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ADP Workforce Now is GREAT!
June 27, 2023

ADP Workforce Now is GREAT!

Ann Eaton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

I use ADP Workforce Now on a daily basis maintaining employee personal and employment data, tax changes, and banking information. Cost centers, report to managers, etc. We import time and attendance into ADP Workforce Now and process payroll.

I have worked with many payroll processing systems; however, I prefer ADP Workforce Now. I love the reporting and checks in balance features via employee insight. When I submit the payrolls, I am confident that ADP has given me all the tools to ensure accuracy.
  • Easy to Navigate
  • Reporting Features
  • Employee Insight Features
  • Customer Support other than the Bridge.
  • Offer some of the niceties in a package, not everything should be ala carte, pay for each feature individually.
  • Print the 2nd line of the address on the remittance advise.
  • Do not make so many facelifts that are totally unnecessary and do not add value. We are forced to learn how to navigate on a busy payroll processing day.
  • ADP Workforce Now handles all of our tax filing which frees up our time to do other things. They keep us compliant communicating updates on a timely basis.
  • Calculates payrolls accurately. Our management and employees have built a level of confidence due to the ease of pulling statements, year end documents etc.
  • A really nice feature is the follow up email what a change has been made to banking information. There were a couple of times the employee did not make changes to their account information. This kept their funds from getting routed into the wrong hands.
Not familiar with most of these software alternatives. The ones we have communicate well.
  • Benefits
Was not involved with the integration of products other than payroll.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

I personally like to have an Account Manager available after researching a subject. It seems ADP is forwarding everyone to the Bridge, which is good for some however not for all. I feel we pay for Customer Support. I could Google a subject the same as refer to the Bridge.
UKG Workforce Central (discontinued), Document 365
As stated ADP Workforce Now is my preferred payroll platform. It is easy to use and reliable. Reporting features are great. Checks and balance build confidence. I love using ADP Workforce Now. I do not like all the facelifts that really do not add any value. If it is not broke don't fix it.

ADP Workforce Now Feature Ratings

9.7
Employee demographic data
Not Rated
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.3
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
Not Rated
Direct deposit files
7
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Approval workflow
8
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

There was no interruptions during the Covid 19 crisis. ADP Workforce Now was very reliable and it was business as usual. ADP communicated well with the tax changes that were initiated during the pandemic. It was a very easy transition from office to home.
ADP Workforce Now provides great communications and reporting functions.
The webinars are very helpful to communicate changes and refresh current processes keeping us compliance. I especially appreciate the fact that the webinars are recorded and sent after the presentation for further review.
I have heard of this feature however have not been able to download it yet. I am anxious to try it out when things settle. I believe it will be very beneficial.

Using ADP Workforce Now

20 - Human Resources, Payroll, Timekeeping and Accounting.
15 - All Human Resource Personnel, Payroll Analysts and Managers, Benefits, E-Time Timekeepers and Accounting.

Maintains employee files including taxes, garnishment, direct deposits, pay changes, new hires, leaves and terminations. Maintains all benefit eligibility and deductions. All timekeeping functions and imports. Payroll journals and reporting.
  • Hiring, leaves and terminations
  • Benefits
  • Payroll Processing
  • Tax Filings
  • Payroll Journals
  • Reporting
  • Mapping to Accounting System
  • Schedule routine reports to run automatically
  • Communicate with other timekeeping systems
  • We are content with what we have.
The ease of using ADP Workforce Now and the reliability.

Evaluating ADP Workforce Now and Competitors

Not Sure
  • Integration with Other Systems
  • Ease of Use
  • Other
I have worked with many payroll processing platforms and have found that ADP Workforce Now is the most easy to use, trust and navigate. I appreciate how easy it is to import files from other platforms, the reporting features both sample and custom and tax filing functions within Smart Compliance. Also having a dedicated Account Representative is awesome.
I believe that we made the right choice selecting ADP Workforce Now. I have worked on other platforms and although they may be similar ADP Workforce Now appears to be the simplest to navigate. The support is awesome. I particularly like the reporting features, which allows us to pull information out of the system when needed.

ADP Workforce Now Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Slow Initial Response
Yes, we have many other ADP products other than ADP Workforce Now. Interacts better on one platform.
Yes - No, it was not resolved. When the New Experience was rolled out in no longer allow you to run the same report, with different criteria simultaneously. This is very frustrating as you have to wait until the report completes before it allows you to run it for a different date or company code. This was brought up at the Pro Summit and many people in the room complained about it however ADP does not seem concerned. The workaround for me was to schedule some reports in the middle of the night hoping they complete before the next report is scheduled. I sat with an ADP Reporting representative at the Summit. It did not work. Reporting was contacted, it resulted in weeks of delays. Our Account Rep was finally able to get some reports scheduled however this change should never have happened. ADP does not seem concerned with the inconvenience with the deal with it attitude.
Amy Mullins, our Account Rep, always provided exceptional support. She is very knowledgeable and makes the time to get issues resolved, even when it is not her area to support. I was having trouble scheduling a report. The service request was being worked on by Reporting. Amy went out of her way to call and resolve it when she saw there was some confusion and possibly a language barrier. We resolved it within a half hour when Reporting couldn't for weeks.

Using ADP Workforce Now

I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • New Hires
  • Terminations
  • Leaves
  • Payroll Processing
  • Maintaining Employee Profiles
  • The New Experience Quick Calc and Manual Checks
  • Smart Compliance
  • Tax Changes