61 Ratings
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Score 9.3 out of 100
112 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Salesforce CMS

If you already use Salesforce, then this is a no-brainer. There is no need to go to another platform for your CMS needs. If you don't have Salesforce at all, this is still a good choice but may not always make the most sense. There are cheaper options out there and also ones that might integrate with your platform better, but as always you will usually get what you pay for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.5
Salesforce CMS
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Salesforce CMS
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Salesforce CMS
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Salesforce CMS
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Salesforce CMS
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Salesforce CMS
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Salesforce CMS
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
7.9
Salesforce CMS
List management
Adobe Business Catalyst (Discontinued)
3.0
Salesforce CMS
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Salesforce CMS

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Salesforce CMS
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Salesforce CMS
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Salesforce CMS
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Salesforce CMS
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Salesforce CMS

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Salesforce CMS
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Salesforce CMS
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Salesforce CMS

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Salesforce CMS
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Salesforce CMS
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Salesforce CMS

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Salesforce CMS
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Salesforce CMS
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Salesforce CMS
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Salesforce CMS

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Salesforce CMS
8.8
API
Adobe Business Catalyst (Discontinued)
7.9
Salesforce CMS
8.5
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Salesforce CMS
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Salesforce CMS
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Salesforce CMS
Internationalization / multi-language
Adobe Business Catalyst (Discontinued)
Salesforce CMS
9.0

Security

Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.5
Role-based user permissions
Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.5

Web Content Creation

Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.1
WYSIWYG editor
Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.0
Code quality / cleanliness
Adobe Business Catalyst (Discontinued)
Salesforce CMS
6.3
Admin section
Adobe Business Catalyst (Discontinued)
Salesforce CMS
7.5
Page templates
Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.0
Library of website themes
Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.7
Mobile optimization / responsive design
Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.7
Publishing workflow
Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.7
Form generator
Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.7

Web Content Management

Adobe Business Catalyst (Discontinued)
Salesforce CMS
7.8
Content taxonomy
Adobe Business Catalyst (Discontinued)
Salesforce CMS
7.7
SEO support
Adobe Business Catalyst (Discontinued)
Salesforce CMS
7.7
Bulk management
Adobe Business Catalyst (Discontinued)
Salesforce CMS
6.3
Availability / breadth of extensions
Adobe Business Catalyst (Discontinued)
Salesforce CMS
9.0
Community / comment management
Adobe Business Catalyst (Discontinued)
Salesforce CMS
8.7

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Salesforce CMS

  • Video Content Logic
  • Inter-capability with SalesForce CRM
  • One Account Login for the staff.
Anonymous | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Salesforce CMS

  • Layout looks old
  • Repetitive fields
  • Search function in documentation
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.8
Based on 6 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.8
Based on 4 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Salesforce CMS

The Microsoft solutions were used previously, and were probably easier to use since they integrate with windows desktops so well. However, Salesforce is more integrated with mobile and the cloud platform, therefore it is inherently client device agnostic, which is ultimately more powerful. 10-20 years ago I would have recommended the former, but in the modern mobile age the latter is a must-have.
Anonymous | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Salesforce CMS

  • Time-consuming processes
  • Too complicated in parts
  • Management of many accounts
Luke Robertson | TrustRadius Reviewer

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce CMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Salesforce CMS
8.2

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Salesforce CMS

Usability

Adobe Business Catalyst (Discontinued)
9.7
Salesforce CMS

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Salesforce CMS

Performance

Adobe Business Catalyst (Discontinued)
8.2
Salesforce CMS

Support Rating

Adobe Business Catalyst (Discontinued)
8.8
Salesforce CMS

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Salesforce CMS

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.8
Salesforce CMS

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Salesforce CMS

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