What users are saying about
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Top Rated
1791 Ratings

ADP Workforce Now

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Top Rated
1791 Ratings
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Score 8 out of 100

Feature Set Ratings

Human Resource Management

7.7

ADP Workforce Now

77%

Employee demographic data

8.4
84%
839 Ratings

Employment history

8.2
82%
869 Ratings

Job profiles and administration

7.9
79%
822 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.6
76%
845 Ratings

Organizational charting

6.8
68%
590 Ratings

Organization and location management

7.5
75%
653 Ratings

Compliance data (COBRA, OSHA, etc.)

7.4
74%
600 Ratings

Payroll Management

8.2

ADP Workforce Now

82%

Pay calculation

8.6
86%
922 Ratings

Support for external payroll vendors

7.7
77%
363 Ratings

Off-cycle/On-Demand payment

8.1
81%
240 Ratings

Benefit plan administration

8.0
80%
744 Ratings

Direct deposit files

8.7
87%
913 Ratings

Salary revision and increment management

8.1
81%
720 Ratings

Reimbursement management

8.0
80%
438 Ratings

Leave and Attendance Management

7.8

ADP Workforce Now

78%

Approval workflow

8.0
80%
714 Ratings

Balance details

7.8
78%
746 Ratings

Annual carry-forward and encashment

7.8
78%
603 Ratings

Employee Self Service

8.2

ADP Workforce Now

82%

View and generate pay and benefit information

8.6
86%
910 Ratings

Update personal information

8.6
86%
898 Ratings

View company policy documentation

8.3
83%
724 Ratings

Employee recognition

7.6
76%
341 Ratings

View job history

7.7
77%
32 Ratings

Asset Management

6.0

ADP Workforce Now

60%

Tracking of all physical assets

6.0
60%
12 Ratings

HR Reporting

7.3

ADP Workforce Now

73%

Report builder

7.4
74%
859 Ratings

Pre-built reports

7.5
75%
855 Ratings

Ability to combine HR data with external data

7.0
70%
514 Ratings

Onboarding

8.2

ADP Workforce Now

82%

New hire portal

8.3
83%
61 Ratings

Manager tracking tools

8.0
80%
48 Ratings

Performance and Goals

7.5

ADP Workforce Now

75%

Corporate goal setting

7.7
77%
220 Ratings

Individual goal setting

7.5
75%
269 Ratings

Line-of sight-visibility

7.4
74%
220 Ratings

Performance tracking

7.5
75%
259 Ratings

Performance Management

7.5

ADP Workforce Now

75%

Performance plans

7.3
73%
334 Ratings

Performance improvement plans

7.3
73%
287 Ratings

Review status tracking

7.4
74%
342 Ratings

Review reminders

7.7
77%
349 Ratings

Multiple review frequency

7.7
77%
289 Ratings

Succession Planning

6.0

ADP Workforce Now

60%

Create succession plans/pools

5.8
58%
6 Ratings

Candidate ranking

5.8
58%
6 Ratings

Candidate search

6.3
63%
7 Ratings

Candidate development

6.2
62%
6 Ratings

Recruiting / ATS

6.9

ADP Workforce Now

69%

Job Requisition Management

7.8
78%
334 Ratings

Company Website Posting

7.9
79%
331 Ratings

Publish to Social Media

7.4
74%
269 Ratings

Job Search Site Posting

7.5
75%
294 Ratings

Duplicate Candidate Prevention

2.3
23%
8 Ratings

Applicant Tracking

7.8
78%
334 Ratings

Notifications and Alerts

7.9
79%
353 Ratings

Attribute Ratings

Likelihood to Recommend

8.0

ADP Workforce Now

80%
1012 Ratings

Likelihood to Renew

8.7

ADP Workforce Now

87%
78 Ratings

Usability

7.6

ADP Workforce Now

76%
72 Ratings

Availability

8.2

ADP Workforce Now

82%
19 Ratings

Performance

7.8

ADP Workforce Now

78%
17 Ratings

Support Rating

7.5

ADP Workforce Now

75%
419 Ratings

In-Person Training

4.9

ADP Workforce Now

49%
8 Ratings

Online Training

6.4

ADP Workforce Now

64%
17 Ratings

Implementation Rating

6.5

ADP Workforce Now

65%
52 Ratings

Product Scalability

7.6

ADP Workforce Now

76%
674 Ratings

Likelihood to Recommend

ADP Workforce Now

ADP Workforce Now is a leading player and has experience in this space. They are constantly evolving and creating solutions for us, so I know I am not stuck with old technology. They provide news and industry updates that I greatly appreciate and use as one of my main sources of keeping up in the industry. I also take advantage of their webinars as often as I can. There are also so many layers to what they do, and that can sometimes be a challenge to determine who the right person is to talk to. The online help request and ticketing system have been valuable to me to get the help I need. For the most part, there is a very efficient response and only occasionally have I had an issue with not getting a timely reply.
Ginny Haralson | TrustRadius Reviewer

Pros

ADP Workforce Now

  • Employee profiles; pay, personal, and employment are easy to navigate and edit.
  • Sample reports are useful! We used the sample reports to apply for PPP loans and forgiveness and for insurance audits every year.
  • We can easily upload a file with hourly employees' hours.
Mariana Shih | TrustRadius Reviewer

Cons

ADP Workforce Now

  • After updates, the system is often buggy, which is annoying.
  • Running custom reports is an awesome addition but it is complicated for new users.
  • The app is not really reliable for the technologically challenged. Maybe add an option to save users and pass on their phone. I do know the app allows for fingerprints, which is nice.
Brandon Cerney | TrustRadius Reviewer

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$0

ADP Workforce Now Editions & Modules

Edition
EssentialContact sales team
EnhancedContact sales team
CompleteContact sales team
HR ProContact sales team
Payroll EssentialsContact sales team
HR PlusContact sales team
Hiring AdvantageContact sales team
Performance PlusContact sales team
  1. none
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.7
Based on 78 answers
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Samuel Rodriguez | TrustRadius Reviewer

Usability

ADP Workforce Now

ADP Workforce Now 7.6
Based on 72 answers
Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users
Melissa Rauch | TrustRadius Reviewer

Reliability and Availability

ADP Workforce Now

ADP Workforce Now 8.2
Based on 19 answers
ADP outages are very rare
Stephanie Swap | TrustRadius Reviewer

Performance

ADP Workforce Now

ADP Workforce Now 7.8
Based on 17 answers
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Stephanie Bidle | TrustRadius Reviewer

Support Rating

ADP Workforce Now

ADP Workforce Now 7.5
Based on 419 answers
It is clear that ADP Workforce Now is consistently supported with new updates and Beta testing new functions. While I can't say I've utilized every function or tries many of the new ones that come out, it is clear that the product will be supported well for a long time. ADP isn't going anywhere.
Meir Brodsky | TrustRadius Reviewer

In-Person Training

ADP Workforce Now

ADP Workforce Now 4.9
Based on 8 answers
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Stephanie Bidle | TrustRadius Reviewer

Online Training

ADP Workforce Now

ADP Workforce Now 6.4
Based on 17 answers
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Nancy Carey | TrustRadius Reviewer

Implementation Rating

ADP Workforce Now

ADP Workforce Now 6.5
Based on 52 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP | TrustRadius Reviewer

Alternatives Considered

ADP Workforce Now

ADP is a lot more user friendly both on the administrator and employee side and the reports can be converted to Excel to help when doing various projects for the company. Ceridian is the only one that I have used [in] respect to benefits, so I can't compare any of the other products.
Amanda Rohde | TrustRadius Reviewer

Scalability

ADP Workforce Now

ADP Workforce Now 7.6
Based on 674 answers
Being that we are a smaller organization, I know it easily can scale as we grow. Knowing that they are able to adapt from large companies to smaller ones supports that they have a great scalable infrastructure in place. I am happy with the improved support and options to access support as well.
Lavette Bobbitt | TrustRadius Reviewer

Return on Investment

ADP Workforce Now

  • Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
  • Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.
Julie Snow | TrustRadius Reviewer

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