Action1 vs. Heimdal Patch and Asset Management

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test

Heimdal Patch and Asset Management has really helped us consistently patch our endpoints in what has become a much more flexible work environment. It picks up updates immediately upon release (looking at you patch Tuesday!), lets you set automatic install windows for "zero touch" deployment where appropriate and more manual control for clients you may want a slower roll-out for. Support staff are knowledgeable and quick to respond!

Incentivized

• Customer service and support team are easy to reach and response time is really fast
• Interface is really user friendly and easy to use

• Fast updates of well-known 3rd party applications
• Fast Management with only seldom cases in which we need to stop a change
• Quick Support-Team that will handle problems professionally
• Good amount of settings in the Dashboard with Group Policy options to allow custom settings for different Departments or Sub-Companies

Incentivized

• I wish the remote connection has a file transfer feature.
• I hope Action1 will implement DLP and Secure Web Gateway features in the future.

• Interface could be more user friendly but when you know how it works its allright
• Easier way to quickly see what updates are installed on what machines

Incentivized

Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.

We Kaseya VSA as our RMM tool and this also incorporates patch and asset management. Although it overlaps Heimdal Patch and Asset Managment, VSA has a different database of 3rd party software. We use both solutions to give us a greater coverage of patches to ensure as many vulnerabilities as possible are patched.

Incentivized

• ROI = Time saved for us.
• The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.

• A slight positive ROI according to the Heimdal Patch and Asset Management dashboard
• Malware detection rates are excellent with detections occuring live rather than during scheduled scans

Incentivized