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If only we weren't nickel and dimed for everything from ADP - make it an all inclusive product like other vendors so.
October 31, 2021

If only we weren't nickel and dimed for everything from ADP - make it an all inclusive product like other vendors so.

Nancy Carey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Payroll used by Finance department, Time & Attendance by most of organization. Billing practices (by person) make it unpractical to add features or the HR module. Becoming more problematic not having HR and PR using the same software but ADP way to costly to add when other vendors include at a much lower price.
  • Reporting features
  • Dashboard
  • Ease of use and user intuitiveness
  • Ability to turn on and off FICA exemption with same file #, other vendors can do it why not ADP?????, big problem with colleges!
  • Run report with W2 data in excel form at for analysis
  • time and attendance modifications can be difficult
  • Time and attendance has positive impact
  • After creating our own mechanism to upload payroll into our GL, positive impact
If we could afford the HR side, would be be a higher rating, Payroll and Time and Attendance are only pieces of the complete package.
Many hours to perfect the integration from ADP to Ellucian.
Never completely successful integrating from Ellucian to Banner.
Not successful integrating ADP to Sync Stream, but use custom reporting to "make it work".
We haven't in some time but do plan to enter an RFP process in the near future.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

No

The inability to turn FICA tax exemption on/off for students is a big issue for me. I also don't like that we don't utilize HR because of cost - it is becoming more and more difficult not sharing a database with HR.
ADP has been spending significant time and resources with updates and improvements that are good but too often when they are rolled out, many problems surface with things not running properly for practitioners and employees at the start which is frustrating.

ADP Workforce Now Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.3
Pay calculation
9
Support for external payroll vendors
5
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
6.7
Approval workflow
7
Balance details
6
Annual carry-forward and encashment
7
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

Using ADP Workforce Now

600 - Payroll is used within Finance and limited IT department. Remainder are time and attendance users.
N/A
  • Time tracking
  • paycheck calculation
  • tax preparation
  • PTO accruals
  • uploading data into GL for financial forecasting and budgeting
  • better integration with external software
We need to find a cost efficient solution that will provide both HR and Payroll access

Evaluating ADP Workforce Now and Competitors

Yes - ADP upgraded us from previous product to this, we didn't choose to replace.
  • Product Usability
As mentioned before ADP upgraded us
Would complete a RFP process with different vendors

ADP Workforce Now Implementation

long time ago
  • Implemented in-house
Not sure - N/A
  • it was lengthy and had many hiccups but was years ago

ADP Workforce Now Training

  • Online training
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.

ADP Workforce Now Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't think so
My account manager Eugene Cahill always goes above and beyond to ensure everything is working properly. Recently he stayed with me long after closing time to work through a complex setup for shift differentials. It was much appreciated.

Using ADP Workforce Now

most of the time the features are user intuitive
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Report writing
  • Updates to database
  • Accruals and PTO balances
  • Inability to change tax exemptions with same file #
Yes - Good