What users are saying about
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630 Ratings

ADP Workforce Now

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630 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

ADP Workforce Now

The layout of ADP is working fine. It is working fine, we don't understand why so many upgrades.
Laura Robledo profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.9
Employee demographic data
ADP Workforce Now
8.1
Employment history
ADP Workforce Now
8.3
Job profiles and administration
ADP Workforce Now
8.1
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.6
Organizational charting
ADP Workforce Now
7.1
Organization and location management
ADP Workforce Now
7.9
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.5

Payroll Management

ADP Workforce Now
8.5
Pay calculation
ADP Workforce Now
8.9
Support for external payroll vendors
ADP Workforce Now
7.9
Benefit plan administration
ADP Workforce Now
8.4
Direct deposit files
ADP Workforce Now
8.9
Salary revision and increment management
ADP Workforce Now
8.2
Reimbursement management
ADP Workforce Now
8.4

Leave and Attendance Management

ADP Workforce Now
8.5
Approval workflow
ADP Workforce Now
8.2
Balance details
ADP Workforce Now
8.7
Annual carry-forward and encashment
ADP Workforce Now
8.5

Employee Self Service

ADP Workforce Now
8.4
View and generate pay and benefit information
ADP Workforce Now
8.8
Update personal information
ADP Workforce Now
9.0
View company policy documentation
ADP Workforce Now
8.7
Employee recognition
ADP Workforce Now
7.9
View job history
ADP Workforce Now
7.7

Asset Management

ADP Workforce Now
6.0
Tracking of all physical assets
ADP Workforce Now
6.0

HR Reporting

ADP Workforce Now
7.6
Report builder
ADP Workforce Now
7.7
Pre-built reports
ADP Workforce Now
7.6
Ability to combine HR data with external data
ADP Workforce Now
7.6

Onboarding

ADP Workforce Now
5.4
New hire portal
ADP Workforce Now
6.1
Manager tracking tools
ADP Workforce Now
4.8

Performance and Goals

ADP Workforce Now
7.9
Corporate goal setting
ADP Workforce Now
7.6
Individual goal setting
ADP Workforce Now
8.0
Line-of sight-visibility
ADP Workforce Now
7.6
Performance tracking
ADP Workforce Now
8.3

Performance Management

ADP Workforce Now
7.1
Performance plans
ADP Workforce Now
7.4
Performance improvement plans
ADP Workforce Now
7.2
Review status tracking
ADP Workforce Now
7.2
Review reminders
ADP Workforce Now
7.0
Multiple review frequency
ADP Workforce Now
6.8

Succession Planning

ADP Workforce Now
6.0
Create succession plans/pools
ADP Workforce Now
5.8
Candidate ranking
ADP Workforce Now
5.8
Candidate search
ADP Workforce Now
6.3
Candidate development
ADP Workforce Now
6.2

Recruiting / ATS

ADP Workforce Now
6.6
Job Requisition Management
ADP Workforce Now
7.8
Company Website Posting
ADP Workforce Now
7.8
Publish to Social Media
ADP Workforce Now
6.9
Job Search Site Posting
ADP Workforce Now
6.5
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Applicant Tracking
ADP Workforce Now
7.2
Notifications and Alerts
ADP Workforce Now
7.7

Pros

ADP Workforce Now

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo

Cons

ADP Workforce Now

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.9
Based on 31 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Usability

ADP Workforce Now

ADP Workforce Now 8.5
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo

Support

ADP Workforce Now

ADP Workforce Now 7.3
Based on 15 answers
They are good but not great.
Dennis Abrahamson profile photo

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

ADP Workforce Now

ADP Workforce Now 7.8
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

ADP Workforce Now

Our company used ADP prior to Workforce Now. We tried PayChex for one year 11 years ago, however did not like the functionality and time required to process a payroll. We returned to ADP, then tried Paylocity...that lasted one small payroll, as our payroll clerk was extremely dissatisfied with the product. I was on the telephone with our ADP representative asking what ADP could do to help us remedy our error in moving to paylocity. ADP was great, they explained the ADP Workforce Now product. Helped us return to ADP in time to do a full payroll the following week, and helped to collect the information from Paylocity in time to do the first quarter report in a timely manner. This was a difficult task as Paylocity was less than forthcoming with the reports we needed to provide. The Paylocity support team finally admitted they could not do the what they claimed in the demo. Waste of time and a lot of money. ADP Workforce Now has proven to us they will be there when we need them.
Stewart Melanie profile photo

Return on Investment

ADP Workforce Now

  • ADP Workforce Now is a working partner. Utilizing the product has saved time and money for our accounting department.
  • The timekeeping program allows us to utilize department and job tracking.
  • The custom reporting options and having all of the employee related functions in one program, helps to generate information and reports that used to take hours to pull together.
Stewart Melanie profile photo

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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