of payrolls that are scheduled to be processed each day like some other systems do.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Charles Fashana, MBA | TrustRadius Reviewer

Likelihood to Renew

Payroll Relief

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 9.9
Based on 22 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

Payroll Relief

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 8.3
Based on 64 answers
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Michelle Jones | TrustRadius Reviewer

Reliability and Availability

Payroll Relief

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Anonymous | TrustRadius Reviewer

Performance

Payroll Relief

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 5 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

Payroll Relief

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 7.3
Based on 61 answers
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Anonymous | TrustRadius Reviewer

Implementation Rating

Payroll Relief

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Alternatives Considered

Payroll Relief

Payroll relief is more customizable and easier to use than some other systems we have reviewed. The fee structure is better suited for our client base as well.
Anonymous | TrustRadius Reviewer

QuickBooks Online

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Lukas Sundahl, MBA | TrustRadius Reviewer

Scalability

Payroll Relief

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 1 answer
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Return on Investment

Payroll Relief

  • We can process a large number of payrolls with a relatively small staff.
  • Payroll relief is simple to sell and support.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Serguei Bykov | TrustRadius Reviewer

Screenshots

Pricing Details

Payroll Relief

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Payroll Relief Editions & Modules

Edition
First Year Cost$14951
Pay per Paycheck (after first year)$20001
Pay per Payroll$356.951
  1. per year
Additional Pricing Details

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online Editions & Modules

Edition
Simple Start$251
Plus$751
Advanced$1501
Self-Employed$151
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Payroll Relief
8.2
QuickBooks Online
8.0

Likelihood to Renew

Payroll Relief
QuickBooks Online
9.9

Usability

Payroll Relief
QuickBooks Online
8.3

Reliability and Availability

Payroll Relief
QuickBooks Online
10.0

Performance

Payroll Relief
QuickBooks Online
10.0

Support Rating

Payroll Relief
QuickBooks Online
7.3

Implementation Rating

Payroll Relief
QuickBooks Online
10.0

Scalability

Payroll Relief
QuickBooks Online
10.0

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