What users are saying about

Acronis Backup

Top Rated
72 Ratings

Carbonite

43 Ratings

Acronis Backup

Top Rated
72 Ratings
Score 7.9 out of 101

Carbonite

43 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

Acronis Backup

I actually think that it works great for most scenarios.
Kevin Cooper profile photo

Carbonite

One of the few wholly online backup solution that provides and appliance-free backup (they do have that option as well). It does backup well - once running it really does what it needs to do with little need for intervention. Add/removing folders is simple. It offers an app that allows you to see your backups in pretty-near real time (if you are that obsessed).
Nathan Venno profile photo

Pros

  • Image backup and restore are very quick
  • Recover files and folders directly from File Explorer
  • Easy and Quick Installation
No photo available
  • Install and config is simple.
  • Backups run pretty much on their own once installed - without user intervention.
  • Restore is relatively easy to manage with only a little training needed (for me).
  • This is a pretty fire and forget tool.
Nathan Venno profile photo

Cons

  • You can find local resources but you cannot search the network globally. You have to input an IP/DNS name to search. Whereas in the previous version 11.7, you could search and find locations without having to use these references.
  • The interface is somewhat slow to load
  • The licensing is very difficult to navigate if you are using Acronis in different locations because you have to have a controller on different subnets and you can't sync the licensing across the network
  • Also, keeping track of what the computer is using what license if you have not added to the management controller is difficult.
  • My biggest issue with Acronis Backup Advanced 12.5 is if the hard drive on your machine starts to fail you cannot run the software to back up the machine. I spent a lot of time with support with just this issue and they could do nothing until I replaced the hard drive but at that point, I could not run a backup so I had to use the oldest backup I had.
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  • Would like to see an easier restore process
  • Would like to see an option for better management of a company rather than having individual computers in the list
  • Would like to see a better management console for IT providers
Rob Rotundo profile photo

Likelihood to Renew

Acronis Backup9.1
Based on 2 answers
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Ethan Nick profile photo
Carbonite1.0
Based on 1 answer
I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
Nathan Venno profile photo

Usability

Acronis Backup8.2
Based on 1 answer
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Ethan Nick profile photo
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Support

Acronis Backup8.2
Based on 1 answer
We have only had to contact support a hand full of times. The reason for this 9 out of 10 is do to how quickly and cooperative they have been on the rare occasion we needed to chat with them about our small questions or queries with potential issues do to the nature of our business.
Ethan Nick profile photo
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Implementation

Acronis Backup9.1
Based on 1 answer
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Ethan Nick profile photo
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Alternatives Considered

Acronis does not slow your system down when running backups as Symantec did. Some people have an issue with CPU's being impacted but overall it's not an issue.
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Selected Carbonite because it's cheaper and offers unlimited storage. You do have to pay more if you want to be able to backup external drives, but still worth it. They can't be beat when it comes to price for offsite storage. The support is really good as well. It's nice to have a portal to check everyone in one spot.
Rob Rotundo profile photo

Scalability

Acronis Backup7.2
Based on 24 answers
Acronis will work with one or 100 computers.
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Return on Investment

  • Great, easy to use backup solution for small to medium businesses
  • Can be cumbersome for management with complex deployments
  • Requires physical interaction to swap media and obtain offsite backups (unless sending data offsite is an option)
Derek Schroeder profile photo
  • Easy revenue for backing up small clients.
  • Have had some issues with backing up folders with long names or deep folder structure.
Rob Rotundo profile photo

Pricing Details

Acronis Backup

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Carbonite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details