What users are saying about
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504 Ratings

ADP Workforce Now

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504 Ratings
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Score 7.2 out of 101
3 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

BenefitMall PayFocus

If you are new to payroll processing, start here. It is easy to use and you will be able to use it without a problem.
Melissa Rivera profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
BenefitMall PayFocus
Employee demographic data
ADP Workforce Now
8.2
BenefitMall PayFocus
Employment history
ADP Workforce Now
8.3
BenefitMall PayFocus
Job profiles and administration
ADP Workforce Now
7.9
BenefitMall PayFocus
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
BenefitMall PayFocus
Organizational charting
ADP Workforce Now
6.8
BenefitMall PayFocus
Organization and location management
ADP Workforce Now
7.7
BenefitMall PayFocus
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.4
BenefitMall PayFocus

Payroll Management

ADP Workforce Now
8.3
BenefitMall PayFocus
Pay calculation
ADP Workforce Now
8.9
BenefitMall PayFocus
Support for external payroll vendors
ADP Workforce Now
7.7
BenefitMall PayFocus
Benefit plan administration
ADP Workforce Now
8.3
BenefitMall PayFocus
Direct deposit files
ADP Workforce Now
8.8
BenefitMall PayFocus
Salary revision and increment management
ADP Workforce Now
8.0
BenefitMall PayFocus
Reimbursement management
ADP Workforce Now
8.3
BenefitMall PayFocus

Leave and Attendance Management

ADP Workforce Now
8.5
BenefitMall PayFocus
Approval workflow
ADP Workforce Now
8.3
BenefitMall PayFocus
Balance details
ADP Workforce Now
8.6
BenefitMall PayFocus
Annual carry-forward and encashment
ADP Workforce Now
8.6
BenefitMall PayFocus

Employee Self Service

ADP Workforce Now
8.3
BenefitMall PayFocus
View and generate pay and benefit information
ADP Workforce Now
8.8
BenefitMall PayFocus
Update personal information
ADP Workforce Now
8.8
BenefitMall PayFocus
View company policy documentation
ADP Workforce Now
8.7
BenefitMall PayFocus
Employee recognition
ADP Workforce Now
7.7
BenefitMall PayFocus
View job history
ADP Workforce Now
7.7
BenefitMall PayFocus

Asset Management

ADP Workforce Now
6.0
BenefitMall PayFocus
Tracking of all physical assets
ADP Workforce Now
6.0
BenefitMall PayFocus

HR Reporting

ADP Workforce Now
7.2
BenefitMall PayFocus
Report builder
ADP Workforce Now
7.3
BenefitMall PayFocus
Pre-built reports
ADP Workforce Now
7.3
BenefitMall PayFocus
Ability to combine HR data with external data
ADP Workforce Now
7.1
BenefitMall PayFocus

Onboarding

ADP Workforce Now
5.5
BenefitMall PayFocus
New hire portal
ADP Workforce Now
6.1
BenefitMall PayFocus
Manager tracking tools
ADP Workforce Now
4.8
BenefitMall PayFocus

Performance and Goals

ADP Workforce Now
7.7
BenefitMall PayFocus
Corporate goal setting
ADP Workforce Now
7.5
BenefitMall PayFocus
Individual goal setting
ADP Workforce Now
7.9
BenefitMall PayFocus
Line-of sight-visibility
ADP Workforce Now
7.4
BenefitMall PayFocus
Performance tracking
ADP Workforce Now
7.9
BenefitMall PayFocus

Performance Management

ADP Workforce Now
7.0
BenefitMall PayFocus
Performance plans
ADP Workforce Now
7.2
BenefitMall PayFocus
Performance improvement plans
ADP Workforce Now
7.1
BenefitMall PayFocus
Review status tracking
ADP Workforce Now
7.1
BenefitMall PayFocus
Review reminders
ADP Workforce Now
6.9
BenefitMall PayFocus
Multiple review frequency
ADP Workforce Now
6.7
BenefitMall PayFocus

Succession Planning

ADP Workforce Now
6.0
BenefitMall PayFocus
Create succession plans/pools
ADP Workforce Now
5.8
BenefitMall PayFocus
Candidate ranking
ADP Workforce Now
5.8
BenefitMall PayFocus
Candidate search
ADP Workforce Now
6.3
BenefitMall PayFocus
Candidate development
ADP Workforce Now
6.2
BenefitMall PayFocus

Recruiting / ATS

ADP Workforce Now
6.9
BenefitMall PayFocus
Job Requisition Management
ADP Workforce Now
8.0
BenefitMall PayFocus
Company Website Posting
ADP Workforce Now
8.0
BenefitMall PayFocus
Publish to Social Media
ADP Workforce Now
7.8
BenefitMall PayFocus
Job Search Site Posting
ADP Workforce Now
6.9
BenefitMall PayFocus
Duplicate Candidate Prevention
ADP Workforce Now
2.3
BenefitMall PayFocus
Applicant Tracking
ADP Workforce Now
7.4
BenefitMall PayFocus
Notifications and Alerts
ADP Workforce Now
7.8
BenefitMall PayFocus

Pros

ADP Workforce Now

  • ADP Workforce Now is well ahead of their competitors in the payroll department. It is possible to track for job costing, and they are accurate. In the 15 years I have used ADP we have never seen a payroll error on their end.
  • ADP Workforce Now does a great job of timekeeping, and offers many options making it very flexible for meeting the needs of any type of company.
  • The most important strength ADP Workforce Now offers is the payroll related tax reporting and payment of payroll related taxes. There has never been a time we have had to worry about a report not being filed, or the funds not being submitted in a timely manner. If there has ever been a question, ADP has promptly taken care of the response and provided accurate documentation to all parties involved.
Stewart Melanie profile photo

BenefitMall PayFocus

  • Easy to use
  • Making adjustments is a breeze
  • Allows custom adjustments
Felipe B. Fulgencio profile photo

Cons

ADP Workforce Now

  • There are often long waits for a customer service representative.
  • We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
  • When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.
Dixon Pettengill profile photo

BenefitMall PayFocus

  • Nomenclature of some items is confusing.
Felipe B. Fulgencio profile photo

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.7
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now

ADP Workforce Now 8.3
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Support

ADP Workforce Now

ADP Workforce Now 7.8
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now

It's better in every way, I would never go back
Dixon Pettengill profile photo

BenefitMall PayFocus

There was no place for me to track and store employees information. No HR back up. I had to email all the names and hours to my rep and hope I didn't forget anyone.
Melissa Rivera profile photo

Return on Investment

ADP Workforce Now

  • It's given me a lot more time for other things. Payroll takes significantly less time than it used to, managing requisitions is a smooth process so hiring is more transparent and takes less time, and employees are able to view their own information and make changes. In general, I have gotten several hours back a week just from using ADP, which allows me to focus on our strategic goals.
Tara Kelly profile photo

BenefitMall PayFocus

  • Great ROI. Allows me to save significant time.
Felipe B. Fulgencio profile photo

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

BenefitMall PayFocus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison