Item: ADP Workforce Now
Rating: 9
Author: Ginger Humbles, SHRM-CP

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

At TS, ADP Workforce Now is used for HRIS, Recruitment, Onboarding, Performance Reviews, Payroll, Tax and Banking, and Time. We made the decision ten years ago and have no desire to change. Although there can be issues and struggles, ADP does stand on its word to address issues and correct them. I have had colleagues try other vendors and quickly wish they were back with ADP. I'm also part of a client advisory board, and I can tell you that ADP and their leadership strive every day to address what is needed for the client, what is next, how to make the product even better, etc. It is very eye-opening to see this side firsthand and comforting knowing they keep themselves to such high standards.

Pros and Cons

Pros

HRIS that is personalized for the employee and addresses DE&I needs.
Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
Onboarding is an excellent way to stay in compliance and have all documents completed.
Tax and Banking and resolution to any issues.

Cons

System wide issues such as "benefits" on app, "bug" notifications that are incorrect, reports not generating.
Better communication internally for file feeds to vendors.
Better set up of vendor file feeds - one-stop shop vs. different areas working on parts.

Return on Investment

ADP has definitely saved $ with employee work hours due to automation.
$ saved with fewer corrections due to automation.

Scalability

I feel this is a true statement. ADP listens to their client's needs and makes recommendations for their products based on the client's needs.

Systems Integrated With

WageWorks - COBRA Administration.
Garnishments.
Employer Tax Credits.

These were implemented/integrated with ease.

Alternatives Considered

This company is fairly new and prior used a payroll system that was part of the financial package with a vendor that was in the long-term care industry. The system didn't have an HRIS or any of the other products implemented. We have come a long way in 10 years with ADP.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

Service has always been great. There has been some delay and slowness in the last 4 months. However, all issues were addressed and corrected.

Likelihood to Recommend

I honestly feel ADP can handle any industry. Are they perfect? No, no one is! I also feel like I have never been told something incorrect or told "what I wanted to hear," then later to find they were wrong or can't deliver. That is huge. There are many platforms out there that may have good intentions, make promises but, unfortunately, can't deliver. Many times the client is too far in and can't back away and has to settle and make a product that isn't best for their work. We have never had that with ADP.

ADP Workforce Now Feature Ratings

Comments

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ADP delivers and listens to their client's needs.