AdvancedMD vs. doxy.me vs. Practice Fusion

AdvancedMD is appropriate for businesses that desire carte blanche access to the data contained in their entity's database. This is a great system for companies that are data/analytics driven. Unfortunately, the main drawback of the system (inability to accurately track deposit dates of payments) is a CRUCIAL FLAW. If a business is interested in a SIMPLE monthly reconciliation to their bank account, you will struggle with AdvancedMD.

Incentivized

The audio functionality on [doxy.me] is chronically very poor and it lacks screen sharing, so I would never recommend it as a primary telehealth platform, but I highly recommend the free BAA version as an affordable backup telehealth platform should one's primary platform fail.

Incentivized

I think this is a great tool for a smaller practice, and I really like that it is not practice-specific. It seems like any type of doctor could use the site. I also think this is really great for remote workers because you are able to log on via the internet. I think that this tool would not be good for those looking to have a specific practice software. I've worked for other doctors alongside the one I used practice fusion for, and the other doctors used specialty specific software because of the customization to their job and charting.

Incentivized

• Detailed Aging reports very easy to follow and helpful in our business.
• Navigation around appointment scheduler is excellent.
• Creating custom templates with AMD convenient.
• Best part--when system is slow, I can instantly send feedback on it, and see results soon!

Incentivized

• Organizes lab work for each patient. Its helpful for us to see a patient at a glance.
• Schedule appointments for patients.

Incentivized

• Just recently we had an incident in which none of our employees could access the training.advancemd.com training materials. After extensive trouble shooting it was determined the issue was not with the local network, PC configuration, or firewalling. The AdvanceMD support personnel were not empowered to escalate this case as it should have been. Ultimately a correction in the server configuration for the training materials cleared up the issue, but not with assistance from Tier 1 support personnel.
• Integration with the scanners can be problematic and has been a headache. Even with the Fujitsu scanners, the best in the business, we had challenges and found that some of the Tier 1 support staff were not trained or did not have access to the necessary documentation to fix the issue. The issues were eventually resolved but not without time lost in the process.

Incentivized

• Speaker and microphone defaults and settings easily go wrong and result in one person not hearing the other person, and adjusting the audio in/out settings is not intuitive, nor does even making every possible adjustment always result in bringing back sound.
• Sometimes all parties can hear each other, but one party's voice is chronically session after session so warped and warbled we have to mute the Doxy audio and call each other on the phone for session audio.
• If a user is accessing [doxy.me] on a phone, briefly switching to another app then switching back to the Doxy screen completely messes up the audio.
• [doxy.me] lacks a screen sharing option which is regrettable, because screen sharing is an integral part of my therapy practice to work on worksheets together with clients in-session.

Incentivized

• One of the biggest frustrations is that PF only imports PDFs of lab results, but does nothing to allow manipulation of the numbers within these PDFs. I can pull up lab results but can't look at a graph, for example, of trends in serum sodium or hematocrit.
• Like EPIC, it would be nice to have an option like scrolling to all the "***"s using F2, which I always try to do on PF until I realize it does not work.
• I wish PF had more dot phrases to pull in things like lab results, etc., into the note. Since I cannot copy and paste lab results (which are stored in PDF) or blow them in with a dot phrase, I have to manually re-write them, which leaves our notes more vulnerable to human error. If this feature DOES exist, it isn't obvious to me or anyone in our clinic.
• It would be really nice to hear from PF support to see if we had any unmet needs in the clinic so that they could educate us on how to better use this EMR to support those needs.

Incentivized

It deserve this rating. Any fresher can access it within one go.

Incentivized

In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.

I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.

Incentivized

We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.

Incentivized

I have been through implementation of ADP AdvancedMD at other companies and it went smoothly

Incentivized

The only benefit (which ended up being false for us) was the price point. By theory, it is capable of quite a lot, but sadly we never got that far to even be able to try it. We are just paying for a system we are 100% unable to utilize. We ended up staying with our current EHR and will reevaluate it down the road. Definitely will never seek AdvancedMD again.

My group practice uses Zoom through its electronic health record, which is absolutely higher quality than [doxy.me], due to reliable audio functionality and screen sharing capability. However, [doxy.me] free BAA version is a great benefit to have as an affordable backup. Always best practice to have a backup in the event of technology failure.

Incentivized

The only other EMR I have used is EPIC. I worked as a scribe for PAMF, where I spent 50 hours a week in front of EPIC. I got to know it really well, and have used PF much less, so it is difficult to make a comparison. EPIC came with so many more options to view test results, visits to other health facilities, and past notes. It also had so many more ways you could format your notes, blow in data, and statistically analyze data. While EPIC is a much more comprehensive and well-supported EMR, it also would be too heavy and unnecessary for the small scale clinic work I do at a community clinic. I feel that each EMR has the environment they are well-suited for, and I am glad to be using PF now.

Incentivized

• The automated connection to our EHR has greatly improved our analytic capabilities.
• Intuitive and efficient interfaces allows us to get new staff up to speed quickly.

Incentivized

• PRO -- I know now what I need in an EMR/EHR
• CONS -- They have overcharged me and it has cost me money
• CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
• CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with