ADP Workforce Now
October 14, 2025

ADP Workforce Now

Helen Baughn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

In our organization, ADP Workforce Now serves as the central HRIS platform, supporting multiple areas of human resources and payroll. We use it for core HR functions including employee data management, payroll processing and time/attendance tracking. One of my favorite features of the platform is the Field Grabber functionality. It allows us to capture and pull custom data fields that go beyond the standard reports, giving us flexibility and precision in our reporting. My second favorite aspect is the Data Analytics capability—the ability to generate graphs and charts, apply filters, and visualize information in a clear and actionable way is extremely valuable.

Pros

  • Data Analytics
  • Field Grabber
  • Customer Service (Ricard Franco is AWESOME)
  • Onboarding
  • Earning and Deduction Codes (easy to set up and use)

Cons

  • Customized pre-process payroll reports (Limited on pre-process payroll reports)
  • Labor Allocation (Allocations make payroll reporting very hard to review and find any errors )
  • Recruiting (ATS is very basic)
  • Geofencing (should be able to change shape rather than a circle)
  • Pay Classes (should be able to change at Practitioner level rather than reach out to support)
  • Cookies and Cache have to be cleared on a regular basis
  • Only able to see employee documents/acknowledgements one at a time in the employee file
  • Timecards can only be managed/viewed by 1 person
  • Timeoff emails do not have a link
  • Cost per payroll - not just monthly fee so cost with off cycle payrolls
  • Separate I9 step not needed - during onboarding - 2nd Everify step
  • ADP Workforce Now does not pull in allowances for Houly employees into payroll ONLY Salaried employees
  • Self-service tools for pay, benefits, and time-off requests improve employee satisfaction and reduce HR inquiries.
  • Built-in compliance features help us avoid costly fines and ensure we stay aligned with changing regulation (quarterly reporting)
I would rate the product’s scalability as a 5 out of 10. In our organization, ADP Workforce Now is primarily used by the HR department, with the exception of time and attendance, which all departments access. Because its use is not widespread across other functions or departments, we don’t fully leverage its cross-departmental scalability potential.
The set up was pretty easy once we had a person from Payroll Integrations assist
We are seriously considering moving to Paylocity due to challenges with labor allocations in ADP Workforce Now. Currently, it’s difficult to preview payroll reports when labor allocations are applied. The system breaks down the payroll register by employee and allocation, but it doesn’t consolidate the data in a way that allows us to easily review and verify payroll prior to processing.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

The ongoing support we receive from our ADP representative, [...], has been excellent. However, the initial implementation was very problematic, and even three years later we are still working to correct errors that originated during that process.
ADP Workforce Now Payroll is very user-friendly and easy to navigate. The customer service team is excellent, and even if our account representative isn’t available, we’re usually able to connect with someone who can quickly help resolve any issues.

ADP Workforce Now Feature Ratings

7.1
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
5
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
8.7
Approval workflow
6
Balance details
10
Annual carry-forward and encashment
10
8.3
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
5
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
6.5
Job Requisition Management
4
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
5
Applicant Tracking
5
Notifications and Alerts
5

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