ADP Streamline Payroll vs. Heartland Payroll+

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Streamline Payroll
Score 6.4 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Streamline is a payroll and benefits administration offering specifically for companies with multi-national / global employees.N/A
Heartland Payroll+
Score 3.3 out of 10
N/A
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.N/A
Pricing
ADP Streamline PayrollHeartland Payroll+
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP Streamline PayrollHeartland Payroll+
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ADP Streamline PayrollHeartland Payroll+
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Streamline Payroll
8.6
11 Ratings
5% above category average
Heartland Payroll+
5.7
9 Ratings
36% below category average
Pay calculation9.211 Ratings1.25 Ratings
Support for external payroll vendors8.76 Ratings10.01 Ratings
Off-cycle/On-Demand payment9.03 Ratings1.23 Ratings
Benefit plan administration8.37 Ratings9.72 Ratings
Direct deposit files9.010 Ratings1.37 Ratings
Salary revision and increment management8.011 Ratings9.35 Ratings
Reimbursement management7.87 Ratings7.01 Ratings
Best Alternatives
ADP Streamline PayrollHeartland Payroll+
Small Businesses
Dayforce Powerpay
Dayforce Powerpay
Score 9.2 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Streamline PayrollHeartland Payroll+
Likelihood to Recommend
8.8
(15 ratings)
1.1
(9 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.3
(6 ratings)
1.0
(4 ratings)
Implementation Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
ADP Streamline PayrollHeartland Payroll+
Likelihood to Recommend
ADP
For any business looking for a solid and reliable payroll system [ADP Streamline Payroll] is perfect. It is a little expensive but you certainly get what you pay for. It is easy to implement for your business and to get your employees set up. Gathers all of the needed tax documents and payroll stubs easily and makes them accessible.
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Global Payments
We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
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Pros
ADP
  • They actually make the payments to the tax agencies for you, you don't have to manually do that yourself.
  • It does all the calculations of how much to withhold and pay for taxes for everyone.
  • It has certain reports and saves the employee tax information for everyone within the platform.
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Global Payments
  • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
  • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
  • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
  • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
  • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
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Cons
ADP
  • Happens rarely, but sometimes Customer Service has to look up an answer. I would prefer they simply upgrade my call to someone who knows the answer.
  • If you are going through a huge company change, let them know ahead of time so you can get a timeline of when changes should and can be done. Implementation of a new company takes considerable time.
  • Offer more LIVE webinars to get more interaction. Listening to webinars, not so exciting and you can't ask questions while you are listening.
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Global Payments
  • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
  • Response for assistance is usually a lot slower when our dedicated specialist is not available.
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Likelihood to Renew
ADP
Without knowing what the competitors offer I can only give a limited opinion.
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Global Payments
No answers on this topic
Usability
ADP
So far, ADP Streamline Payroll has provided me accurate computation of my compensation. And never had any problems with it.
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Global Payments
No answers on this topic
Support Rating
ADP
I give this a 9 rating because the customer support is great. I have had issues that needed to be solved very quickly and they are always so eager to help. They can give you a solution to your problem and if they try everything and still can't, they will connect you with someone that can or will.
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Global Payments
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
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Implementation Rating
ADP
No answers on this topic
Global Payments
The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
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Alternatives Considered
ADP
ADP Streamline Payroll has a great stack for employers looking to provide all of the basic payroll benefits to employees. I think ADP excels with its UX/UI, which is typically a problem for this industry. It's fairly easy to set up and use, compared to other systems. Try it out!
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Global Payments
I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
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Return on Investment
ADP
  • ADP Streamline was just a function to us so I can't really say it had a positive or negative effect on our business objectives. We went with Streamline because we already were with ADP. We didn't really shop.
  • Because of the great rep we had we were able to get a more positive response from our German staff to their pay. Before I came on board there were a lot of payroll errors which had an effect on staff morale. With help from the rep we were able to improve our accuracy and pay people correctly.
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Global Payments
  • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
  • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
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ScreenShots

ADP Streamline Payroll Screenshots

Screenshot of StreamlOnline Performance ManagementScreenshot of Consolidated ReportingScreenshot of StreamOnline Data Hub