Item: Agorapulse
Rating: 10
Author: Paul Gully

Overall Satisfaction with Agorapulse

Use Cases and Deployment Scope

As an agency, we are using Agorapulse daily to manage, maintain and monitor client's social media channels, as well as our own. In the last year, Agorapulse has helped speed up and streamline our process, allowing us to scale our company and take on more work. The ease of the user interface along with the features makes it easy for not only us to use but also clients when approving content and calendar planning. With its extensive features we have been able to upgrade our reporting to clients, and also use the data and analytics to constantly improve social media strategies.

Pros and Cons

Pros

Easy to use interface.
Excellent for centralized monitoring and messaging.
Quick to duplicate and edit any posts.
Full reporting that can also be customized.

Cons

Better integration with Instagram.
To be able to scroll with the mouse on listening channel.
Clearer notification when tickets are expiring on screen as a reminder.

Return on Investment

Allowed us to improve our services
Enabled us to scale our business and offer more
Helped speed up our day to day workflow

Alternatives Considered

Hootsuite

The user interface and experience are so much easier with Agorapulse. Quick to navigate and simple to use resulting in a much quicker workflow. There is no downtime with Agorapulse (none that we have experienced yet). We used to get a lot of glitches with Hootsuite. The reporting side fits exactly what we need and would like. And looks great to our customers. This was a massive plus for us as we also used GAIN which did not have any reporting.

Key Insights

Do you think Agorapulse delivers good value for the price?

Not sure

Are you happy with Agorapulse's feature set?

Yes

Did Agorapulse live up to sales and marketing promises?

Yes

Did implementation of Agorapulse go as expected?

Yes

Would you buy Agorapulse again?

Yes

Other Software Used

Microsoft 365 Business Premium, Affinity Publisher, Adobe Acrobat Reader DC, Adobe Premiere Pro, Adobe PhotoShop, Adobe Illustrator CC, Adobe Audition, HubSpot CRM

Usability

The user interface is fantastic. Clear and easy to use. The layout and navigation is very well thought out enabling us to work quicker, and smarter. Moving around Agorapulse becomes second nature very quickly, which makes day to day workflows so much easier. The features included are comprehensive, especially the reporting. And having everything in one place for messaging and monitoring is a real help.

Support Rating

The support from Agorapulse is excellent. Any time we have made contact they have been quick to reply, and given added extra information to help. The initial sales experience was also good. Not pushy like a lot of other companies, more that they would like to help. And they certainly did for us at a difficult time which built a fantastic relationship with us from the very start. Communication is great too, with just the right amount of emails and updates. Overall we feel that they genuinely care about their clients and users.

Likelihood to Recommend

For day-to-day use and speeding up of workflow Agorapulse ticks all the boxes. Greatly speeds up the planning side and then the scheduling. Monitoring everything is so much easier with it all in one place.
The only real scenario where it is not well suited is for a smaller company, or agency primarily is the cost. Therefore, it's much better suited for established companies looking to improve their systems and services.

Agorapulse Feature Ratings

Comments

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Candace Pope
commented 4 years ago
Hi Paul, What an amazing review! Thank you for taking the time to say all of your kind words about Agorapulse. It's so great to hear our tool is able to help your team be more efficient! Thank you for your feedback as well. We are always looking for ways to improve our tool so your voice means a lot to us. Do you have any specific ideas on how we can have clearer notifications when tickets are expiring? We would love to pick your brain about that idea! Best, Candace Agorapulse

Agorapulse and how it has helped elevate our business.