Item: ADP Workforce Now
Rating: 6
Author: Allison Sproul

Use Cases and Deployment Scope

We use ADP Workforce Now for payroll, employee onboarding, and benefits administration. We have several thousand per diem employees and a couple of hundred corporate employees. The needs of these employee populations are very different but ADP allows us to pay them all seamlessly in a single system. Payroll is their bread and butter. For ease of keeping to a single system, we decided to use the onboarding and benefits portals for our corporate team. At the time, it was the right decision but the setup took us one whole year to go live.

Pros and Cons

Payroll
Reporting
PTO accrual

Customer service (Because the product offering is so vast it's extremely difficult to find the right subject matter expert who can actually answer your questions.)
Dependent and beneficiary options are limited (should include more than just spouse & child).
Would be nice if the onboarding allowed for the digital signature of documents (such as an employee handbook).

Return on Investment

Easier continuity of tax/compliance reporting
Reduced manual input for benefits administration

Scalability

We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.

Systems Integrated With

Insurance carriers
Lattice
Pave

Alternatives Considered

Zenefits, Employee Navigator, BambooHR and Sapling HR

We went with ADP because our thousands of per diem nurses were already in the system so we got an extremely substantial discount to utilize ADP as our HRIS for our corporate employees.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Yes

Support Rating

I feel that no one at ADP has enough knowledge across the various products. Additionally, there appears to be no internal resource for Account Managers to leverage in order to find potential subject matter experts for a specific product. It has taken us over 1 year to get through implementation for our various carrier connections because ADP cannot find the right team member to complete the work required.

Other Software Used

Lattice, Pave, Checkr

Likelihood to Recommend

If you need to process payroll frequently for several hundred employees and file various reports for tax/compliance purposes, ADP is a sound tool. If you are looking for a comprehensive employee onboarding solution, there are many more automated and advanced tools on the market. The benefits administration tools are decent once you have completed the implementation but mentally prepare yourself for the implementation to take several months longer than what you originally anticipated.

ADP isn't good but it gets the job done.

Overall Satisfaction with ADP Workforce Now