61 Ratings
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Score 9 out of 100
169 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.6
Adobe Experience Manager
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Adobe Experience Manager
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Adobe Experience Manager
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Adobe Experience Manager
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Adobe Experience Manager
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Adobe Experience Manager
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Adobe Experience Manager
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
8.1
Adobe Experience Manager
List management
Adobe Business Catalyst (Discontinued)
3.0
Adobe Experience Manager
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Adobe Experience Manager

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Adobe Experience Manager
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Adobe Experience Manager
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Adobe Experience Manager
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Adobe Experience Manager
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Adobe Experience Manager

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Adobe Experience Manager
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Adobe Experience Manager
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Adobe Experience Manager

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Adobe Experience Manager
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Adobe Experience Manager
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Adobe Experience Manager

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Adobe Experience Manager
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Adobe Experience Manager
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Adobe Experience Manager
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Adobe Experience Manager

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Adobe Experience Manager
7.8
API
Adobe Business Catalyst (Discontinued)
7.9
Adobe Experience Manager
7.3
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Adobe Experience Manager
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Adobe Experience Manager
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Adobe Experience Manager
Internationalization / multi-language
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
8.2

Security

Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
8.8
Role-based user permissions
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
8.8

Web Content Creation

Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
6.8
WYSIWYG editor
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
6.9
Code quality / cleanliness
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
7.1
Admin section
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
7.6
Page templates
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
7.1
Library of website themes
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
5.1
Mobile optimization / responsive design
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
6.5
Publishing workflow
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
7.0
Form generator
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
7.0

Web Content Management

Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
6.0
Content taxonomy
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
7.3
SEO support
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
5.9
Bulk management
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
6.6
Availability / breadth of extensions
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
5.0
Community / comment management
Adobe Business Catalyst (Discontinued)
Adobe Experience Manager
5.3

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Adobe Experience Manager

  • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
  • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
  • There isn't a good backup system, particularly one that can be scheduled to run reliably.
Diana Williams | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund | TrustRadius Reviewer

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
Anonymous | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.6
Based on 3 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Adobe Experience Manager

I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Mike Plant | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Adobe Experience Manager

  • This tool has been very productive for our entire marketing team, as it allows us to get to know our customers effectively.
  • With this platform, we have been able to make constant improvements to all of our websites to please all of our customers with the information provided.
  • Adobe Experience Manager has been a service that we consider very necessary for us since we have been able to achieve very important goals at a business level.
Gary Poppe | TrustRadius Reviewer

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Adobe Experience Manager
7.1

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Adobe Experience Manager
9.0

Usability

Adobe Business Catalyst (Discontinued)
9.7
Adobe Experience Manager
10.0

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Adobe Experience Manager

Performance

Adobe Business Catalyst (Discontinued)
8.2
Adobe Experience Manager

Support Rating

Adobe Business Catalyst (Discontinued)
8.6
Adobe Experience Manager
9.0

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Adobe Experience Manager

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.6
Adobe Experience Manager
8.7

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Adobe Experience Manager

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