What users are saying about
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Top Rated
296 Ratings

ActiveCampaign

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Top Rated
296 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

ActiveCampaign

ActiveCampain is a full-featured enterprise-level email system, with integrations for any number of automations with any length of sequencing. Due to the depth of features and abilities, it isn't a lightweight email platform that can be learned in a weekend. If you just need to send out a monthly or weekly email blast to all of your contacts, this isn't the system for you. However, if you need to be able to tag and segment each and every one of your contacts—no matter how many—based on interests, page visits to your website, buying history, and interests in your emails while being able to create personalized, highly segmented emails to educate and inspire more visits and loyalty while increasing amount and frequency of purchases, then this should be in your final list for review and testing.
Stephen Scott | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ActiveCampaign
8.3
Talisma Social CRM
WYSIWYG email editor
ActiveCampaign
8.1
Talisma Social CRM
Dynamic content
ActiveCampaign
8.3
Talisma Social CRM
Ability to test dynamic content
ActiveCampaign
7.9
Talisma Social CRM
Landing pages
ActiveCampaign
7.1
Talisma Social CRM
A/B testing
ActiveCampaign
8.5
Talisma Social CRM
Mobile optimization
ActiveCampaign
8.2
Talisma Social CRM
Email deliverability reporting
ActiveCampaign
8.8
Talisma Social CRM
List management
ActiveCampaign
8.6
Talisma Social CRM
Triggered drip sequences
ActiveCampaign
9.4
Talisma Social CRM

Lead Management

ActiveCampaign
7.8
Talisma Social CRM
Lead nurturing
ActiveCampaign
7.7
Talisma Social CRM
Lead scoring and grading
ActiveCampaign
7.8
Talisma Social CRM
Data quality management
ActiveCampaign
7.2
Talisma Social CRM
Automated sales alerts and tasks
ActiveCampaign
8.3
Talisma Social CRM

Campaign Management

ActiveCampaign
7.9
Talisma Social CRM
Calendaring
ActiveCampaign
7.1
Talisma Social CRM
Event/webinar marketing
ActiveCampaign
8.7
Talisma Social CRM

Social Media Marketing

ActiveCampaign
8.2
Talisma Social CRM
Social sharing and campaigns
ActiveCampaign
8.8
Talisma Social CRM
Social profile integration
ActiveCampaign
7.6
Talisma Social CRM

Reporting & Analytics

ActiveCampaign
7.8
Talisma Social CRM
Dashboards
ActiveCampaign
7.9
Talisma Social CRM
Standard reports
ActiveCampaign
7.8
Talisma Social CRM
Custom reports
ActiveCampaign
7.7
Talisma Social CRM

Platform & Infrastructure

ActiveCampaign
8.2
Talisma Social CRM
API
ActiveCampaign
8.8
Talisma Social CRM
Role-based workflow & approvals
ActiveCampaign
7.9
Talisma Social CRM
Customizability
ActiveCampaign
7.9
Talisma Social CRM
Integration with Salesforce.com
ActiveCampaign
8.1
Talisma Social CRM
Integration with Microsoft Dynamics CRM
ActiveCampaign
8.3
Talisma Social CRM
Integration with SugarCRM
ActiveCampaign
8.2
Talisma Social CRM

Sales Force Automation

ActiveCampaign
Talisma Social CRM
5.6
Customer data management / contact management
ActiveCampaign
Talisma Social CRM
8.0
Workflow management
ActiveCampaign
Talisma Social CRM
6.0
Territory management
ActiveCampaign
Talisma Social CRM
6.0
Opportunity management
ActiveCampaign
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
ActiveCampaign
Talisma Social CRM
3.0
Contract management
ActiveCampaign
Talisma Social CRM
4.0
Quote & order management
ActiveCampaign
Talisma Social CRM
5.0
Interaction tracking
ActiveCampaign
Talisma Social CRM
9.0
Channel / partner relationship management
ActiveCampaign
Talisma Social CRM
5.0

Customer Service & Support

ActiveCampaign
Talisma Social CRM
4.7
Case management
ActiveCampaign
Talisma Social CRM
3.0
Call center management
ActiveCampaign
Talisma Social CRM
5.0
Help desk management
ActiveCampaign
Talisma Social CRM
6.0

Marketing Automation

ActiveCampaign
Talisma Social CRM
4.0
Lead management
ActiveCampaign
Talisma Social CRM
5.0
Email marketing
ActiveCampaign
Talisma Social CRM
3.0

CRM Project Management

ActiveCampaign
Talisma Social CRM
6.0
Task management
ActiveCampaign
Talisma Social CRM
7.0
Billing and invoicing management
ActiveCampaign
Talisma Social CRM
4.0
Reporting
ActiveCampaign
Talisma Social CRM
7.0

CRM Reporting & Analytics

ActiveCampaign
Talisma Social CRM
5.7
Forecasting
ActiveCampaign
Talisma Social CRM
5.0
Pipeline visualization
ActiveCampaign
Talisma Social CRM
3.0
Customizable reports
ActiveCampaign
Talisma Social CRM
9.0

Customization

ActiveCampaign
Talisma Social CRM
6.3
Custom fields
ActiveCampaign
Talisma Social CRM
9.0
Custom objects
ActiveCampaign
Talisma Social CRM
8.0
Scripting environment
ActiveCampaign
Talisma Social CRM
3.0
API for custom integration
ActiveCampaign
Talisma Social CRM
5.0

Security

ActiveCampaign
Talisma Social CRM
5.5
Single sign-on capability
ActiveCampaign
Talisma Social CRM
2.0
Role-based user permissions
ActiveCampaign
Talisma Social CRM
9.0

Social CRM

ActiveCampaign
Talisma Social CRM
4.0
Social data
ActiveCampaign
Talisma Social CRM
5.0
Social engagement
ActiveCampaign
Talisma Social CRM
3.0

Integrations with 3rd-party Software

ActiveCampaign
Talisma Social CRM
3.5
Marketing automation
ActiveCampaign
Talisma Social CRM
4.0
Compensation management
ActiveCampaign
Talisma Social CRM
3.0

Platform

ActiveCampaign
Talisma Social CRM
4.0
Mobile access
ActiveCampaign
Talisma Social CRM
4.0

Pros

ActiveCampaign

  • Email automation - Automated email marketing to potential customers, follow up with existing customers, and automated messaging to outside parties.
  • Flow building - This software allows companies to build simple or complicated sequences in a visual builder so that you can see exactly where people are in the sequence of messages.
  • CRM - Customer relationship data. Maintaining data points across a user journey (tagging a UTM source, current activity. If you have someone - and want to know where they are in the journey, there's a way to find that data and label a profile with that).
  • Integrations - ActiveCampaign integrates with almost everything. Seamlessly. You can trigger behaviors in other apps through Zapier, or import data from other software you use. It's a very easy experience to integrate with others.
  • Customer support - Every team member I've encountered has been exceptionally helpful. They are probably the bar for customer support in the tech industry, to be honest.
  • Email systems for the long-haul (and for sequences and emails that are expected to bring in a lot of $$$). Email marketing should be 30-50% of revenue for most businesses. It's THE platform that we recommend for coaches and other businesses to help them earn 6 & 7 figures from email. You can track A LOT of data through this software as a platform, which makes it a great candidate for businesses who want to grow and visualize where their customers are in the overall purchase process, as well as maintaining them as multiple purchases customers.
page V | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

ActiveCampaign

  • ActiveCampaign is so powerful and so versatile that it can sometimes be a challenge to use. There are certainly plenty of online resources available to help you get up to speed, but there are times when the process can seem a little overwhelming. I got a lot of help by attending a "Study Hall" in-person classroom session that was sponsored by the company. Chris Davis was the instructor; he did an amazing job of clarifying priorities and procedures for getting the most out of ActiveCampaign. After going to that session my productivity with ActiveCampaign increased enormously, but in retrospect, I felt like I should have been able to get that kind of expert guidance with the software much earlier, instead of using ActiveCampaign at far less than its maximum capability for several years before feeling like I was really getting my feet on the ground.
  • There doesn't seem to be a way to create or accommodate multiple email addresses for a single contact in the system. When people get into the system with multiple email addresses, they show up as multiple contacts. This can create problems with proper list segmentation; it should be easy enough to resolve this problem, but it's a nagging headache whenever it pops up.
Tim Bost | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ActiveCampaign

ActiveCampaign 9.1
Based on 8 answers
I've tried over half a dozen email autoresponders and ActiveCampaign is by far my favorite. The ability to send emails is the backbone of my business. The "cheap" email marketing tools designed for the mass market are not powerful or intuitive to set up and also don't have the best deliverability. And the "expensive" ones are usually super confusing to use.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Usability

ActiveCampaign

ActiveCampaign 8.3
Based on 6 answers
It's a lovely clean interface and easy to customize! It can sometimes be a little slow in that some elements require multiple clicks (eg: selecting an email to edit as part of an automation) but overall it's quick and easy.
Arlene Caffrey | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

ActiveCampaign

ActiveCampaign 9.4
Based on 2 answers
I've never had ActiveCampaign down for maintenance. I'm sure they update things, but they always seem to manage to stay live. Also, I've had very few errors, if any. None come to mind. This might be to due to the fact I focus on building things as simply as possible, but I also believe it's due to the quality of the software.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Performance

ActiveCampaign

ActiveCampaign 8.1
Based on 2 answers
ActiveCampaign works seamlessly with the other tools I use. It integrates directly with most. And if no direct integration is available, there is almost always one you can make using Zapier. I've yet to run into a technical error that prevented me from doing something I wanted to be able to do.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Support Rating

ActiveCampaign

ActiveCampaign 8.9
Based on 8 answers
There are a few different ways to get support:
  • Chatbox in the lower corner. This is tech support, and they can answer a slew of different questions on demand (during service hours).
  • 1:1 support calls - 30 minutes of 1:1 call with a team member to address your needs
  • Rep - You can have calls and emails into your rep.
Every person I've come in contact with really goes above and beyond to answer questions, and provide support for your needs. The owners of the company must have really invested in this part of their business, because it's the bar that all other companies should be evaluated by (personal opinion). One minor caveat - Our client does have a rep, and there was a misunderstanding (we were held accountable for information we didn't know, so there could still be some growth with expectation setting & understanding their company user journey), but the reason why they didn't set our expectations was because they were trying to support our needs (providing answers to questions). My understanding is that the company is working and growing in this area, and we've had many instances where a team member worked past hours or over and above to help us.
page V | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Implementation Rating

ActiveCampaign

ActiveCampaign 7.4
Based on 3 answers
Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.
William Ainslie | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

ActiveCampaign

ActiveCampaign strikes the right balance of simplicity versus power. Unlike heavyweights such as AWeber, ActiveCampaign is a breeze to use. However, at the other side of the spectrum other easy to use tools like MailChimp are severely lacking in their ability to integrate automations with your website's business logic. Based on hitting the sweet spot, I can clearly recommend ActiveCampaign over it's competitors to most website businesses.
Ben Gelsey | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Scalability

ActiveCampaign

ActiveCampaign 9.4
Based on 2 answers
I've tried several of the email services available today. ActiveCampaign makes it easy and fast to get set up. And they have some of the best email deliverability available today as well. That's really important when it comes to email marketing, because winding up in spam or promotion folders makes your email marketing efforts and uphill battle.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Return on Investment

ActiveCampaign

  • The fortune is in the follow through, and ActiveCampaign makes the follow through easier. Drip campaigns and triggers strengthen granular follow up opportunities.
  • The granular messaging options coupled with attractive pricing have made this our go to service for businesses who need more automation features, but are just getting started in the space.
Nicholas De Salvo | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ActiveCampaign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

ActiveCampaign
9.1
Talisma Social CRM
4.0

Likelihood to Renew

ActiveCampaign
9.1
Talisma Social CRM

Usability

ActiveCampaign
8.3
Talisma Social CRM

Reliability and Availability

ActiveCampaign
9.4
Talisma Social CRM

Performance

ActiveCampaign
8.1
Talisma Social CRM

Support Rating

ActiveCampaign
8.9
Talisma Social CRM

Implementation Rating

ActiveCampaign
7.4
Talisma Social CRM

Scalability

ActiveCampaign
9.4
Talisma Social CRM

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