Acronis Cyber Protect vs. Carbonite by OpenText

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acronis Cyber Protect
Score 8.3 out of 10
N/A
Acronis Cyber Protect integrates backup with cybersecurity with the goal of delivering comprehensive cyber resilience. It offers rapid, one-click recovery, and simplified management for all IT environments.
$85
per year
Carbonite by OpenText
Score 7.6 out of 10
N/A
Carbonite by OpenText (also replacing the former EVault products acquired from Seagate in 2016) is a cloud backup solution for small business. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite users can protect virtually any type of file.N/A
Pricing
Acronis Cyber ProtectCarbonite by OpenText
Editions & Modules
Acronis Cyber Protect
$85
per year
No answers on this topic
Offerings
Pricing Offerings
Acronis Cyber ProtectCarbonite by OpenText
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acronis Cyber ProtectCarbonite by OpenText
Considered Both Products
Acronis Cyber Protect
Chose Acronis Cyber Protect
Acronis is the best software only solution. Veeam has many flavors and does a superb (and more scalable) job of backing up data and replicating it offsite. Backup Exec is the oldest big player and has not done a lot to keep up with the competitors. Carbonite is a cloud-backup …
Chose Acronis Cyber Protect
Acronis doesn't stand up to Datto or Continuum when it comes to ease of use, and recovery. Support also doesn't hold a candle to the others. We only chose to use acronis because some of our clients didn't want to pay for a premium service that would work much more reliably …
Carbonite by OpenText

No answer on this topic

Features
Acronis Cyber ProtectCarbonite by OpenText
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Acronis Cyber Protect
9.1
38 Ratings
5% above category average
Carbonite by OpenText
8.9
24 Ratings
3% above category average
Universal recovery9.334 Ratings10.09 Ratings
Instant recovery9.333 Ratings3.811 Ratings
Recovery verification9.334 Ratings9.79 Ratings
Business application protection8.529 Ratings9.015 Ratings
Multiple backup destinations9.731 Ratings10.016 Ratings
Incremental backup identification9.835 Ratings9.721 Ratings
Backup to the cloud9.825 Ratings9.623 Ratings
Deduplication and file compression9.524 Ratings9.013 Ratings
Snapshots8.619 Ratings10.011 Ratings
Flexible deployment7.522 Ratings8.912 Ratings
Management dashboard8.528 Ratings8.912 Ratings
Platform support9.528 Ratings8.913 Ratings
Retention options9.427 Ratings6.714 Ratings
Encryption8.022 Ratings9.814 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
Acronis Cyber Protect
7.4
16 Ratings
14% below category average
Carbonite by OpenText
8.6
3 Ratings
1% above category average
Continuous data protection8.013 Ratings8.73 Ratings
Replication6.813 Ratings8.62 Ratings
Operational reporting and analytics7.412 Ratings7.23 Ratings
Malware protection7.08 Ratings9.01 Ratings
Multi-location capabilities7.29 Ratings8.32 Ratings
Ransomware Recovery7.811 Ratings10.02 Ratings
Best Alternatives
Acronis Cyber ProtectCarbonite by OpenText
Small Businesses
Cove Data Protection
Cove Data Protection
Score 9.7 out of 10
Cove Data Protection
Cove Data Protection
Score 9.7 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acronis Cyber ProtectCarbonite by OpenText
Likelihood to Recommend
9.2
(60 ratings)
9.1
(49 ratings)
Likelihood to Renew
9.1
(2 ratings)
5.0
(8 ratings)
Usability
8.3
(16 ratings)
8.9
(3 ratings)
Support Rating
1.0
(5 ratings)
8.2
(3 ratings)
Implementation Rating
9.1
(1 ratings)
6.4
(1 ratings)
Contract Terms and Pricing Model
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.5
(26 ratings)
-
(0 ratings)
User Testimonials
Acronis Cyber ProtectCarbonite by OpenText
Likelihood to Recommend
Acronis
It works great as a cloud backup solution, and restoring data from a past backup is easy. If you need an easy-to-use cloud backup solution for some servers, I would recommend Acronis. If we had a need, I would use this to back up all of our computers as well. I am not too sure how it would handle backing up over 50 devices, though.
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OpenText
More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
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Pros
Acronis
  • Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
  • We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
  • Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.
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OpenText
  • Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
  • Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
  • Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.
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Cons
Acronis
  • Backing up Sharepoint automatically backs up all users with access to Sharepoint even if the user is not needed to be backed up
  • Complex licensing structure
  • Needing to manually download workloads to move backups
  • Dormant users still backed up and incurring charges
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OpenText
  • While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
  • A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.
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Likelihood to Renew
Acronis
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
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OpenText
Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
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Usability
Acronis
The overall platform is great. The backup solution stands out with integrated cybersecurity. The ability to turn on the security features like endpoint protection, email security, RMM, and PSA is great. It makes things so much easier to manage a few different services from the same portal instead of logging into multiple accounts.
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OpenText
Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
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Support Rating
Acronis
I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
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OpenText
I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
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Implementation Rating
Acronis
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
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OpenText
We had appliance and we just needed to setup the Director Console which was straight forward and easy.
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Alternatives Considered
Acronis
Barracuda Cloud Essentials has email security, archiving, and allows users to manage their own spam email. Barracuda also comes with a backup feature and it all works together under one roof. Barracuda has been our alternative to other major services on the market. Acronis does well as a backup service, but Barracuda provides us a much more broader experience as an IT client.
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OpenText
Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
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Contract Terms and Pricing Model
Acronis
I would love it if they offered better cloud space pricing or even "unlimited"
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OpenText
No answers on this topic
Scalability
Acronis
The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
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OpenText
No answers on this topic
Return on Investment
Acronis
  • Every times you restore a file, you see the value and the ROI of backup.
  • Backup is a great protection against ransomware, you can always restore files that has been infected.
  • When you want to go back in previous version of files, it can be life saver.
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OpenText
  • We have a safety net that we didn't have before.
  • Key players are now backed up through an automated system that was easy to silently install.
  • The resources used impacted our exchange server negatively and slowed email until it was disabled.
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