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Top Rated
356 Ratings
7 Ratings
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Score 8.1 out of 100

Salesforce CMS

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Top Rated
356 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Acoustic Content (formerly IBM Watson Content Hub)

It is appropriate for building custom pages/apps that call specific programs and content without giving direct access to those programs. We have yet to come across a proposed use case where it was inappropriate to use.
Ben Williams | TrustRadius Reviewer

Salesforce CMS

Salesforce CMS is well suited for anything sales. If you need information on an account, want to touch your old accounts, need to get a better idea of ownership by vertical, or want to estimate revenue from your pipeline, it is very A-OK. We use Salesforce to open, close, and study prospects to later convert them into closed deals. There is a section for notes to detail about each and every account. You can add contacts in, complete with their title, email, cell phones, and other additional info, and since our program is sync'ed up with Outreach.io you can make an immediate call from the Salesforce page. It's a must if you are growing your company and want to stay organized within multiple departments.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
8.4
Role-based user permissions
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
8.4

Platform & Infrastructure

Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.9
API
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
8.0
Internationalization / multi-language
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.8

Web Content Creation

Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.7
WYSIWYG editor
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.6
Code quality / cleanliness
Acoustic Content (formerly IBM Watson Content Hub)
6.0
Salesforce CMS
7.3
Admin section
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.9
Page templates
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Salesforce CMS
7.3
Library of website themes
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.5
Mobile optimization / responsive design
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.6
Publishing workflow
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Salesforce CMS
8.2
Form generator
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.8

Web Content Management

Acoustic Content (formerly IBM Watson Content Hub)
7.4
Salesforce CMS
7.8
Content taxonomy
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.8
SEO support
Acoustic Content (formerly IBM Watson Content Hub)
7.0
Salesforce CMS
7.6
Bulk management
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Salesforce CMS
7.5
Availability / breadth of extensions
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Salesforce CMS
8.2
Community / comment management
Acoustic Content (formerly IBM Watson Content Hub)
5.0
Salesforce CMS
7.9

Pros

Acoustic Content (formerly IBM Watson Content Hub)

  • It has a wide variety of built-in API calls.
  • Building unique pages is simple and straightforward and requires only basic fundamental knowledge to get started.
  • More advanced API calls can be developed simply.
Ben Williams | TrustRadius Reviewer

Salesforce CMS

  • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
  • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
  • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Content (formerly IBM Watson Content Hub)

  • The organization of the application is poor and some elements could be more easily accessible not buried in menus.
  • There is little to no community around the application and what does exist is out of date.
  • Does not work well with our IBM applications as well as you would expect, which seems a common issue with IBM products.
Ben Williams | TrustRadius Reviewer

Salesforce CMS

  • Platform is so robust it can be overwhelming when starting a report from scratch
  • Key words in the Search column have to be fairly specific
  • Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
Clay Coleman | TrustRadius Reviewer

Usability

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Salesforce CMS

Salesforce CMS 7.2
Based on 8 answers
It's super awkward if you aren't familiar with it. I have several years' experience in both my organization's salesforce as well as others and there are still things that trip me up. I think Salesforce can get to a point where it's TOO bloated with all this information, all these integrations, what-have-you, that it can be difficult to find what you need in a timely manner or it creates a hiccup in workflows that you then have to work around. On the other hand, once these issues are identified, there is the possibility to manipulate Salesforce into creating automated workarounds. So, at least it allows for that. I think it's an issue of having so many options for bolt-ons that you start to lose perspective and functionality. You tend to lose focus on usability for users.
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Salesforce CMS

Salesforce CMS 8.0
Based on 7 answers
I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
Melissa Kevra | TrustRadius Reviewer

Alternatives Considered

Acoustic Content (formerly IBM Watson Content Hub)

I haven't had experience outside of the IBM applications but can confirm that compared to other content tools provided by IBM, this is one of the more complete packages.
Ben Williams | TrustRadius Reviewer

Salesforce CMS

Salesforce has a wide variety of services and its user interface was easy to understand and use. Our teams [thought] Salesforce to be better. When we were comparing the features as per our Marketing and Branding teams needs and uses, Salesforce came out on the top.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Content (formerly IBM Watson Content Hub)

  • Freed up user time to call a variety of applications quicker.
  • Allowed developer an easier tool to integrate other applications for end users.
  • Allowed us to have a single method of application implementation and usage that is easier to debug, saving time.
Ben Williams | TrustRadius Reviewer

Salesforce CMS

  • It helps us to keep track of any potential conflicts between sales organizations.
  • It allows us to have robust reporting for every sales team and the overall organization.
  • It gives us a solid platform for our day-to-day work rather than using multiple software.
Anonymous | TrustRadius Reviewer

Screenshots

Salesforce CMS

Pricing Details

Acoustic Content (formerly IBM Watson Content Hub)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce CMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Content (formerly IBM Watson Content Hub)
7.0
Salesforce CMS
8.3

Usability

Acoustic Content (formerly IBM Watson Content Hub)
Salesforce CMS
7.2

Support Rating

Acoustic Content (formerly IBM Watson Content Hub)
Salesforce CMS
8.0

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