What users are saying about

syncHR

4 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

syncHR

4 Ratings
Score 6 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
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syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
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Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
syncHR
9.4
Employee demographic data
ADP Workforce Now
8.0
syncHR
9.0
Employment history
ADP Workforce Now
8.1
syncHR
10.0
Job profiles and administration
ADP Workforce Now
7.7
syncHR
9.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
syncHR
10.0
Organizational charting
ADP Workforce Now
6.6
syncHR
10.0
Organization and location management
ADP Workforce Now
7.3
syncHR
10.0
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
syncHR
8.0

Payroll Management

ADP Workforce Now
8.1
syncHR
9.4
Pay calculation
ADP Workforce Now
8.7
syncHR
10.0
Support for external payroll vendors
ADP Workforce Now
7.5
syncHR
Benefit plan administration
ADP Workforce Now
8.0
syncHR
9.0
Direct deposit files
ADP Workforce Now
8.7
syncHR
10.0
Salary revision and increment management
ADP Workforce Now
7.9
syncHR
10.0
Reimbursement management
ADP Workforce Now
7.7
syncHR
8.0

Leave and Attendance Management

ADP Workforce Now
8.1
syncHR
9.0
Approval workflow
ADP Workforce Now
8.1
syncHR
9.0
Balance details
ADP Workforce Now
8.1
syncHR
9.0
Annual carry-forward and encashment
ADP Workforce Now
8.1
syncHR
9.0

Employee Self Service

ADP Workforce Now
8.2
syncHR
9.2
View and generate pay and benefit information
ADP Workforce Now
8.8
syncHR
10.0
Update personal information
ADP Workforce Now
8.7
syncHR
10.0
View company policy documentation
ADP Workforce Now
8.6
syncHR
9.0
Employee recognition
ADP Workforce Now
7.6
syncHR
8.0
View job history
ADP Workforce Now
7.6
syncHR
9.0

Asset Management

ADP Workforce Now
6.0
syncHR
10.0
Tracking of all physical assets
ADP Workforce Now
6.0
syncHR
10.0

HR Reporting

ADP Workforce Now
7.0
syncHR
10.0
Report builder
ADP Workforce Now
7.1
syncHR
10.0
Pre-built reports
ADP Workforce Now
7.0
syncHR
10.0
Ability to combine HR data with external data
ADP Workforce Now
7.0
syncHR
10.0

Onboarding

ADP Workforce Now
5.5
syncHR
10.0
New hire portal
ADP Workforce Now
6.1
syncHR
10.0
Manager tracking tools
ADP Workforce Now
4.9
syncHR
10.0

Performance and Goals

ADP Workforce Now
7.8
syncHR
9.0
Corporate goal setting
ADP Workforce Now
7.7
syncHR
9.0
Individual goal setting
ADP Workforce Now
7.9
syncHR
9.0
Line-of sight-visibility
ADP Workforce Now
7.7
syncHR
9.0
Performance tracking
ADP Workforce Now
7.9
syncHR
9.0

Performance Management

ADP Workforce Now
7.5
syncHR
8.4
Performance plans
ADP Workforce Now
7.6
syncHR
9.0
Performance improvement plans
ADP Workforce Now
7.5
syncHR
9.0
Review status tracking
ADP Workforce Now
7.7
syncHR
8.0
Review reminders
ADP Workforce Now
7.4
syncHR
8.0
Multiple review frequency
ADP Workforce Now
7.3
syncHR
8.0

Succession Planning

ADP Workforce Now
6.0
syncHR
Create succession plans/pools
ADP Workforce Now
5.8
syncHR
Candidate ranking
ADP Workforce Now
5.8
syncHR
Candidate search
ADP Workforce Now
6.3
syncHR
Candidate development
ADP Workforce Now
6.2
syncHR

Recruiting / ATS

ADP Workforce Now
6.7
syncHR
8.9
Job Requisition Management
ADP Workforce Now
7.9
syncHR
9.0
Company Website Posting
ADP Workforce Now
7.5
syncHR
9.0
Publish to Social Media
ADP Workforce Now
7.5
syncHR
9.0
Job Search Site Posting
ADP Workforce Now
6.7
syncHR
9.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
syncHR
8.0
Applicant Tracking
ADP Workforce Now
7.3
syncHR
9.0
Notifications and Alerts
ADP Workforce Now
7.6
syncHR
9.0

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
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Cons

  • Quicker response from the support lines in answering the call. This would require hiring and training of more support staff, which I understand ADP has been doing... ACA having taken it's toll on support stall at all companies.
  • Taking care of clean up on old issues, some having been escalated to upper management. It would be nice to hear how they are proceeding.
  • Would like to be able to pull the Pay Data to a spreadsheet program for manipulation and entry of payroll. Would save time for our data entry payroll department.
Stewart Melanie profile photo
  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
syncHR10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
No photo available

Support

ADP Workforce Now6.1
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
syncHR9.0
Based on 1 answer
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
No photo available

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
syncHR10.0
Based on 1 answer
Training was very well done and thorough
No photo available

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
syncHR9.0
Based on 1 answer
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
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Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
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Return on Investment

  • It has reduced the time for me to process the payroll by half.
  • Reporting and any post audits can be done easily and early enough to catch any errors before the pay day which is definitely good for employee morale.
  • The ability for employees to make some changes to their payroll is a great time saver for Payroll and HR as well as for the employee.
  • Having all of our subs on ADP makes training the employee on the self service portal more efficient.
Caroline Dula, CPP profile photo
  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
ADP Workforce Now Editions & Modules
ADP Workforce Now
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

syncHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies*
1.  Based on employer size and complexity
syncHR Editions & Modules
syncHR
Edition
syncHR v5.9
Varies1
1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.