Likelihood to Recommend ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
Read full review QuickBooks Premier is not well suited to manufacturing industries, as it cannot handle the complicated inventory requirements of raw materials, work in process, and finished goods. Retailers and Wholesalers can use QuickBooks Premier as long as they have an add-on inventory tracking program or Point of Sale system that integrates with QuickBooks. Likewise, restaurants would need specialized restaurant software that integrates with QuickBooks Premier. Non-profits can use QuickBooks Premier non-profit edition, but if they use fund accounting, it will require some complicated work-arounds. QuickBooks Premier is well-suited to most construction trades, personal and professional services providers, small retailers, and rental property owners.
Read full review Pros It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan. I love that I can balance the payroll and send it knowing it is 100% correct. I can process payroll as late as 6pm and have it back the next day. I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with. Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with. Read full review The program is easy to learn and use. We can train our clients' personnel how to use the program with out difficulty. It is easy for clients to generate bills and manage accounts receivable. It is easy to manage accounts payable and allows clients to pay their bills electronically. Transactions can be imported electronically for credit card and banking transactions. It is easy to reconcile bank and credit card accounts. We can import data generated by QuickBooks into our tax and accounting software. Read full review Cons The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits. When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct. Read full review I would like to be able to choose how i want to view accounts receivable aging. I would like some flexibility to sort and choose how to present the data. For a seasoned accountant, I would like to see some of the restrictive controls that are in place for novices to be able to be relaxed so that I can easily make some entries and adjust some balances that ordinarily a regular user would not be able to do. I would like to see an easy way to clear old outstanding checks that need to be reversed without affecting prior balances/history. Read full review Likelihood to Renew I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Read full review Because we have been extremely happy with the product and our organization tends to be creatures of habit. We rarely leave a product that works this well for the latest and greatest. Typically we follow the "if it's not broken, don't fix it rule". While QB does make changes we typically just roll with it. If we do find something we don't like we work through it until we fully understand its functionality.
Read full review Usability Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Read full review QuickBooks is an amazing tool that provides all of the necessary features needed to run the finances of a company. I would like for QuickBooks to provide better resources for training. There are many features that go unused because of lack of knowledge.
Procore offers chatting and calls on their platform and they make it easy and accessible to get answers and solutions.
Read full review Reliability and Availability This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!
Read full review Performance It takes forever to load.
Read full review Support Rating This is an awesome product and the support team is very knowledgeable. The product is mature, so there are not a lot of bugs and the support team really solves problems quickly. Usually it is a user error issue, but the support desk helps me out. I love the fact that it is US based support.
Read full review Implementation Rating It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
Read full review Alternatives Considered ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
Read full review QuickBooks Premier handles most of my business functions efficiently in one package. It is not my "everything." I use Replicon for time rather than QuickBooks. I don't want my WIP data interfering with my accounting. I use PaySimple for it's web interface and back office processing. I don't have security issues since I don't have any credit card data in my possession. With today's identity theft environment, I have to protect myself as much as I can. Not having credit card data in my accounting software lets me sleep much better at night. Quicken will do basic accounting but does not have all the double entry accounting systems contained in QuickBooks. QuickBooks Online does much of the basic business functions but I don't like the pricing structure. As a professional accountant, that is very important to me. Bill.com provided a good service but the ability of QuickBooks to add bills and receipts to transactions makes it redundant.
Read full review Scalability They're getting better. Still room for improvement.
Read full review Return on Investment Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button. Read full review Since our financials are kept very up to date, it helps us compare our financial results to prior years and it is used for our internal goal setting. Due to the accountant copy function, we are able to provide better service since our clients are not waiting on us to fix historical data. They can continue their operations uninterrupted. The import feature certainly speeds up the process of accounting for our payroll. As previously mentioned, it takes about a minute to do our entries for payroll and check them. Read full review ScreenShots