What users are saying about

ADP Workforce Now

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484 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
3 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

BenefitMall PayFocus

If you are new to payroll processing, start here. It is easy to use and you will be able to use it without a problem.
Melissa Rivera profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
BenefitMall PayFocus
Employee demographic data
ADP Workforce Now
8.2
BenefitMall PayFocus
Employment history
ADP Workforce Now
8.2
BenefitMall PayFocus
Job profiles and administration
ADP Workforce Now
7.7
BenefitMall PayFocus
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
BenefitMall PayFocus
Organizational charting
ADP Workforce Now
6.6
BenefitMall PayFocus
Organization and location management
ADP Workforce Now
7.5
BenefitMall PayFocus
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
BenefitMall PayFocus

Payroll Management

ADP Workforce Now
8.1
BenefitMall PayFocus
Pay calculation
ADP Workforce Now
8.7
BenefitMall PayFocus
Support for external payroll vendors
ADP Workforce Now
7.5
BenefitMall PayFocus
Benefit plan administration
ADP Workforce Now
8.0
BenefitMall PayFocus
Direct deposit files
ADP Workforce Now
8.6
BenefitMall PayFocus
Salary revision and increment management
ADP Workforce Now
7.9
BenefitMall PayFocus
Reimbursement management
ADP Workforce Now
8.0
BenefitMall PayFocus

Leave and Attendance Management

ADP Workforce Now
8.2
BenefitMall PayFocus
Approval workflow
ADP Workforce Now
8.1
BenefitMall PayFocus
Balance details
ADP Workforce Now
8.1
BenefitMall PayFocus
Annual carry-forward and encashment
ADP Workforce Now
8.2
BenefitMall PayFocus

Employee Self Service

ADP Workforce Now
8.2
BenefitMall PayFocus
View and generate pay and benefit information
ADP Workforce Now
8.7
BenefitMall PayFocus
Update personal information
ADP Workforce Now
8.7
BenefitMall PayFocus
View company policy documentation
ADP Workforce Now
8.6
BenefitMall PayFocus
Employee recognition
ADP Workforce Now
7.6
BenefitMall PayFocus
View job history
ADP Workforce Now
7.6
BenefitMall PayFocus

Asset Management

ADP Workforce Now
6.0
BenefitMall PayFocus
Tracking of all physical assets
ADP Workforce Now
6.0
BenefitMall PayFocus

HR Reporting

ADP Workforce Now
7.2
BenefitMall PayFocus
Report builder
ADP Workforce Now
7.2
BenefitMall PayFocus
Pre-built reports
ADP Workforce Now
7.1
BenefitMall PayFocus
Ability to combine HR data with external data
ADP Workforce Now
7.2
BenefitMall PayFocus

Onboarding

ADP Workforce Now
5.5
BenefitMall PayFocus
New hire portal
ADP Workforce Now
6.1
BenefitMall PayFocus
Manager tracking tools
ADP Workforce Now
4.8
BenefitMall PayFocus

Performance and Goals

ADP Workforce Now
7.7
BenefitMall PayFocus
Corporate goal setting
ADP Workforce Now
7.6
BenefitMall PayFocus
Individual goal setting
ADP Workforce Now
7.8
BenefitMall PayFocus
Line-of sight-visibility
ADP Workforce Now
7.6
BenefitMall PayFocus
Performance tracking
ADP Workforce Now
7.9
BenefitMall PayFocus

Performance Management

ADP Workforce Now
7.4
BenefitMall PayFocus
Performance plans
ADP Workforce Now
7.6
BenefitMall PayFocus
Performance improvement plans
ADP Workforce Now
7.4
BenefitMall PayFocus
Review status tracking
ADP Workforce Now
7.6
BenefitMall PayFocus
Review reminders
ADP Workforce Now
7.3
BenefitMall PayFocus
Multiple review frequency
ADP Workforce Now
7.2
BenefitMall PayFocus

Succession Planning

ADP Workforce Now
6.0
BenefitMall PayFocus
Create succession plans/pools
ADP Workforce Now
5.8
BenefitMall PayFocus
Candidate ranking
ADP Workforce Now
5.7
BenefitMall PayFocus
Candidate search
ADP Workforce Now
6.3
BenefitMall PayFocus
Candidate development
ADP Workforce Now
6.2
BenefitMall PayFocus

Recruiting / ATS

ADP Workforce Now
6.8
BenefitMall PayFocus
Job Requisition Management
ADP Workforce Now
8.1
BenefitMall PayFocus
Company Website Posting
ADP Workforce Now
7.8
BenefitMall PayFocus
Publish to Social Media
ADP Workforce Now
7.7
BenefitMall PayFocus
Job Search Site Posting
ADP Workforce Now
6.9
BenefitMall PayFocus
Duplicate Candidate Prevention
ADP Workforce Now
2.3
BenefitMall PayFocus
Applicant Tracking
ADP Workforce Now
7.4
BenefitMall PayFocus
Notifications and Alerts
ADP Workforce Now
7.7
BenefitMall PayFocus

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Easy to use
  • Making adjustments is a breeze
  • Allows custom adjustments
Felipe B. Fulgencio profile photo

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • Nomenclature of some items is confusing.
Felipe B. Fulgencio profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
There was no place for me to track and store employees information. No HR back up. I had to email all the names and hours to my rep and hope I didn't forget anyone.
Melissa Rivera profile photo

Return on Investment

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo
  • Great ROI. Allows me to save significant time.
Felipe B. Fulgencio profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

BenefitMall PayFocus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details