What users are saying about

Adobe Connect

281 Ratings

Google Hangouts

271 Ratings

Adobe Connect

281 Ratings
Score 7.5 out of 101

Google Hangouts

271 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

Google Hangouts

It's great for internal communication/meetings for companies that use Google products. It becomes a problem when you need to have an online meeting with people from outside organizations who don't use Google as a business product.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.5
Google Hangouts
High quality audio
Adobe Connect
7.9
Google Hangouts
High quality video
Adobe Connect
7.0
Google Hangouts
Low bandwidth requirements
Adobe Connect
5.4
Google Hangouts
Mobile support
Adobe Connect
5.7
Google Hangouts

Screen Sharing

Adobe Connect
8.8
Google Hangouts
Desktop sharing
Adobe Connect
8.8
Google Hangouts
Whiteboards
Adobe Connect
8.8
Google Hangouts

Online Meetings / Events

Adobe Connect
8.0
Google Hangouts
Calendar integration
Adobe Connect
7.9
Google Hangouts
Meeting initiation
Adobe Connect
7.6
Google Hangouts
Integrates with social media
Adobe Connect
7.0
Google Hangouts
Record meetings / events
Adobe Connect
8.5
Google Hangouts
Slideshows
Adobe Connect
8.9
Google Hangouts

Online Events Collaboration

Adobe Connect
9.1
Google Hangouts
Live chat
Adobe Connect
9.2
Google Hangouts
Audience polling
Adobe Connect
9.7
Google Hangouts
Q&A
Adobe Connect
8.6
Google Hangouts

Online Events Security

Adobe Connect
8.6
Google Hangouts
User authentication
Adobe Connect
8.4
Google Hangouts
Participant roles & permissions
Adobe Connect
8.3
Google Hangouts
Confidential attendee list
Adobe Connect
9.2
Google Hangouts

Cloud PBX

Adobe Connect
Google Hangouts
8.8
Hosted PBX
Adobe Connect
Google Hangouts
9.2
Multi-level Interactive Voice Response (IVR)
Adobe Connect
Google Hangouts
8.5
User templates
Adobe Connect
Google Hangouts
8.3
Call reports
Adobe Connect
Google Hangouts
8.6
Directory of employee names
Adobe Connect
Google Hangouts
9.4

Call Management

Adobe Connect
Google Hangouts
8.4
Answering rules
Adobe Connect
Google Hangouts
7.8
Call recording
Adobe Connect
Google Hangouts
7.9
Call park
Adobe Connect
Google Hangouts
8.8
Call screening
Adobe Connect
Google Hangouts
8.3
Message alerts
Adobe Connect
Google Hangouts
9.0

VoIP system collaboration

Adobe Connect
Google Hangouts
9.0
Video conferencing
Adobe Connect
Google Hangouts
8.9
Audio conferencing
Adobe Connect
Google Hangouts
9.0

Mobile apps

Adobe Connect
Google Hangouts
8.9
Mobile app for iOS
Adobe Connect
Google Hangouts
8.7
Mobile app for Android
Adobe Connect
Google Hangouts
9.1

Pros

  • All of my Adobe presentations look extremely professional. The ability to import files that I've created in other programs allows me to utilize different design tools and bring their best elements with me.
  • Breakout rooms are excellent for taking a large class and separating them into smaller groups where they can collaborate and then come back to the large group experience. This is vital for us in building a virtual learning space that people are actively engaged in.
  • Simple interface for starting cameras and microphones. We've used some other products that needed their own manual for turning on a webcam. This is a simple click and even provides a preview before anything goes live. This is in addition to a splash screen when you enter a meeting that will walk all new users through the process, saving the presenters time.
Zach Wasson profile photo
  • Super easy to set up. Any calendar event automatically becomes a Hangouts meeting.
  • Doesn't need any further steps, you just click on the event on the calendar, and voila, you're in the meeting.
  • So well known and widely used that you don't need to explain how the meeting will take place except saying "let's do it on google hangouts."
No photo available

Cons

  • Our biggest complaint is always the lag in VoIP conferencing. It seems to fluctuate, but we can have as much as 5-7 seconds of delay at times. This can be a quick way to stifle any discussion that might be taking place. This ends up with a lot of people talking over one another.
  • First-time users sometimes have issues getting the program to open. There is an initial download to get the meeting rooms open and if it doesn't happen automatically, we need to instruct users to try and rejoin the meeting. This isn't a difficult step, but it can prove to be annoying when working with 30-50 new users at one time.
Zach Wasson profile photo
  • There are time lapses. Sometimes I have to switch to FaceTime because of the delay losing all other tools that Hangouts provides.
  • Those new to the program have a hard time navigating the features on Google +.
  • Maybe merge all Hangout features onto Gmail.
Awad Awad profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
It has become an integral part of our business. It's used on a daily basis
Zach Wasson profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Connect9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
Google Hangouts9.0
Based on 2 answers
I would give it a higher rating but there are a few features that I would love for Google to introduce into their Hangouts.
No photo available

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Engaging sessions:If you are looking for an engaging session with loads of interactions and use of features. GoToMeeting/Webinar doesn't cut it as it lacks features, ClickMeeting is a great alternative, WebinarGeek can definitely hold up by is limited to the Dutch language for now. Sales meeting with potential client:GoToMeeting is our preferred choice as it is very easy to connect, conduct the presentation, and engage in conversation. The only drawback is that you have to download and install a program, where AdobeConnect is now turning to a cloud based system (was set for release when watching a release webinar).Statistics and Customisation:ClickMeeting is by far the most flexible in terms of providing statistics on users and production of a report on the event. It can also be tailored to be branded with a small fee. Price:WebinarGeeks is the tool that provides best value for money. The testing was a little more cumbersome due to my lack of Dutch; where a colleague had to help me a lot. ClickMeeting would be the second choice for price.
Bjørn Erik Ekstrøm profile photo
Overall Google stacks up well when it comes to the other products. Google Hangouts was selected only because other coworkers suggested it and everyone used it as an effective means to communicate and keep all contact done in a professional setting while keeping personal information private. Hangouts integrates itself very effectively along with other utility apps whereas the others don't.
No photo available

Return on Investment

  • Positive: Creation of Video Catalogue for existing customers.
  • Helps customer retention through nurturing and providing of content that is easily catalogued.
  • Positive: Links for sales & customer service.
  • Rooms and layouts can be styled and cloned easily. This saves time and ensures that content is always available once it has been created. Definitely helps to add to the bottom line through the professionalism.
  • Negative: Use of some PowerPoint presentations and LeadGen webinars.
  • Some presentations fail and partially load for no apparent reason. Has meant that some webinars weren't as fluid as we liked and time lost to figure out the issues.
  • Negative: API with Marketo.
  • The syncing of information between AdobeConnect and Marketo is not entirely reliable. Of 100 leads, about 40 will synced, where the last 60 will have to be manually checked and converted. This means that a CSV file is pulled from Adobe and also from Marketo, where every signup is then cross verified manually. Extremely time consuming.
  • Negative: Can't use KeyNotes.
  • Means that some presentations have to be converted to ensure usage. Animations are lost and other design elements.
Bjørn Erik Ekstrøm profile photo
  • Hangouts has helped the departments converse about ongoing problems and having them addressed instantly. Hangouts has helped the departments bring attention to problems more effectively.
  • A lot of people in the departments don't like to give out their phone number for good reasons in this profession. Hangouts helps those individuals to communicate along with the rest of the colleagues.
  • The app makes work very time efficient with how well it integrates along with other apps rather than juggling back and forth.
No photo available

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Hangouts

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details