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Top Rated
320 Ratings
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Top Rated
183 Ratings

Adobe Connect

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Top Rated
320 Ratings
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Score 7.6 out of 100

BeyondTrust Remote Support (formerly Bomgar)

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Top Rated
183 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Adobe Connect

If you're looking for just a basic meeting tool, there are cheaper ones (like Zoom) that will do the trick just fine. Where Adobe Connect shines is when you're looking for a virtual training tool, because of its more robust feature set and the fact that you can set up room layouts ahead of time and reuse them and because of the available add-ons, which can help make learning more engaging. (In fact, on that engagement front, I believe you can also present learners with interactive quizzes, etc., if you create them in another Adobe tool, like Presenter or Captivate.)
Laura Gillenwater | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

It is very helpful for deployment across our two campuses. We can remote from CSB campus to SJU campus and even remote to users off campus, and overseas, so long as they have reliable internet access. Because we can do this so quickly and easily, the user sees little struggle when they need to initiate a remote session. They simply provide the IT Staff with the 5 digit asset tag and we can look it up.
Andrew Breyen | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.4
BeyondTrust Remote Support (formerly Bomgar)
High quality audio
Adobe Connect
8.0
BeyondTrust Remote Support (formerly Bomgar)
High quality video
Adobe Connect
7.8
BeyondTrust Remote Support (formerly Bomgar)
Low bandwidth requirements
Adobe Connect
6.8
BeyondTrust Remote Support (formerly Bomgar)
Mobile support
Adobe Connect
7.0
BeyondTrust Remote Support (formerly Bomgar)

Screen Sharing

Adobe Connect
8.7
BeyondTrust Remote Support (formerly Bomgar)
Desktop sharing
Adobe Connect
8.6
BeyondTrust Remote Support (formerly Bomgar)
Whiteboards
Adobe Connect
8.7
BeyondTrust Remote Support (formerly Bomgar)

Online Meetings / Events

Adobe Connect
7.9
BeyondTrust Remote Support (formerly Bomgar)
Calendar integration
Adobe Connect
7.8
BeyondTrust Remote Support (formerly Bomgar)
Meeting initiation
Adobe Connect
8.0
BeyondTrust Remote Support (formerly Bomgar)
Integrates with social media
Adobe Connect
6.3
BeyondTrust Remote Support (formerly Bomgar)
Record meetings / events
Adobe Connect
8.4
BeyondTrust Remote Support (formerly Bomgar)
Slideshows
Adobe Connect
8.8
BeyondTrust Remote Support (formerly Bomgar)

Online Events Collaboration

Adobe Connect
8.9
BeyondTrust Remote Support (formerly Bomgar)
Live chat
Adobe Connect
8.9
BeyondTrust Remote Support (formerly Bomgar)
Audience polling
Adobe Connect
8.9
BeyondTrust Remote Support (formerly Bomgar)
Q&A
Adobe Connect
8.8
BeyondTrust Remote Support (formerly Bomgar)

Online Events Security

Adobe Connect
8.3
BeyondTrust Remote Support (formerly Bomgar)
User authentication
Adobe Connect
8.3
BeyondTrust Remote Support (formerly Bomgar)
Participant roles & permissions
Adobe Connect
8.5
BeyondTrust Remote Support (formerly Bomgar)
Confidential attendee list
Adobe Connect
8.2
BeyondTrust Remote Support (formerly Bomgar)

Remote Administration

Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
8.5
Screen sharing
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
9.0
File transfer
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
9.2
Instant message
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
8.3
Secure remote access with Smart Card authentication
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
7.7
Access to sleeping/powered-off computers
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
8.0
Over-the-Internet remote session
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
9.0
Initiate remote control from mobile
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
9.6
Remote management of servers & workstations
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
8.4
Remote Active Directory® management
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
7.7
Centralized management dashboard
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
8.1
Session record
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
8.2
Annotations
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
8.0
Monitoring and Alerts
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
7.9
Multi-platform remote control
Adobe Connect
BeyondTrust Remote Support (formerly Bomgar)
9.1

Pros

Adobe Connect

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
Anonymous | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

  • Remote access for macOS computers. We support primarily businesses that use Macs and good macOS support is very important.
  • Maintains logs and screen sharing videos of all sessions. It's peace of mind for us and also helps meet compliance standards that we can tell exactly what happened, every time we access a machine remotely.
  • Allows for easy management of hundreds of computers in a single app. We support hundreds of computers for dozens of companies. Finding the right computer to access is very easy and able to be done with just a few clicks.
Patrick Cranston | TrustRadius Reviewer

Cons

Adobe Connect

  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
Doreen Giles | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

  • Only issue I really have is the jump client goes to queu when our remote vendors shut down their machine. Works in our favor if we lose our connection but that never happens. And this is such a small issue but had to put something in here.
Kevin Baldwin | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (formerly Bomgar) 10.0
Based on 64 answers
Bomgar has improved the support we have given as an ICT department and improved the ICT department reputation within the organisation. We have had no issues with Bomgar as a product and it works well. The team at Bomgar are also a pleasure to work with, they follow up with us to see how they can help us use more of the features of the system and really take time to get to know their users and how they use the product.
Stevie Watson | TrustRadius Reviewer

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (formerly Bomgar) 8.2
Based on 23 answers
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
D. SKye Hodges | TrustRadius Reviewer

Reliability and Availability

Adobe Connect

Adobe Connect 5.5
Based on 1 answer
No answer on this topic is available.

BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (formerly Bomgar) 8.8
Based on 9 answers
The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
Tracy Roberts | TrustRadius Reviewer

Performance

Adobe Connect

No score
No answers yet
No answers on this topic

BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (formerly Bomgar) 8.4
Based on 7 answers
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
D. SKye Hodges | TrustRadius Reviewer

Support

Adobe Connect

Adobe Connect 7.0
Based on 2 answers
No isues and any issues seems to get resolved.
Anonymous | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (formerly Bomgar) 7.6
Based on 26 answers
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
Kathryn McTaggart | TrustRadius Reviewer

In-Person Training

Adobe Connect

No score
No answers yet
No answers on this topic

BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (formerly Bomgar) 9.1
Based on 1 answer
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
D. SKye Hodges | TrustRadius Reviewer

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (formerly Bomgar) 8.8
Based on 3 answers
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
D. SKye Hodges | TrustRadius Reviewer

Implementation

Adobe Connect

Adobe Connect 7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (formerly Bomgar) 9.7
Based on 13 answers
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
Peter Jurhs | TrustRadius Reviewer

Alternatives Considered

Adobe Connect

I prefer Adobe Connect's slide sharing and recording/playback features to either Zoom or GoToMeeting(GTM). GTM is good for meetings where the majority of the group is onsite and needs to conference in only a few remote participants, and Zoom is great for video chats. It's really a case of knowing your products and audience, and Adobe Connect has worked great for the majority of our team's needs.
Shannon Davis | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

Bomgar has broad platform support - IT support staff can use a variety of devices to securely connect to remote computers and devices. This also enables to us consolidate our multiple remote support tools into one (Bomgar), reducing complexity and saving on licensing costs. Extensive API support to enable us to leverage our existing service desk ticketing system. Better TOC with manageable OpEx.IT support personnel can collaborate to resolve more often in first contact with users. Fanatic Bomgar support team.
Michael Goay | TrustRadius Reviewer

Scalability

Adobe Connect

Adobe Connect 5.0
Based on 1 answer
No answer on this topic is available.

BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (formerly Bomgar) 9.1
Based on 5 answers
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
  • Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.
Shauna Stermer | TrustRadius Reviewer

BeyondTrust Remote Support (formerly Bomgar)

  • Bomgar will easily turn a 45 minute phone call into a 5 minute support session. You can't get back that extra 40 minutes any faster.
  • Customers who complete the post session survey have all rated the service either high or very high. We love having happy customers.
Joe House | TrustRadius Reviewer

Pricing Details

Adobe Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Connect Editions & Modules

Additional Pricing Details

BeyondTrust Remote Support (formerly Bomgar)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BeyondTrust Remote Support (formerly Bomgar) Editions & Modules

Edition
Bomgar Connect$49/mo per license
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Adobe Connect
    7.8
    BeyondTrust Remote Support (formerly Bomgar)
    8.8

    Likelihood to Renew

    Adobe Connect
    10.0
    BeyondTrust Remote Support (formerly Bomgar)
    10.0

    Usability

    Adobe Connect
    9.0
    BeyondTrust Remote Support (formerly Bomgar)
    8.2

    Reliability and Availability

    Adobe Connect
    5.5
    BeyondTrust Remote Support (formerly Bomgar)
    8.8

    Performance

    Adobe Connect
    BeyondTrust Remote Support (formerly Bomgar)
    8.4

    Support

    Adobe Connect
    7.0
    BeyondTrust Remote Support (formerly Bomgar)
    7.6

    In-Person Training

    Adobe Connect
    BeyondTrust Remote Support (formerly Bomgar)
    9.1

    Online Training

    Adobe Connect
    7.5
    BeyondTrust Remote Support (formerly Bomgar)
    8.8

    Implementation

    Adobe Connect
    7.9
    BeyondTrust Remote Support (formerly Bomgar)
    9.7

    Scalability

    Adobe Connect
    5.0
    BeyondTrust Remote Support (formerly Bomgar)
    9.1

    Add comparison