What users are saying about

Adobe Connect

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
288 Ratings

Google Hangouts

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
293 Ratings

Adobe Connect

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
288 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Google Hangouts

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
293 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

Google Hangouts

Google Hangouts is well suited for anyone who has a gmail account or google apps for business account. It's so simple I even use it to make regular phone calls.
No photo available

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
Google Hangouts
High quality audio
Adobe Connect
8.1
Google Hangouts
High quality video
Adobe Connect
7.6
Google Hangouts
Low bandwidth requirements
Adobe Connect
5.9
Google Hangouts
Mobile support
Adobe Connect
6.1
Google Hangouts

Screen Sharing

Adobe Connect
8.8
Google Hangouts
Desktop sharing
Adobe Connect
8.8
Google Hangouts
Whiteboards
Adobe Connect
8.7
Google Hangouts

Online Meetings / Events

Adobe Connect
8.3
Google Hangouts
Calendar integration
Adobe Connect
8.2
Google Hangouts
Meeting initiation
Adobe Connect
8.0
Google Hangouts
Integrates with social media
Adobe Connect
7.7
Google Hangouts
Record meetings / events
Adobe Connect
8.8
Google Hangouts
Slideshows
Adobe Connect
8.9
Google Hangouts

Online Events Collaboration

Adobe Connect
8.9
Google Hangouts
Live chat
Adobe Connect
9.0
Google Hangouts
Audience polling
Adobe Connect
9.2
Google Hangouts
Q&A
Adobe Connect
8.5
Google Hangouts

Online Events Security

Adobe Connect
8.6
Google Hangouts
User authentication
Adobe Connect
8.4
Google Hangouts
Participant roles & permissions
Adobe Connect
8.5
Google Hangouts
Confidential attendee list
Adobe Connect
9.0
Google Hangouts

Cloud PBX

Adobe Connect
Google Hangouts
8.6
Hosted PBX
Adobe Connect
Google Hangouts
9.3
Multi-level Interactive Voice Response (IVR)
Adobe Connect
Google Hangouts
7.5
User templates
Adobe Connect
Google Hangouts
8.6
Call reports
Adobe Connect
Google Hangouts
8.4
Directory of employee names
Adobe Connect
Google Hangouts
9.0

Call Management

Adobe Connect
Google Hangouts
8.2
Answering rules
Adobe Connect
Google Hangouts
8.6
Call recording
Adobe Connect
Google Hangouts
7.5
Call park
Adobe Connect
Google Hangouts
7.5
Call screening
Adobe Connect
Google Hangouts
8.5
Message alerts
Adobe Connect
Google Hangouts
8.8

VoIP system collaboration

Adobe Connect
Google Hangouts
9.2
Video conferencing
Adobe Connect
Google Hangouts
9.2
Audio conferencing
Adobe Connect
Google Hangouts
9.2

Mobile apps

Adobe Connect
Google Hangouts
9.1
Mobile app for iOS
Adobe Connect
Google Hangouts
9.1
Mobile app for Android
Adobe Connect
Google Hangouts
9.1

Pros

  • Hands down, the best Virtual Classroom - Connect is unparalleled in its use here. From breakout rooms, to an unlimited selection of audio providers, to multiple presenters and hosts, to tools that you need as a professional facilitator -- Connect is the "grown ups' choice" for virtual classroom. If your use case involves live Virtual Classroom, you should be using Adobe Connect.
  • Product openness and extensibility -- Competing products are "walled gardens": they only let you use the features that the product manager wants you to have. Adobe Connect, because it is built using an open architecture, lets you create your own components that you can easily create and integrate. Whether these are high end simulations that mimic operational equipment, high definition videos you want to play, or applications that provide interactive experiences for your audience, anything you can conceive, you can create and use as part of your Adobe Connect rooms.
  • Ubiquitous performance - Adobe Connect runs everywhere without painful port opening, extension enabling, or other IT issues. Desktop users don't have to do any big client downloads, and mobile support is enabled through free app-store downloads -- allowing folks to lead and participate from wherever they are. As a facilitator, I can prepare my content in my Adobe Connect room, then travel on vacation next week -- without taking a laptop with me -- and deliver my content using a hotel computer across the world. Or, perhaps I am stuck in an airport -- I can lead my entire session from my iPhone or Android tablet. This freedom to lead and participate from anywhere on any device is extraordinary.
  • Easy -- Ease of use is huge. Participants get links they click on -- and immediately enter rooms - no downloads, no muss, no fuss. Hosts build meeting rooms -- which they can use over and over and refine. For those of us who do presentations, webinars, and classes professionally, this is an enormous benefit. We can build rooms that are specific to what we wish to communicate and hone them to be profoundly effective. Moreover, we can template these and build fresh ones using that content, and we can simply re-use our rooms with no further preparation time, over and over again. In contrast -- competing products make you enter your meeting area right before your meeting and prepare your content at that time. This usually means that if you are using a competing product, you end up wasting loads of time and, frankly, you are not building much interactivity and impact into your sessions because you have to do so every time you want to conduct a session.
  • Integration -- There is no product that plays better with others than Adobe Connect. This makes the product so useful and flexible that you might say that Connect is the "swiss army knife" in the space. Connect has a super easy to use interface for people who just want to get in and do something. It also has a fully exposed set of Application Programming Interfaces (API) that let you build whatever you want on top of connect (some organizations have completely built their own context appropriate front end on top of Connect, using the raw Connect functionality underneath to power their application.) This means you can have Connect fully integrated with your enterprise IT infrastructure -- using Single Signon, customization of user experience, and branding -- and if you are technical, you can do this all yourself. These are huge differentiators compared to the flatter products on the market that want you to use the service only in the primary delivery modality their product manager conceived.
  • Many Deployment Options -- You can deploy Connect any way you want. Most people just want a low cost, reliable-enough platform to use. Adobe Connect's multi-tenant hosted service fits there. Others want high levels of integration with their own LMS systems, Salesforce, Marketo, other enterprise systems, reporting systems, etc. Adobe Connect on Premise or Adobe Connect Managed Service deployments fit there. yet other clients require FEDRAMP and HIPAA levels of security. Adobe Connect Managed Service and other Adobe Connect Private Cloud deployment strategies meet those requirements. Try taking the above list to any competing vendor and watch the expression on their face. Most deploy their products only in one way -- take it or leave it. With Adobe Connect, you have the full range of choices available to you.
  • High touch resellers-Unlike most other products in the market, Adobe Connect is sold through resellers. This means that there are real people, located on the same continent as you, who speak your language who can help you select and implement your product. When I used competing, flatter products -- the service side was flatter, too. I bought those competing products on the web, I had to figure everything out myself, and God help me if I actually wanted to talk to a human being to get help. Because Adobe Connect is sold regionally by resellers like GetConnect with long history and deeply experienced people, this means that you get a successful program, not just a product.
No photo available
  • Easy of Use. Setting up a meeting or attending a meeting someone else create is very simple.
  • Integration with other Google products. It very simple to create a hangout from a calendar event or straight from email.
  • Web Interface. No need to install desktop software, Hangouts works directly in the browser and is available on Windows, Mac, and Linux.
No photo available

Cons

  • Slides and images can be pre-loaded and deployed easily, but we have noticed some buffering issues when attempting to show video as a pre-loaded file.
  • Shared Templates offer a great way to set up and save multiple pods and layouts, however, we have encountered some issues when attempting to set up and save Breakout Rooms in a Shared Template.
  • When demonstrating screen-share tutorials for software, some parts of the application do not always render correctly for the viewer. In our experience, this problem typically occurs with more complex, multi-window applications.
Sean McCarty profile photo
  • You have to install a Chrome extension first
  • Not everyone gets audio if they are using a Mac
  • The interface could use improvement, not all the buttons are clear
Jason Sherman profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
We loved the product so much, we have purchased several licenses of our own to host on our own. This offered up the ability to let OUR clients enjoy the benefits of this platform and to continue to offer this service to them. The technology is easy to set up and I wouldn't go any other way.
Michael Smith profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Connect9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
Google Hangouts9.0
Based on 2 answers
I would give it a higher rating but there are a few features that I would love for Google to introduce into their Hangouts.
No photo available

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Adobe Connect, because it is an application with a lower cost and offers the same functionality as Skype for Business, and even its interface seems easier to use and more practical.
Alexander Palma Ibarra profile photo
I like Google Hangouts more than Appear, Skype, and Zoom. While Appear is lighter and easier, it's also more limited. Skype is too slow and clunky, plus I have to install the program. And Zoom is complicated, you have to install a program, and it doesn't always work well with more than 2 participants.
Jason Sherman profile photo

Return on Investment

  • Lots of saving because of switching from in-person meetings to the virtual classroom, so our remote team members don't have to travel.
  • Great tool in our case for marketing campaigns, using it to focus on certain products and inviting opinion leaders to an online presentation.
  • Faster and more efficient training will improve productivity and achievement of scheduled objectives.
Martín Stricker profile photo
  • It has made communication easier
  • More clients have had face to face meetings with me
  • It syncs with all my devices
Jason Sherman profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Hangouts

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details