What users are saying about

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
Employee demographic data
ADP Workforce Now
8.2
Employment history
ADP Workforce Now
8.2
Job profiles and administration
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Organizational charting
ADP Workforce Now
6.6
Organization and location management
ADP Workforce Now
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1

Payroll Management

ADP Workforce Now
8.1
Pay calculation
ADP Workforce Now
8.7
Support for external payroll vendors
ADP Workforce Now
7.5
Benefit plan administration
ADP Workforce Now
8.0
Direct deposit files
ADP Workforce Now
8.6
Salary revision and increment management
ADP Workforce Now
7.9
Reimbursement management
ADP Workforce Now
8.0

Leave and Attendance Management

ADP Workforce Now
8.2
Approval workflow
ADP Workforce Now
8.1
Balance details
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP Workforce Now
8.2

Employee Self Service

ADP Workforce Now
8.2
View and generate pay and benefit information
ADP Workforce Now
8.7
Update personal information
ADP Workforce Now
8.7
View company policy documentation
ADP Workforce Now
8.6
Employee recognition
ADP Workforce Now
7.6
View job history
ADP Workforce Now
7.6

Asset Management

ADP Workforce Now
6.0
Tracking of all physical assets
ADP Workforce Now
6.0

HR Reporting

ADP Workforce Now
7.2
Report builder
ADP Workforce Now
7.2
Pre-built reports
ADP Workforce Now
7.1
Ability to combine HR data with external data
ADP Workforce Now
7.2

Onboarding

ADP Workforce Now
5.5
New hire portal
ADP Workforce Now
6.1
Manager tracking tools
ADP Workforce Now
4.8

Performance and Goals

ADP Workforce Now
7.7
Corporate goal setting
ADP Workforce Now
7.6
Individual goal setting
ADP Workforce Now
7.8
Line-of sight-visibility
ADP Workforce Now
7.6
Performance tracking
ADP Workforce Now
7.9

Performance Management

ADP Workforce Now
7.4
Performance plans
ADP Workforce Now
7.6
Performance improvement plans
ADP Workforce Now
7.4
Review status tracking
ADP Workforce Now
7.6
Review reminders
ADP Workforce Now
7.3
Multiple review frequency
ADP Workforce Now
7.2

Succession Planning

ADP Workforce Now
6.0
Create succession plans/pools
ADP Workforce Now
5.8
Candidate ranking
ADP Workforce Now
5.8
Candidate search
ADP Workforce Now
6.3
Candidate development
ADP Workforce Now
6.2

Recruiting / ATS

ADP Workforce Now
6.8
Job Requisition Management
ADP Workforce Now
8.1
Company Website Posting
ADP Workforce Now
7.8
Publish to Social Media
ADP Workforce Now
7.7
Job Search Site Posting
ADP Workforce Now
6.9
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Applicant Tracking
ADP Workforce Now
7.4
Notifications and Alerts
ADP Workforce Now
7.7

Pros

  • Responding to issues through customer service. For example, having a custom report made, having pay codes adjusted or changed.
  • Payroll - the payroll process is smooth and there are graphs to analyze the current payroll cycle and it can be compared to prior payrolls. Great reporting from payroll as well.
Tara Kelly profile photo

Cons

  • Reporting can be somewhat challenging. You're able to build your reports and they've done a good job of streamlining the process but sometimes finding the correct code for reporting can be challenging. However, they have a team that builds custom reports for you so that's a small complaint.
Tara Kelly profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo

Support

ADP Workforce Now6.8
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

There is a reason ADP is the industry leader. If you are looking to make pay statements or financials easily accessible, even if you could consider this in the future, for your employees, Workforce Now is definitely the way to go. I did not find that the case would be the same with other software when going through demos with their sales reps and implementation teams.
Kimberly Cavanaugh, PHR profile photo

Return on Investment

  • Sped up the HR process
  • Ability to onboard new employees much quicker
  • Efficient tracking of all things related to payroll.
Matthew Bernstein profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.