What users are saying about
65 Ratings

Pipedrive

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Top Rated
131 Ratings
65 Ratings
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Score 7.3 out of 101

Pipedrive

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Top Rated
131 Ratings
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Score 8.3 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.0
Pipedrive
6.5
Customer data management / contact management
Agile CRM
8.8
Pipedrive
6.4
Workflow management
Agile CRM
7.7
Pipedrive
8.0
Territory management
Agile CRM
7.5
Pipedrive
6.6
Opportunity management
Agile CRM
8.2
Pipedrive
8.4
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.5
Pipedrive
8.2
Contract management
Agile CRM
7.8
Pipedrive
3.5
Quote & order management
Agile CRM
7.0
Pipedrive
5.2
Interaction tracking
Agile CRM
8.2
Pipedrive
7.2
Channel / partner relationship management
Agile CRM
8.9
Pipedrive
4.5

Customer Service & Support

Agile CRM
7.1
Pipedrive
3.1
Case management
Agile CRM
7.2
Pipedrive
5.0
Call center management
Agile CRM
6.8
Pipedrive
1.1
Help desk management
Agile CRM
7.2
Pipedrive
3.2

Marketing Automation

Agile CRM
8.5
Pipedrive
8.2
Lead management
Agile CRM
8.6
Pipedrive
7.8
Email marketing
Agile CRM
8.5
Pipedrive
8.7

CRM Project Management

Agile CRM
7.3
Pipedrive
6.8
Task management
Agile CRM
7.7
Pipedrive
8.7
Billing and invoicing management
Agile CRM
6.9
Pipedrive
4.2
Reporting
Agile CRM
7.3
Pipedrive
7.5

CRM Reporting & Analytics

Agile CRM
7.2
Pipedrive
5.0
Forecasting
Agile CRM
6.6
Pipedrive
4.9
Pipeline visualization
Agile CRM
8.3
Pipedrive
8.6
Customizable reports
Agile CRM
6.6
Pipedrive
1.6

Customization

Agile CRM
8.2
Pipedrive
6.4
Custom fields
Agile CRM
8.7
Pipedrive
8.4
Custom objects
Agile CRM
7.9
Pipedrive
8.1
Scripting environment
Agile CRM
7.9
Pipedrive
1.1
API for custom integration
Agile CRM
8.4
Pipedrive
8.0

Security

Agile CRM
8.1
Pipedrive
7.0
Single sign-on capability
Agile CRM
8.3
Pipedrive
5.9
Role-based user permissions
Agile CRM
7.9
Pipedrive
8.2

Social CRM

Agile CRM
6.4
Pipedrive
1.1
Social data
Agile CRM
6.5
Pipedrive
1.1
Social engagement
Agile CRM
6.3
Pipedrive
1.1

Integrations with 3rd-party Software

Agile CRM
8.1
Pipedrive
3.6
Marketing automation
Agile CRM
8.1
Pipedrive
3.6
Compensation management
Agile CRM
8.2
Pipedrive
3.5

Platform

Agile CRM
8.2
Pipedrive
8.4
Mobile access
Agile CRM
8.2
Pipedrive
8.4

Pros

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available
  • Extremely intuitive and clean user interface. There aren't a lot of unnecessary bells and whistles involved.
  • Dashboard features were perfect for tracking numerous sales pipelines.
  • Reporting features were easy to use and highly customizeable.
No photo available

Cons

  • The email builder really needs an open HTML section to allow you to easily embed code in your email.
  • It's not easy to view the complete number of contacts when over 10000.
  • More help documents on their site would make using the campaign feature better.
Victoria Hoete-Dodd profile photo
  • Some of the set up is difficult, especially when it comes to specific types of automation such as email. I have noticed sometimes emails show up and other times it does not.
  • There are glitches especially when pasting images into notes.
  • I wish they warned us before updates happen so we are always in the know.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Pipedrive8.2
Based on 2 answers
Unless I find something better...
No photo available

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Pipedrive10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
Pipedrive8.2
Based on 1 answer
No answer on this topic is available.

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.4
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Pipedrive8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
Pipedrive8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline profile photo

Alternatives Considered

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo
CapsuleCRM was our go-to system up until now and it did a very decent job. Where it lacked, however, was its visualization of the sales process. It also bothered us that outstanding tasks could not easily be removed if they piled up AND they were taking up a great deal of space on our main login dashboard - more a problem at our end but still something we didn't enjoy. Pipedrive has a cleaner and simple layout with more power behind the scenes - we couldn't be happier.
Ross Dunn profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • My staff has found this system very simple to use and adapt to which has allowed us to use its systems to work harder and faster in short order.
  • The Pipedrive dashboard has significantly simplified our view of the overall sales and prospective sales in our business
  • We have two companies with separate clients and staff so having the ability to quickly switch between companies within the same account has saved us valuable time and money.
Ross Dunn profile photo

Screenshots

Agile CRM
Pipedrive

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Pipedrive

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details