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Top Rated
994 Ratings
21 Ratings
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Score 8.5 out of 100

Salesforce CMS

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Top Rated
994 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • Acoustic Content ranks higher in 3 feature sets: Platform & Infrastructure, Web Content Creation, Web Content Management
  • Salesforce CMS ranks higher in 1 feature set: Security

Security

8.5

Acoustic Content

85%
8.6

Salesforce CMS

86%
Salesforce CMS ranks higher in 1/1 features

Role-based user permissions

8.5
85%
3 Ratings
8.6
86%
37 Ratings

Platform & Infrastructure

8.5

Acoustic Content

85%
8.1

Salesforce CMS

81%
Acoustic Content ranks higher in 2/2 features

API

8.5
85%
3 Ratings
8.1
81%
36 Ratings

Internationalization / multi-language

8.5
85%
3 Ratings
8.1
81%
28 Ratings

Web Content Creation

8.7

Acoustic Content

87%
7.6

Salesforce CMS

76%
Acoustic Content ranks higher in 8/8 features

WYSIWYG editor

7.5
75%
3 Ratings
7.3
73%
24 Ratings

Code quality / cleanliness

8.5
85%
3 Ratings
7.7
77%
29 Ratings

Admin section

8.5
85%
3 Ratings
8.1
81%
29 Ratings

Page templates

8.5
85%
3 Ratings
7.6
76%
30 Ratings

Library of website themes

9.0
90%
3 Ratings
7.3
73%
20 Ratings

Mobile optimization / responsive design

9.0
90%
3 Ratings
6.9
69%
29 Ratings

Publishing workflow

9.5
95%
3 Ratings
8.2
82%
25 Ratings

Form generator

9.5
95%
3 Ratings
7.4
74%
27 Ratings

Web Content Management

8.9

Acoustic Content

89%
7.8

Salesforce CMS

78%
Acoustic Content ranks higher in 5/5 features

Content taxonomy

8.5
85%
3 Ratings
7.6
76%
25 Ratings

SEO support

8.5
85%
3 Ratings
7.3
73%
24 Ratings

Bulk management

9.0
90%
3 Ratings
7.9
79%
28 Ratings

Availability / breadth of extensions

9.5
95%
3 Ratings
8.2
82%
29 Ratings

Community / comment management

9.0
90%
3 Ratings
7.9
79%
31 Ratings

Attribute Ratings

  • Acoustic Content is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Acoustic Content

85%
3 Ratings
8.4

Salesforce CMS

84%
40 Ratings

Usability

Acoustic Content

N/A
0 Ratings
7.1

Salesforce CMS

71%
8 Ratings

Support Rating

Acoustic Content

N/A
0 Ratings
8.0

Salesforce CMS

80%
7 Ratings

Likelihood to Recommend

Acoustic

We can organize all our content easily by uploading content files and other digital assets. CMS smart AI generates metadata by tagging them automatically which helps us to sort our content into different categories. CMS content modeling feature helps us to visualize our content structure, assemble them in an intelligent manner and reuse the content whenever we want to for different purposes.
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Salesforce

If you have a company that is sales driven and that has plenty of requirements as far as sales information, quotations, and invoicing. Your company has to have a lot of sales movement and sales requirements for a CRM solution to work and to work well. The company has to have a certain size of sales and clients since Salesforce is a costly solution that has to make sense as far as purchasing and expenses go. Also, it works great for any company that has a traditional (funnel) sales process, since it makes it easier to use this model to drive the options down the funnel and generate real sales and real money
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Pros

Acoustic

  • Creating separate pages is easy and straightforward and only requires basic basic knowledge to get started
  • Advanced API calls can be easily built.
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Salesforce

  • Customer Relationship Management is made so much easier by using Salesforce. I love the ability to move between customer contacts easily and to chatter with my other teammates.
  • It’s so beneficial to have more industry data and to store it in Salesforce. From comparing my customers, I can make better recommendations as to what practices will be most beneficial and productive for them to use.
  • I love the integrations that I can use with Salesforce. It will document the communication I’ve had between customer contacts. It also documents tasks for me to complete regarding their implementations. I find it so easy to navigate to find good data.
  • In Salesforce I can also see the files and contractual agreements customers signed, and I love that it’s easy to find in their profiles. It’s helpful because sometimes my coworkers do not add the files to the google drive folders we use for storing customer facility data, so this is a great backup resource.
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Cons

Acoustic

  • The organization of the application is poor and some elements could be more easily accessible not buried in menus.
  • There is little to no community around the application and what does exist is out of date.
  • Does not work well with our IBM applications as well as you would expect, which seems a common issue with IBM products.
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Salesforce

  • Platform is so robust it can be overwhelming when starting a report from scratch
  • Key words in the Search column have to be fairly specific
  • Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
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Pricing Details

Acoustic Content

Starting Price

Editions & Modules

Acoustic Content editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Salesforce CMS

    Starting Price

    Editions & Modules

    Salesforce CMS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Acoustic

      No answers on this topic

      Salesforce

      It's super awkward if you aren't familiar with it. I have several years' experience in both my organization's salesforce as well as others and there are still things that trip me up. I think Salesforce can get to a point where it's TOO bloated with all this information, all these integrations, what-have-you, that it can be difficult to find what you need in a timely manner or it creates a hiccup in workflows that you then have to work around. On the other hand, once these issues are identified, there is the possibility to manipulate Salesforce into creating automated workarounds. So, at least it allows for that. I think it's an issue of having so many options for bolt-ons that you start to lose perspective and functionality. You tend to lose focus on usability for users.
      Read full review

      Support Rating

      Acoustic

      No answers on this topic

      Salesforce

      I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
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      Alternatives Considered

      Acoustic

      Acoustic Content stands out mainly in 3 areas, Digital Asset Management system AI Based metatags More secure CDN and REST API to share content All these three features play a huge role in Acoustic Content CMS in terms of finding matching images for our content, categorize and sort our content automatically and finally secure way to publish our content.
      Read full review

      Salesforce

      Salesforce CMS beats the competition due to UI, user friendliness, support, and ease of use as well as deployment. The entire system and process is simple to understand, has many different places for you to store key information, and is easily implemented at your company. You're getting a trusted brand with reliable customer service. I could not think of using any other program.
      Read full review

      Return on Investment

      Acoustic

      • Approved developer is a simple tool for integrating other end-user applications.
      • It has allowed us to have one-stop-shop and easy-to-use debugging, saving time.
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      Salesforce

      • Since we are already a Salesforce shop, ROI is amazing since the CMS is already built into the platform. It frees up costs and resources that were spent on other CMS solutions.
      • There will be some costs involved when converting content away from things like Sharepoint, but the end rewards of platform consolidation will outweigh those costs.
      • Since it is already integrated into your Salesforce platform, support costs will go down and therefore have a positive ROI impact in that area.
      Read full review

      Screenshots

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