What users are saying about

AgoraPulse

Top Rated
265 Ratings

Livefyre Studio

18 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Livefyre Studio

18 Ratings
Score 8 out of 101

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Likelihood to Recommend

AgoraPulse

I can't think of a scenario where AgoraPulse (AP) is not well suited, except in a situation where you might have many clients utilizing a specific social platform not integrated into AP yet. AgoraPulse is great for individual users as well as larger teams, from a small number of clients to many social accounts (we have between 30-40).
Matthew Jackson profile photo

Livefyre Studio

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Darin Spivey profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Livefyre Studio
Boolean keyword searches
AgoraPulse
7.8
Livefyre Studio
Filtering out noise/spam
AgoraPulse
7.1
Livefyre Studio
Sentiment analysis
AgoraPulse
9.1
Livefyre Studio
Broad channel coverage
AgoraPulse
8.5
Livefyre Studio

Publishing

AgoraPulse
8.1
Livefyre Studio
Content planning and scheduling
AgoraPulse
8.8
Livefyre Studio
Audience targeting
AgoraPulse
6.7
Livefyre Studio
Content optimization
AgoraPulse
9.1
Livefyre Studio
Workflow management
AgoraPulse
7.9
Livefyre Studio

Engagement

AgoraPulse
7.5
Livefyre Studio
Automated routing and prioritization
AgoraPulse
6.4
Livefyre Studio
Customer interaction histories
AgoraPulse
8.4
Livefyre Studio
Bulk actions
AgoraPulse
7.9
Livefyre Studio

Marketing

AgoraPulse
7.6
Livefyre Studio
Lead generation
AgoraPulse
6.5
Livefyre Studio
Content marketing
AgoraPulse
9.1
Livefyre Studio
Paid media management
AgoraPulse
8.2
Livefyre Studio
Campaigns and promotions
AgoraPulse
6.7
Livefyre Studio

Channel coverage/integration

AgoraPulse
8.6
Livefyre Studio
Twitter
AgoraPulse
9.2
Livefyre Studio
Facebook
AgoraPulse
8.9
Livefyre Studio
Instagram
AgoraPulse
7.8
Livefyre Studio

Reporting/analytics

AgoraPulse
7.3
Livefyre Studio
Campaign success analytics
AgoraPulse
7.6
Livefyre Studio
Real-time tracking
AgoraPulse
7.4
Livefyre Studio
Competitor analysis
AgoraPulse
6.9
Livefyre Studio

Account management

AgoraPulse
7.4
Livefyre Studio
Role-based user permissions & privileges
AgoraPulse
8.3
Livefyre Studio
Mobile access
AgoraPulse
6.6
Livefyre Studio

Pros

  • Easy to use - new members are trained within minutes on using the platform, and more advanced users can quickly find information in the tutorials section.
  • Assigning social interactions to specific team members is a crucial feature of the platform for our team.
  • AgoraPulse has done a good job adding new features and continuing to grow the offerings of an already outstanding social management platform.
Matthew Jackson profile photo
  • It's pretty flexible. There were only a few things we found that were too specific to our environment and could not be easily done.
  • The out-of-the-box GUI design was decent. It was also configurable with limited custom CSS, anticipating the need for each company to customize the look and feel to suit their own needs.
  • Basic interface is good, providing the necessary data points like total comment count. Visual effects are good too, with fade-in effects for new comments.
  • They also provide back-end APIs to gather information about the "hottest" threads. We used this to construct our own "Hot Topics" section that could link users to the related article so they could comment themselves.
  • Good support, even after implementation. They were always available by phone and even through realtime IM chats direct to their developers, skipping awkward non-technical middlemen.
Darin Spivey profile photo

Cons

  • I'm not a fan of the way AgoraPulse pushes images to LinkedIn, which is as a link, rather than a native image. It leads to some clunky-looking posts.
  • One item I'd like to see, which I believe they're working on, is a unified inbox. Having all notifications in one place would make it easier to use as the primary means for responding to and engaging with our audience.
  • While the listening feature is awesome, it's fairly limited for Instagram. I wish there was the ability to create a search with filters based on language, or excluding words/hashtags, etc. There are hashtags I want to listen for, but the volume of nonsense and/or irrelevant posts that use those hashtags makes it difficult to weed through. A better advanced search function for that feature would be a huge benefit.
Jason Glogau profile photo
  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
Darin Spivey profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
Livefyre Studio8.8
Based on 5 answers
Since the product has met our needs without having to constantly maintaining it, I'd say the likelihood of keeping our contact up-to-date is very high, especially considering the effort for its implementation
Darin Spivey profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

To be quite honest, we tried Agorapulse first and liked it so much we decided to go with Agorapulse almost immediately. Ease of use, accessible and easily obtainable analytics were the selling points.Tried Hootsuite but it really did not match up in comparison. Did not like the analytics, and the multiple column social engagement panel was difficult to navigate and hard to learn.We wanted to go with Sprout Social, but it was too expensive for our budget.
Joey McNamara profile photo
We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Sam Salmassi profile photo

Return on Investment

  • Scheduling a month's worth of posts for a single client would take 6-7 hours without AgoraPulse. Now we're down to about 90 minutes!
  • AgoraPulse allows me to take on 3-4 times the number of clients I'd otherwise be able to handle.
Kris White profile photo
  • The impact is positive. After its implementation, we have not had to touch the code.
  • Our comments section now looks very modern, as many companies on the Internet use Livefyre and are used to its interface.
Darin Spivey profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Livefyre Studio

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Livefyre Studio Editions & Modules
Livefyre Studio
Additional Pricing Details

Livefyre Studio More Information