You want this to be accountable to your clients
Overall Satisfaction with ActiveCampaign
We use ActiveCampaign to send emails, and keep track of the engagement with our emails.
Our clients love the daily interaction with the emails we send and we track different media we include inside our email stories.
Over time we managed to find out which videos our clients love the most, which was long-form podcasts and videos explaining the science behind our services.
Our clients love the daily interaction with the emails we send and we track different media we include inside our email stories.
Over time we managed to find out which videos our clients love the most, which was long-form podcasts and videos explaining the science behind our services.
Pros
- Email automation.
- User interface.
- Reporting.
Cons
- Automation user interface feels a bit slow.
- Contact management within automations.
- Greater client interaction.
- Contact management within automations is a struggle for me.
- Rest works well.
- Contactually and by Compass
I prefer ActiveCampaign, it worked seamlessly with the marketing we were doing, sending emails with links inside. It tracked those links well and made it easier for us to include more of them over the years we have been using ActiveCampaign.
The price point for our needs was a good value compared to the other options we used previously.
The price point for our needs was a good value compared to the other options we used previously.
ActiveCampaign Feature Ratings
Using ActiveCampaign
1 - We use ActiveCampaign to manage our clients from service perspective, marketing to potential new clients and to keep track of the interactions we have had with our both our current and potential new clients.
1 - It is important to have attention to detail, and make sure to do the right messages and manage clients well.
- Marketing.
- Customer service.
- Sales.
- Marketing automation to have writers deliver on time.
- Managing our "patients" in our professional practice.
- Give better service to our patients with targeted videos from us.
Evaluating ActiveCampaign and Competitors
Yes - Sending manual emails and using workarounds with Gmail, also replaced Contactually, because it served my needs better.
- Product Usability
- Product Reputation
ActiveCampaign saved me a lot of time, I was able to replace random notes about clients and which products they used and now I am on top of my client service and marketing like never before. It will not be possible to manage the clients' satisfaction process without ActiveCampaign to keep me accountable.
I am satisfied with the product compared to the other options I considered. ActiveCampaign keeps me on top of my client service and marketing as a professional kinesiologist.
ActiveCampaign Implementation
- Implemented in-house
Not sure - People do not like implementing a new product and getting used to it. It takes careful planning and consideration to "force" people to use it for the first few weeks before it becomes seamless and produce the required ROI, which for us is both time savings (hours per week) and increased income from finally being on top of client satisfaction and marketing correct products to the correct clients at the right time.
- No issues, have to use the system, which takes getting used to.
ActiveCampaign Training
- no training
Yes, it is easy to learn to use. With the use of ActiveCampaign over a two-week timeframe I managed to implement it. The time it takes to set up the email campaigns is worthwhile and is all to do with the "human" factor in writing them and not how well ActiveCampaign works. ActiveCampaign works very well.
Configuring ActiveCampaign
Use it step by step, and change small things at a time.
Some - we have done small customizations to the interface - Changed the metrics on the interface which was important to us, which changed as our company grew.
No - we have not done any custom code
ActiveCampaign Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No
I don't need it yet. The support I have received was stellar.
I wanted to change my account name, when my business partner left the company, and they carefully explained to me how the process will work and that I have to be sure I want to change it. I had clarity about the change and made a good decision when they changed it for me.
Using ActiveCampaign
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Email automations.
- Dashboard.
- Contact management.
Yes, but I don't use it
ActiveCampaign Reliability
Integrating ActiveCampaign
- Groovepages
- Wix
- Thrivethemes
Integration was straightforward because of good documentation.
- API (e.g. SOAP or REST)
Follow the instructions of the vendor you are integrating with.
Comments
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