What users are saying about
Top Rated
61 Ratings

Pipedrive

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Top Rated
126 Ratings
Top Rated
61 Ratings
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Score 7.3 out of 101

Pipedrive

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Top Rated
126 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Pipedrive

Pipedrive is excellent for small companies where pipeline management and organization may have taken a back seat to concentrating on current sales opportunities. As client bases grow, the need for proper pipeline management and organization increases, and in our case, Pipedrive was the perfect compliment to our needs and ability to scale the business.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Pipedrive
6.5
Customer data management / contact management
Agile CRM
8.7
Pipedrive
6.5
Workflow management
Agile CRM
7.4
Pipedrive
8.1
Territory management
Agile CRM
6.7
Pipedrive
6.6
Opportunity management
Agile CRM
8.0
Pipedrive
8.2
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Pipedrive
7.9
Contract management
Agile CRM
7.6
Pipedrive
4.1
Quote & order management
Agile CRM
6.6
Pipedrive
5.3
Interaction tracking
Agile CRM
8.4
Pipedrive
7.4
Channel / partner relationship management
Agile CRM
8.6
Pipedrive
4.8

Customer Service & Support

Agile CRM
6.8
Pipedrive
3.3
Case management
Agile CRM
7.0
Pipedrive
5.4
Call center management
Agile CRM
6.4
Pipedrive
1.2
Help desk management
Agile CRM
7.0
Pipedrive
3.3

Marketing Automation

Agile CRM
8.5
Pipedrive
8.2
Lead management
Agile CRM
8.6
Pipedrive
7.8
Email marketing
Agile CRM
8.5
Pipedrive
8.7

CRM Project Management

Agile CRM
6.7
Pipedrive
6.7
Task management
Agile CRM
7.3
Pipedrive
8.6
Billing and invoicing management
Agile CRM
5.7
Pipedrive
4.3
Reporting
Agile CRM
7.0
Pipedrive
7.2

CRM Reporting & Analytics

Agile CRM
6.8
Pipedrive
5.0
Forecasting
Agile CRM
6.0
Pipedrive
4.8
Pipeline visualization
Agile CRM
8.4
Pipedrive
8.5
Customizable reports
Agile CRM
6.1
Pipedrive
1.7

Customization

Agile CRM
7.9
Pipedrive
6.3
Custom fields
Agile CRM
8.7
Pipedrive
8.4
Custom objects
Agile CRM
7.8
Pipedrive
8.0
Scripting environment
Agile CRM
6.6
Pipedrive
1.1
API for custom integration
Agile CRM
8.6
Pipedrive
7.7

Security

Agile CRM
8.0
Pipedrive
6.9
Single sign-on capability
Agile CRM
8.3
Pipedrive
5.9
Role-based user permissions
Agile CRM
7.6
Pipedrive
7.9

Social CRM

Agile CRM
5.9
Pipedrive
1.1
Social data
Agile CRM
5.8
Pipedrive
1.1
Social engagement
Agile CRM
5.9
Pipedrive
1.1

Integrations with 3rd-party Software

Agile CRM
7.9
Pipedrive
3.6
Marketing automation
Agile CRM
7.8
Pipedrive
3.7
Compensation management
Agile CRM
7.9
Pipedrive
3.5

Platform

Agile CRM
8.0
Pipedrive
8.2
Mobile access
Agile CRM
8.0
Pipedrive
8.2

Pros

  • Tracks all of our clients, prospects and sales pipeline
  • Manages inbound leads and marketing automation
  • Acts as a bulk email system for messages and e-newsletters
Jez John profile photo
  • Extremely intuitive and clean user interface. There aren't a lot of unnecessary bells and whistles involved.
  • Dashboard features were perfect for tracking numerous sales pipelines.
  • Reporting features were easy to use and highly customizeable.
No photo available

Cons

  • On the deal board, I'd like for agile to show how many days a deal has been in that stage. That information is available in other places, but having it on the Kanban board would be great.
  • It takes quite a bit of contextual understanding to make the marketing automation work. It would be much better if more of that information were available in the interface so you didn't have to do so much off program research and decisioning prior to implementing your ideas.
  • I'd like for agile CRM to also offer a "picture" of how the existing marketing automations and campaigns interact with each other, to avoid embarrassing or duplicate emails and other actions.
Mike Wittenstein profile photo
  • Organisation of tabs can be difficult
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Pipedrive8.2
Based on 2 answers
Unless I find something better...
No photo available

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Pipedrive10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
Pipedrive8.2
Based on 1 answer
No answer on this topic is available.

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Pipedrive8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
Pipedrive8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline profile photo

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
Pipedrive is a very effective project management tool whereas I have used Insightly more as a full CRM system - this is not a negative reflection on Pipedrive as I cannot really compare them as they were used for completely different needs. As a project management system Pipedrive has met and exceeded requirements.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Ease of mind and less stress in the daily work of following up with clients and cases
  • Good starting point for understanding my needs.
  • I can't excuse myself by saying I don't have access to a platform that 'does that, 'because Agile CRM probably does that. (there is a ton of features)
Vilhelm Kruse profile photo
  • It has helped us to be more on top of our finances and financial goals. We've been able to follow up with clients about lingering proposals as well as know how much we make per project.
Lynzee Jablonka profile photo

Screenshots

Agile CRM
Pipedrive

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Pipedrive

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details