Acumatica vs. Customs Management Platform by iCustoms

Acumatica is very well suited in keeping all the data "in-house." Previously, we had things spread across multiple Excel sheets, external tools, emails, etc. Now through the use of setting up dashboards and custom screens through Generic Inquiries, we are able to track data that we didn't have before! It is very good in its communicating abilities, and if things are set up correctly, we can provide easy to view costing data for our executives too!

Incentivized

• We just went live about two weeks ago, so we are here at Acumatica Summit to see everything it's capable of. One of the things it is capable of is the dashboards and the integration with some of these third-party people to ensure we can get the data we need when we need it, so we're looking forward to getting all that live for us.

Incentivized

• There are a few spots where there is a list of data that we need a total for and we have to extract to Excel to get a total. It would be helpful to see a sum right in Acumatica.
• For the first time today I had an interesting glitch - my entire bank reconciliation unchecked the "reconciled" column and needed to be redone for the month. Funky little glitches happen from time to time
• Pivot tables don't seem to update as expected by using filters

Incentivized

It is a flexible system that is very flexible and is easy to use. It will also be able to scale as the company grows. Frankly, we have invested too much time to walk away from it now and the initial phase is going well

Incentivized

Only reason is because when teaching our departments how to use, it takes them a long time and multiple requests about where things are located... as IT team, I can navigate easily, end users like accountants and shipping, it's a tiny bit cumbersome, but I believe ModernUI will resolve

Incentivized

It's always available.

there have been some performance issues

Incentivized

We recently switched VARs and it has made a world of difference! Our new VAR actually is proactive to various situations versus being reactive to events that have happened. They are accessing how we are using the modules and suggesting better more efficient ways!

Incentivized

Very helpful for end users

Incentivized

Online training has gone away. Need to bring back the webinars. Live webinars are so benficial to training new employees.

Incentivized

I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.

Incentivized

Acumatica's flexibility, user interface, reporting, customizable system, data imports, Power BI integrations, exportable reports, and connections to other systems make it a stand-alone ERP solution. Finding another system capable of doing this would be a good find. Head above the others. In-system emailing. Import/export of data to and from anywhere.

Incentivized

No, annual invoices are fine. I do like that unlimited users are included.

From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.

They are very responsive and knowledgeable about the product. If the rep doesn't have the ability to solve the issue, they quickly get someone else involved to assist us.

• I feel like I am not using it to it's potential and it's frustrating to know that it can do more than I am able to use and more help with that would be great
• The implementation was a lot of customize building and I felt like some of it could have been built by my partner rather than having them sit and watch me enter a bunch of stuff, especially when a lot of it was over my head in understanding

Incentivized