ADP Streamline Payroll vs. SurePayroll

For any business looking for a solid and reliable payroll system [ADP Streamline Payroll] is perfect. It is a little expensive but you certainly get what you pay for. It is easy to implement for your business and to get your employees set up. Gathers all of the needed tax documents and payroll stubs easily and makes them accessible.

Incentivized

We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.

Incentivized

• They actually make the payments to the tax agencies for you, you don't have to manually do that yourself.
• It does all the calculations of how much to withhold and pay for taxes for everyone.
• It has certain reports and saves the employee tax information for everyone within the platform.

Incentivized

• Super easy interface - honestly running payroll couldn't be easier on their site.
• Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
• Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.

Incentivized

• Happens rarely, but sometimes Customer Service has to look up an answer. I would prefer they simply upgrade my call to someone who knows the answer.
• If you are going through a huge company change, let them know ahead of time so you can get a timeline of when changes should and can be done. Implementation of a new company takes considerable time.
• Offer more LIVE webinars to get more interaction. Listening to webinars, not so exciting and you can't ask questions while you are listening.

Incentivized

• My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
• Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
• I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.

Incentivized

Without knowing what the competitors offer I can only give a limited opinion.

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Very likely, easy to use, support system in place.

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So far, ADP Streamline Payroll has provided me accurate computation of my compensation. And never had any problems with it.

Incentivized

It's a poor user interface. It feels like the interface is twenty years old. If you make a mistake with payroll in their terrible UI, and try to correct it 15 seconds later, they want to charge you $39 to correct your mistake. Overall, a very poor experience in terms of user interface.

I give this a 9 rating because the customer support is great. I have had issues that needed to be solved very quickly and they are always so eager to help. They can give you a solution to your problem and if they try everything and still can't, they will connect you with someone that can or will.

Incentivized

SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.

Incentivized

They were awesome. They knew the system very well and could help me very much.

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No, I can't think of any.

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ADP Streamline Payroll has a great stack for employers looking to provide all of the basic payroll benefits to employees. I think ADP excels with its UX/UI, which is typically a problem for this industry. It's fairly easy to set up and use, compared to other systems. Try it out!

Incentivized

SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.

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In retrospect, I wouldn't change anything.

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We were able to calculate different hourly numbers when we completed Certified Payroll for professional services.

Incentivized

• ADP Streamline was just a function to us so I can't really say it had a positive or negative effect on our business objectives. We went with Streamline because we already were with ADP. We didn't really shop.
• Because of the great rep we had we were able to get a more positive response from our German staff to their pay. Before I came on board there were a lot of payroll errors which had an effect on staff morale. With help from the rep we were able to improve our accuracy and pay people correctly.

Incentivized

• SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
• On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.

Incentivized