What users are saying about
6 Ratings
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Top Rated
58 Ratings
6 Ratings
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Score 7 out of 100

Freshsales

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Top Rated
58 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

AdDataExpress

It is much better to prospect brands and find appropriate contacts at a parent account, and not such a strong suit for agencies.
Bryan Silverman | TrustRadius Reviewer

Freshsales

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

AdDataExpress
6.6
Freshsales
Identification of new leads
AdDataExpress
9.1
Freshsales
List quality
AdDataExpress
6.4
Freshsales
Ideal customer targeting
AdDataExpress
5.5
Freshsales
Load time/data access
AdDataExpress
5.5
Freshsales

Sales Intelligence Data Standards

AdDataExpress
7.3
Freshsales
Contact information
AdDataExpress
7.3
Freshsales
Company information
AdDataExpress
7.3
Freshsales
Industry information
AdDataExpress
7.3
Freshsales

Data Augmentation & Lead Qualification

AdDataExpress
4.1
Freshsales
Lead qualification process
AdDataExpress
6.4
Freshsales
Salesforce integration
AdDataExpress
2.7
Freshsales
Company/business profiles
AdDataExpress
5.5
Freshsales
Data hygiene
AdDataExpress
2.7
Freshsales
Automatic data refresh
AdDataExpress
3.6
Freshsales
Filters and segmentation
AdDataExpress
3.6
Freshsales

Sales Force Automation

AdDataExpress
Freshsales
8.3
Customer data management / contact management
AdDataExpress
Freshsales
8.5
Workflow management
AdDataExpress
Freshsales
8.2
Territory management
AdDataExpress
Freshsales
8.4
Opportunity management
AdDataExpress
Freshsales
8.6
Integration with email client (e.g., Outlook or Gmail)
AdDataExpress
Freshsales
8.0
Interaction tracking
AdDataExpress
Freshsales
8.3
Channel / partner relationship management
AdDataExpress
Freshsales
7.9

Marketing Automation

AdDataExpress
Freshsales
8.2
Lead management
AdDataExpress
Freshsales
8.6
Email marketing
AdDataExpress
Freshsales
7.9

CRM Project Management

AdDataExpress
Freshsales
8.2
Task management
AdDataExpress
Freshsales
8.1
Reporting
AdDataExpress
Freshsales
8.2

CRM Reporting & Analytics

AdDataExpress
Freshsales
8.4
Forecasting
AdDataExpress
Freshsales
7.9
Pipeline visualization
AdDataExpress
Freshsales
8.7
Customizable reports
AdDataExpress
Freshsales
8.6

Customization

AdDataExpress
Freshsales
8.2
Custom fields
AdDataExpress
Freshsales
8.4
Custom objects
AdDataExpress
Freshsales
8.5
API for custom integration
AdDataExpress
Freshsales
7.7

Security

AdDataExpress
Freshsales
8.3
Single sign-on capability
AdDataExpress
Freshsales
8.3
Role-based user permissions
AdDataExpress
Freshsales
8.3

Platform

AdDataExpress
Freshsales
7.6
Mobile access
AdDataExpress
Freshsales
7.6

Pros

AdDataExpress

  • Provides email addresses - essential when doing cold email outreach.
  • Provides agencies for each brand/company.
  • Provides media spend for parent company and brand.
Bryan Silverman | TrustRadius Reviewer

Freshsales

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

AdDataExpress

  • Updating who works on each brand from the brand side.
  • Updating who works on each brand from the agency side.
  • Not having to log in as often.
Bryan Silverman | TrustRadius Reviewer

Freshsales

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

AdDataExpress

No score
No answers yet
No answers on this topic

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Alternatives Considered

AdDataExpress

Winmo allows more dynamic and functional searches, and puts agency and brand contacts in one place. It also allows exports based on spend and in general, is much more dynamic of a software.
Bryan Silverman | TrustRadius Reviewer

Freshsales

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

AdDataExpress

  • Improved efficiency of prospecting.
  • Improved efficiency of finding emails and email syntax.
Bryan Silverman | TrustRadius Reviewer

Freshsales

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

AdDataExpress

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AdDataExpress Editions & Modules

Additional Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Rating Summary

Likelihood to Recommend

AdDataExpress
6.4
Freshsales
8.5

Usability

AdDataExpress
Freshsales
8.2

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