What users are saying about

Agile CRM

Top Rated
59 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

Freshsales CRM

5 Ratings
Score 9 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
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Freshsales CRM

Freshsales is great for intermediate CRM users. It is less appropriate for freelancers and better suited for agencies or bigger organizations.
Sean Foo profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
Freshsales CRM
8.5
Customer data management / contact management
Agile CRM
8.7
Freshsales CRM
9.3
Workflow management
Agile CRM
7.4
Freshsales CRM
8.0
Territory management
Agile CRM
6.6
Freshsales CRM
7.7
Opportunity management
Agile CRM
8.0
Freshsales CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Freshsales CRM
9.0
Contract management
Agile CRM
7.5
Freshsales CRM
Quote & order management
Agile CRM
6.5
Freshsales CRM
Interaction tracking
Agile CRM
8.3
Freshsales CRM
9.3
Channel / partner relationship management
Agile CRM
8.3
Freshsales CRM
7.1

Customer Service & Support

Agile CRM
6.8
Freshsales CRM
Case management
Agile CRM
7.0
Freshsales CRM
Call center management
Agile CRM
6.4
Freshsales CRM
Help desk management
Agile CRM
7.1
Freshsales CRM

Marketing Automation

Agile CRM
8.5
Freshsales CRM
8.7
Lead management
Agile CRM
8.6
Freshsales CRM
9.7
Email marketing
Agile CRM
8.4
Freshsales CRM
7.7

CRM Project Management

Agile CRM
6.6
Freshsales CRM
7.6
Task management
Agile CRM
7.3
Freshsales CRM
8.6
Billing and invoicing management
Agile CRM
5.6
Freshsales CRM
Reporting
Agile CRM
7.0
Freshsales CRM
6.7

CRM Reporting & Analytics

Agile CRM
6.8
Freshsales CRM
8.3
Forecasting
Agile CRM
6.0
Freshsales CRM
7.5
Pipeline visualization
Agile CRM
8.4
Freshsales CRM
10.0
Customizable reports
Agile CRM
6.1
Freshsales CRM
7.4

Customization

Agile CRM
7.8
Freshsales CRM
7.0
Custom fields
Agile CRM
8.7
Freshsales CRM
8.0
Custom objects
Agile CRM
7.7
Freshsales CRM
6.0
Scripting environment
Agile CRM
6.4
Freshsales CRM
API for custom integration
Agile CRM
8.5
Freshsales CRM

Security

Agile CRM
7.9
Freshsales CRM
8.0
Single sign-on capability
Agile CRM
8.3
Freshsales CRM
8.0
Role-based user permissions
Agile CRM
7.5
Freshsales CRM
8.0

Social CRM

Agile CRM
5.8
Freshsales CRM
Social data
Agile CRM
5.8
Freshsales CRM
Social engagement
Agile CRM
5.9
Freshsales CRM

Integrations with 3rd-party Software

Agile CRM
7.7
Freshsales CRM
Marketing automation
Agile CRM
7.7
Freshsales CRM
Compensation management
Agile CRM
7.6
Freshsales CRM

Platform

Agile CRM
8.0
Freshsales CRM
9.0
Mobile access
Agile CRM
8.0
Freshsales CRM
9.0

Pros

  • The functionality of creating the campaign is very well thought out. It's extremely intuitive and I'm able to create what is considered complex campaigns with ease.
  • The ability to add points to the profile of a lead and rank them makes sorting and targeting potential customers very easy.
  • Review profile of a lead is very easy. Custom fields are easy to create and are visible in the profile.
Steven Davis profile photo
  • Freshsales allows for comprehensive segregations of leads, accounts, and deals.
  • Very good and responsive customer support.
Sean Foo profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • The interface can get complex and it is not very intuitive in the beginning in understanding the difference between leads and contacts and accounts.
  • Trying to label your pipelines or do a customization for you dropdown views can be painful and if you accidentally delete it, there is no button to recover from it.
Sean Foo profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
The best part of Freshsales CRM it's that is an all-in-one CRM for prospecting and sales teams. It has lead scoring, task, and pending messages management, bulk emails, sales campaigns, workflow for automatization of different things, just to name a few. In many of the CRMs, the problem is that you need to use more than one app to get all of this, or you need to pay extremely high prices for a small team/business plus the integrations with other automatization apps.
Luciana Montivero profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Ease of mind and less stress in the daily work of following up with clients and cases
  • Good starting point for understanding my needs.
  • I can't excuse myself by saying I don't have access to a platform that 'does that, 'because Agile CRM probably does that. (there is a ton of features)
Vilhelm Kruse profile photo
  • Freshsales has saved us at least 50% of the time to store and retrieve leads data for future marketing.
Sean Foo profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Agile CRM Editions & Modules
Agile CRM
Additional Pricing Details

Freshsales CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Freshsales CRM Editions & Modules
Freshsales CRM
Edition
SPROUT
$01
BLOSSOM
$121
GARDEN
$251
ESTATE
$491
1. /user/month
Additional Pricing Details