What users are saying about

AgoraPulse

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Top Rated
279 Ratings
18 Ratings

AgoraPulse

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Top Rated
279 Ratings
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Score 8.5 out of 101
18 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Livefyre Studio

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Darin Spivey profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Livefyre Studio
Boolean keyword searches
AgoraPulse
7.8
Livefyre Studio
Filtering out noise/spam
AgoraPulse
7.2
Livefyre Studio
Sentiment analysis
AgoraPulse
9.1
Livefyre Studio
Broad channel coverage
AgoraPulse
8.5
Livefyre Studio

Publishing

AgoraPulse
8.1
Livefyre Studio
Content planning and scheduling
AgoraPulse
8.8
Livefyre Studio
Audience targeting
AgoraPulse
6.7
Livefyre Studio
Content optimization
AgoraPulse
9.1
Livefyre Studio
Workflow management
AgoraPulse
7.9
Livefyre Studio

Engagement

AgoraPulse
7.6
Livefyre Studio
Automated routing and prioritization
AgoraPulse
6.4
Livefyre Studio
Customer interaction histories
AgoraPulse
8.4
Livefyre Studio
Bulk actions
AgoraPulse
7.9
Livefyre Studio

Marketing

AgoraPulse
7.6
Livefyre Studio
Lead generation
AgoraPulse
6.6
Livefyre Studio
Content marketing
AgoraPulse
9.1
Livefyre Studio
Paid media management
AgoraPulse
8.2
Livefyre Studio
Campaigns and promotions
AgoraPulse
6.7
Livefyre Studio

Channel coverage/integration

AgoraPulse
8.6
Livefyre Studio
Twitter
AgoraPulse
9.1
Livefyre Studio
Facebook
AgoraPulse
8.9
Livefyre Studio
Instagram
AgoraPulse
7.8
Livefyre Studio

Reporting/analytics

AgoraPulse
7.3
Livefyre Studio
Campaign success analytics
AgoraPulse
7.7
Livefyre Studio
Real-time tracking
AgoraPulse
7.3
Livefyre Studio
Competitor analysis
AgoraPulse
6.9
Livefyre Studio

Account management

AgoraPulse
7.4
Livefyre Studio
Role-based user permissions & privileges
AgoraPulse
8.3
Livefyre Studio
Mobile access
AgoraPulse
6.6
Livefyre Studio

Pros

  • Easy to use - new members are trained within minutes on using the platform, and more advanced users can quickly find information in the tutorials section.
  • Assigning social interactions to specific team members is a crucial feature of the platform for our team.
  • AgoraPulse has done a good job adding new features and continuing to grow the offerings of an already outstanding social management platform.
Matthew Jackson profile photo
  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
Andy Newbom profile photo

Cons

  • The mobile app could catch up with the desktop version but it still has all the basic functionality and doesn't slow you down.
Jayden Andersen profile photo
  • Obviously we all want it all free! So make it all free and woohoo!
  • A complaint about the price point leaps is that they are pretty steep, goes from free to pricey real fast.
  • The comment management tools although easy and fast are a bit limited.
Andy Newbom profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The price is right, the platform is a performer and the staff at AgoraPulse is unparalleled. They also have a great blog that is highly topical---keeps me on top of social media. It's the best social media blog I have found---and I read a lot of blogs!
Jackie Eldridge profile photo
Livefyre Studio8.8
Based on 5 answers
We are planning to continue using Livefyre comments on several of our blog properties due to its simplicity, transparency and speed of operation. We are actively researching it's more advanced features for some other platforms that need higher end results. Keep up the good work Livefyre.
Andy Newbom profile photo

Usability

AgoraPulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo
We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Sam Salmassi profile photo

Return on Investment

  • The ability to monitor our social media profiles is well worth the $ amount per month. It does not allow you to tie it to individual sales, but allowed us to shave off thousands annually by bringing social management in house through software.
Chad Carman profile photo
  • Increased user engagement.
  • Increased time on site.
  • Increased page views.
John Nguyen, CSM profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Livefyre Studio

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Livefyre Studio Editions & Modules
Livefyre Studio
Additional Pricing Details

Livefyre Studio More Information