What users are saying about
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Top Rated
327 Ratings
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Top Rated
448 Ratings

Adobe Connect

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Top Rated
327 Ratings
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Score 7.5 out of 100

Google Hangouts (Classic)

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Top Rated
448 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Adobe Connect

If you're looking for just a basic meeting tool, there are cheaper ones (like Zoom) that will do the trick just fine. Where Adobe Connect shines is when you're looking for a virtual training tool, because of its more robust feature set and the fact that you can set up room layouts ahead of time and reuse them and because of the available add-ons, which can help make learning more engaging. (In fact, on that engagement front, I believe you can also present learners with interactive quizzes, etc., if you create them in another Adobe tool, like Presenter or Captivate.)
Laura Gillenwater | TrustRadius Reviewer

Google Hangouts (Classic)

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
7.6
Google Hangouts (Classic)
High quality audio
Adobe Connect
8.0
Google Hangouts (Classic)
High quality video
Adobe Connect
7.8
Google Hangouts (Classic)
Low bandwidth requirements
Adobe Connect
7.1
Google Hangouts (Classic)
Mobile support
Adobe Connect
7.4
Google Hangouts (Classic)

Screen Sharing

Adobe Connect
8.7
Google Hangouts (Classic)
Desktop sharing
Adobe Connect
8.6
Google Hangouts (Classic)
Whiteboards
Adobe Connect
8.8
Google Hangouts (Classic)

Online Meetings / Events

Adobe Connect
7.8
Google Hangouts (Classic)
Calendar integration
Adobe Connect
7.9
Google Hangouts (Classic)
Meeting initiation
Adobe Connect
8.1
Google Hangouts (Classic)
Integrates with social media
Adobe Connect
6.0
Google Hangouts (Classic)
Record meetings / events
Adobe Connect
8.3
Google Hangouts (Classic)
Slideshows
Adobe Connect
8.9
Google Hangouts (Classic)

Online Events Collaboration

Adobe Connect
8.9
Google Hangouts (Classic)
Live chat
Adobe Connect
9.0
Google Hangouts (Classic)
Audience polling
Adobe Connect
8.9
Google Hangouts (Classic)
Q&A
Adobe Connect
9.0
Google Hangouts (Classic)

Online Events Security

Adobe Connect
8.4
Google Hangouts (Classic)
User authentication
Adobe Connect
8.4
Google Hangouts (Classic)
Participant roles & permissions
Adobe Connect
8.6
Google Hangouts (Classic)
Confidential attendee list
Adobe Connect
8.1
Google Hangouts (Classic)

Cloud PBX

Adobe Connect
Google Hangouts (Classic)
7.8
Hosted PBX
Adobe Connect
Google Hangouts (Classic)
7.3
Multi-level Interactive Voice Response (IVR)
Adobe Connect
Google Hangouts (Classic)
8.4
User templates
Adobe Connect
Google Hangouts (Classic)
7.6
Call reports
Adobe Connect
Google Hangouts (Classic)
7.4
Directory of employee names
Adobe Connect
Google Hangouts (Classic)
8.3

Call Management

Adobe Connect
Google Hangouts (Classic)
7.7
Answering rules
Adobe Connect
Google Hangouts (Classic)
7.7
Call recording
Adobe Connect
Google Hangouts (Classic)
7.9
Call park
Adobe Connect
Google Hangouts (Classic)
6.8
Call screening
Adobe Connect
Google Hangouts (Classic)
8.1
Message alerts
Adobe Connect
Google Hangouts (Classic)
8.0

VoIP system collaboration

Adobe Connect
Google Hangouts (Classic)
8.9
Video conferencing
Adobe Connect
Google Hangouts (Classic)
9.0
Audio conferencing
Adobe Connect
Google Hangouts (Classic)
8.8
Video screen sharing
Adobe Connect
Google Hangouts (Classic)
8.6
Instant messaging
Adobe Connect
Google Hangouts (Classic)
9.2

Mobile apps

Adobe Connect
Google Hangouts (Classic)
9.2
Mobile app for iOS
Adobe Connect
Google Hangouts (Classic)
9.2
Mobile app for Android
Adobe Connect
Google Hangouts (Classic)
9.2

Pros

Adobe Connect

  • The ability to customize your screen layouts. making each classroom unique.
  • Bandwidth and connectivity. Many other webinar platforms have limitations of how many users can attend with cameras. Adobe has no limit on how many users can join a meeting and stream live an HD quality camera. This feature makes the platform a true virtual classroom.
  • Low cost. The pricing for a license is surprisingly affordable. Adobe has demonstrated great customer support as well. they offer other services - like having a tech expert available to assist with new users having any type of issues.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
Anonymous | TrustRadius Reviewer

Cons

Adobe Connect

  • For some add-ins the functionality was limited - had problem with the PowerPoint slideshow feature. It did not always display properly as you progressed in slides.
  • Some of the features were not compatible with phones. For example, Some participants were using phones to participate in class and the features were not compatible. There was no way to test the feature compatibility with different platforms. You create something beautiful for your trainees and you are unable to use.
  • The price points were not very flexible. I had limited needs and I was paying a higher price tag than I should for what I needed. They should be more flexible with pricing based on features needed.
  • Downloading recordings was a HUGE pain in the neck. Most of the training conducted lasted 3 hours or more. I felt like I was being punished to have to play back the entire presentation to download the recording.
Doreen Giles | TrustRadius Reviewer

Google Hangouts (Classic)

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Connect

Adobe Connect 10.0
Based on 27 answers
The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Usability

Adobe Connect

Adobe Connect 9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 9.0
Based on 5 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker | TrustRadius Reviewer

Support Rating

Adobe Connect

Adobe Connect 7.0
Based on 4 answers
No isues and any issues seems to get resolved.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.8
Based on 35 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Online Training

Adobe Connect

Adobe Connect 7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Connect

Adobe Connect 7.9
Based on 8 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Connect

I prefer Adobe Connect's slide sharing and recording/playback features to either Zoom or GoToMeeting(GTM). GTM is good for meetings where the majority of the group is onsite and needs to conference in only a few remote participants, and Zoom is great for video chats. It's really a case of knowing your products and audience, and Adobe Connect has worked great for the majority of our team's needs.
Shannon Davis | TrustRadius Reviewer

Google Hangouts (Classic)

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Connect

  • On a positive note, I believe this has increased the scores of agents in a way that is influential and it shows. Getting immediate answers for problems plaguing our agents is first and foremost in making sure that we are not only addressing the vendors needs, but the customer's as well. We have used other platforms in the past. This has a far better impact on our overall numbers, I believe, as well as employee success and confidence.
  • Negative impacts by employees and affecting overall numbers in the company may be attributed to the lag or "boot" when agents are removed from the room without warning. This can cause confidence of agents to plummet and leave them without any support.
Shauna Stermer | TrustRadius Reviewer

Google Hangouts (Classic)

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar | TrustRadius Reviewer

Pricing Details

Adobe Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Connect
7.8
Google Hangouts (Classic)
8.3

Likelihood to Renew

Adobe Connect
10.0
Google Hangouts (Classic)

Usability

Adobe Connect
9.0
Google Hangouts (Classic)
9.0

Reliability and Availability

Adobe Connect
5.5
Google Hangouts (Classic)

Support Rating

Adobe Connect
7.0
Google Hangouts (Classic)
7.8

Online Training

Adobe Connect
7.5
Google Hangouts (Classic)

Implementation Rating

Adobe Connect
7.9
Google Hangouts (Classic)

Scalability

Adobe Connect
5.0
Google Hangouts (Classic)

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