Action1 vs. N-able N-central

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Action1
Score 9.2 out of 10
N/A
Action1 is a cloud-native patch management platform, which enables real-time visibility into vulnerabilities and IT assets and is free for the first 100 endpoints. It delivers security risk mitigation via policy-based patching and deployment of third-party software and OS updates, and includes a remote desktop compliant with modern privacy laws. Action1 was founded by cybersecurity veterans Alex Vovk and Mike Walters. Vovk and Walters previously founded Netwrix, which was then…
$0
N-able N-central
Score 7.9 out of 10
N/A
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…N/A
Pricing
Action1N-able N-central
Editions & Modules
First 100 endpoints FREE
$0
Additional endpoints (more than 100)
$2/user/month
per endpoint per month
No answers on this topic
Offerings
Pricing Offerings
Action1N-able N-central
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
User Ratings
Action1N-able N-central
Likelihood to Recommend
9.3
(5 ratings)
6.9
(21 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
9.1
(3 ratings)
Support Rating
-
(0 ratings)
8.8
(14 ratings)
Implementation Rating
-
(0 ratings)
8.4
(4 ratings)
User Testimonials
Action1N-able N-central
Likelihood to Recommend
Action1
If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
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N-able
N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
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Pros
Action1
  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
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N-able
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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Cons
Action1
  • Would appreciate two factor authentication via Google Authenticator or a similar app.
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N-able
  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
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Likelihood to Renew
Action1
No answers on this topic
N-able
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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Usability
Action1
No answers on this topic
N-able
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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Support Rating
Action1
No answers on this topic
N-able
For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
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Implementation Rating
Action1
No answers on this topic
N-able
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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Alternatives Considered
Action1
Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
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N-able
N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
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Return on Investment
Action1
  • ROI = Time saved for us.
  • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
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N-able
  • Reduced time to manage and support servers and endpoints.
  • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
  • The subscription cost associated with N-central, to our clients has a good profit margin for us.
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