What users are saying about
Top Rated
62 Ratings
10 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101
10 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Freshsales CRM

Freshsales is great for a CRM with integrated telephony, where users are of an entirely Inside Sales team. It is also very strong if you value a CRM that allows you to customise fields, descriptions, and displayed information for all of your Leads/Customers/Accounts/Deals.It is also great if your users have technical backgrounds, as the customisation and manual configuration of automation steps can be somewhat cumbersome.It isn't great if you are not happy to use their webapp to replace your email client (It works well for sending and receiving emails, but if you switch back to Gmail and open a sent message it is marked as read by the recipient, so it is important to only stay within the Freshsales client for reviewing sent emails - at the time of writing).For those who rely on outside sales teams, or want a solution that plays nice 'out of the box', I imagine you might find Freshsales to be a little difficult to use.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Freshsales CRM
7.8
Customer data management / contact management
Agile CRM
8.7
Freshsales CRM
9.0
Workflow management
Agile CRM
7.4
Freshsales CRM
7.1
Territory management
Agile CRM
6.7
Freshsales CRM
7.9
Opportunity management
Agile CRM
8.0
Freshsales CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Freshsales CRM
8.3
Contract management
Agile CRM
7.6
Freshsales CRM
Quote & order management
Agile CRM
6.6
Freshsales CRM
Interaction tracking
Agile CRM
8.4
Freshsales CRM
8.6
Channel / partner relationship management
Agile CRM
8.6
Freshsales CRM
6.0

Customer Service & Support

Agile CRM
6.8
Freshsales CRM
Case management
Agile CRM
7.0
Freshsales CRM
Call center management
Agile CRM
6.4
Freshsales CRM
Help desk management
Agile CRM
7.0
Freshsales CRM

Marketing Automation

Agile CRM
8.5
Freshsales CRM
7.5
Lead management
Agile CRM
8.6
Freshsales CRM
8.6
Email marketing
Agile CRM
8.5
Freshsales CRM
6.4

CRM Project Management

Agile CRM
6.7
Freshsales CRM
7.0
Task management
Agile CRM
7.3
Freshsales CRM
7.7
Billing and invoicing management
Agile CRM
5.7
Freshsales CRM
Reporting
Agile CRM
7.0
Freshsales CRM
6.3

CRM Reporting & Analytics

Agile CRM
6.8
Freshsales CRM
7.0
Forecasting
Agile CRM
6.0
Freshsales CRM
5.9
Pipeline visualization
Agile CRM
8.4
Freshsales CRM
8.9
Customizable reports
Agile CRM
6.1
Freshsales CRM
6.1

Customization

Agile CRM
7.9
Freshsales CRM
7.6
Custom fields
Agile CRM
8.7
Freshsales CRM
8.4
Custom objects
Agile CRM
7.8
Freshsales CRM
7.5
Scripting environment
Agile CRM
6.6
Freshsales CRM
API for custom integration
Agile CRM
8.6
Freshsales CRM
7.0

Security

Agile CRM
8.0
Freshsales CRM
8.0
Single sign-on capability
Agile CRM
8.3
Freshsales CRM
7.6
Role-based user permissions
Agile CRM
7.6
Freshsales CRM
8.3

Social CRM

Agile CRM
5.9
Freshsales CRM
Social data
Agile CRM
5.8
Freshsales CRM
Social engagement
Agile CRM
5.9
Freshsales CRM

Integrations with 3rd-party Software

Agile CRM
7.9
Freshsales CRM
Marketing automation
Agile CRM
7.8
Freshsales CRM
Compensation management
Agile CRM
7.9
Freshsales CRM

Platform

Agile CRM
8.0
Freshsales CRM
7.5
Mobile access
Agile CRM
8.0
Freshsales CRM
7.5

Pros

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available
  • Freshsales is great for gathering and organizing detailed information of leads and contacts.
  • The software integrates well with other cloud applications.
  • The software is scalable.
James E. Heyward CPA profile photo

Cons

  • The learning process is more challenging and takes longer to get used to the way things are handled in Agile CRM.
  • Agile CRM needs to improve their testing and preview options for different campaign segments.
  • There are some user interface tasks that could be made more user friendly such as setting up email templates and forms templates.
No photo available
  • User experience.
  • Workflows.
  • Linking accounts with leads.
Ignacio Cruz profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Much easier to set up against Zoho.User-friendly against Zoho.Team acceptance against Zoho.
Deborah Felicio profile photo
The best part of Freshsales CRM it's that is an all-in-one CRM for prospecting and sales teams. It has lead scoring, task, and pending messages management, bulk emails, sales campaigns, workflow for automatization of different things, just to name a few. In many of the CRMs, the problem is that you need to use more than one app to get all of this, or you need to pay extremely high prices for a small team/business plus the integrations with other automatization apps.
Luciana Montivero profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • It's all integrated in one platform.
  • It has integration with all Freshworks Suite.
  • Reduced time.
  • Better managing for outbound campaigns.
Ignacio Cruz profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Agile CRM Editions & Modules
Agile CRM
Additional Pricing Details

Freshsales CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Freshsales CRM Editions & Modules
Freshsales CRM
Edition
SPROUT
$01
BLOSSOM
$121
GARDEN
$251
ESTATE
$491
1. /user/month
Additional Pricing Details