What users are saying about

Agile CRM

Top Rated
59 Ratings

Pipedrive

Top Rated
121 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

Pipedrive

Top Rated
121 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Pipedrive

For small to medium-sized businesses, start-up or otherwise, Pipedrive's ease of use and highly customizable nature can make it a very powerful platform to manage sales and salespeople and their associated activities. Additionally, the available integrations a business can implement out of the box make it really easy to add into an existing sales and marketing technology stack. For larger businesses or enterprises, this might not be the most well-suited solution. If a company needs in-depth native workflows and marketing automation features onboard from the get-go then Pipedrive might not be the best fit.
Justin Angelson, Digital and AI Solution Expert profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
Pipedrive
6.7
Customer data management / contact management
Agile CRM
8.7
Pipedrive
6.6
Workflow management
Agile CRM
7.4
Pipedrive
8.2
Territory management
Agile CRM
6.6
Pipedrive
6.6
Opportunity management
Agile CRM
8.0
Pipedrive
8.3
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Pipedrive
7.8
Contract management
Agile CRM
7.5
Pipedrive
4.7
Quote & order management
Agile CRM
6.5
Pipedrive
5.4
Interaction tracking
Agile CRM
8.3
Pipedrive
7.5
Channel / partner relationship management
Agile CRM
8.3
Pipedrive
5.0

Customer Service & Support

Agile CRM
6.8
Pipedrive
3.5
Case management
Agile CRM
7.0
Pipedrive
5.7
Call center management
Agile CRM
6.4
Pipedrive
1.3
Help desk management
Agile CRM
7.1
Pipedrive
3.4

Marketing Automation

Agile CRM
8.5
Pipedrive
8.3
Lead management
Agile CRM
8.6
Pipedrive
8.0
Email marketing
Agile CRM
8.4
Pipedrive
8.7

CRM Project Management

Agile CRM
6.6
Pipedrive
6.7
Task management
Agile CRM
7.3
Pipedrive
8.8
Billing and invoicing management
Agile CRM
5.6
Pipedrive
4.4
Reporting
Agile CRM
7.0
Pipedrive
7.0

CRM Reporting & Analytics

Agile CRM
6.8
Pipedrive
5.0
Forecasting
Agile CRM
6.0
Pipedrive
4.9
Pipeline visualization
Agile CRM
8.4
Pipedrive
8.4
Customizable reports
Agile CRM
6.1
Pipedrive
1.7

Customization

Agile CRM
7.8
Pipedrive
6.7
Custom fields
Agile CRM
8.7
Pipedrive
8.9
Custom objects
Agile CRM
7.7
Pipedrive
8.5
Scripting environment
Agile CRM
6.4
Pipedrive
1.2
API for custom integration
Agile CRM
8.5
Pipedrive
8.1

Security

Agile CRM
7.9
Pipedrive
7.0
Single sign-on capability
Agile CRM
8.3
Pipedrive
5.9
Role-based user permissions
Agile CRM
7.5
Pipedrive
8.1

Social CRM

Agile CRM
5.8
Pipedrive
1.2
Social data
Agile CRM
5.8
Pipedrive
1.2
Social engagement
Agile CRM
5.9
Pipedrive
1.2

Integrations with 3rd-party Software

Agile CRM
7.7
Pipedrive
3.7
Marketing automation
Agile CRM
7.7
Pipedrive
3.8
Compensation management
Agile CRM
7.6
Pipedrive
3.6

Platform

Agile CRM
8.0
Pipedrive
8.4
Mobile access
Agile CRM
8.0
Pipedrive
8.4

Pros

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
No photo available
  • Pipedrive has probably the best sales pipeline visualization and management process - the constant prompt to add the next activity is critical to ensuring deals are pushed through the sales process in a timely fashion.
  • The "Deal Rotting" feature provides a way to see, at a glance which deals are slipping through the cracks and need attention. For users and organizations who know their numbers cold, it can easily show on one screen, what needs attention and what does not.
  • Pipedrive is super friendly to integrating with other Apps and has a great API. Their architecture and team seriously give their platform an almost future proof aspect because they will allow you to connect other tools you use to make the platform more useful to their users while focusing on improving their core offering constantly: managing sales pipelines.
Justin Angelson, Digital and AI Solution Expert profile photo

Cons

  • On the deal board, I'd like for agile to show how many days a deal has been in that stage. That information is available in other places, but having it on the Kanban board would be great.
  • It takes quite a bit of contextual understanding to make the marketing automation work. It would be much better if more of that information were available in the interface so you didn't have to do so much off program research and decisioning prior to implementing your ideas.
  • I'd like for agile CRM to also offer a "picture" of how the existing marketing automations and campaigns interact with each other, to avoid embarrassing or duplicate emails and other actions.
Mike Wittenstein profile photo
  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Pipedrive8.2
Based on 2 answers
Unless I find something better...
No photo available

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Pipedrive10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
Pipedrive8.2
Based on 1 answer
No answer on this topic is available.

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Pipedrive8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
Pipedrive8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline profile photo

Alternatives Considered

Agile CRM is much less expensive than Salesforce. It might not have all the potential of those thousands of add-ons, but for those who have basic needs – and the need to customize to some extent, it more than delivers.Agile CRM has more advanced features, particularly around marketing automation, and hub spot does. While hub spot is free for the CRM element, using the other tools that come standard and agile CRM raises your cost considerably.Outlook for business just isn't organized in a friendly enough way for you to see who you know and to keep things current.
Mike Wittenstein profile photo
Victoria Daphne profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Agile CRM is such an integral part of our business, that I can imagine life without it. If we didn't have it, it would mean missing important calls, not following up on key leads, and not having current contact information for many of our clients, vendors, and prospects.
  • In addition to cost savings, agile CRM also helps me save time. It's very responsive, so updating records is not a hassle. I particularly like being able to import details from someone's LinkedIn page without having the type of thing.
Mike Wittenstein profile photo
  • Organized sales cycles and leads in an easy to visualize way
  • ROI
  • Can contact many people at once through one module
No photo available

Screenshots

Agile CRM
Pipedrive

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Pipedrive

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details