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35 Ratings

Smartsheet

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35 Ratings
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Score 8.3 out of 101

Smartsheet

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Top Rated
262 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

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Likelihood to Recommend

Aha!

If yours is a Product based company and has clear strategy defined for at least a year, Aha! can solve lot of your problems. Aha! gives your Product team a clear idea of how to proceed and where their products are going. The progress, the delays and strategy all are under one umbrella. Best thing is: from top-to-bottom, every product member can work on Aha!.
Himanshu Singh profile photo

Smartsheet

Smartsheets is very well suited for building and managing project plans, no matter how simple or complex they are. Budgets are easily managed and maintained, as are scheduling dates and assigning users 'action items' and permissions, with cell-level security features available out of the box. Smartsheets is well suited for collaboration. Multiple users, if given admin or editor privileges have the ability to make changes at once, avoiding issues that often can materialize regarding versioning errors typical, as a result of multiple authors or editors.For project managers, smartsheets has multiple 'views' available, which can come in handy depending on your specific purpose. For those interested in seeing all of the details, the standard view is a table/spreadsheet type of view. For a more agile approach, or a simplified user view, their 'task-list' type view can help to easily view in a card-type of format and classify those tasks that have been 'completed' versus 'in-progress' , 'in qa' or other relevant category / classification. Other views include the Gannt chart view, which is helpful for seeing things in a calendar-like view, helpful in showcasing things like dependencies.
No photo available

Feature Rating Comparison

Project Management

Aha!
Smartsheet
8.3
Task Management
Aha!
Smartsheet
8.7
Resource Management
Aha!
Smartsheet
8.4
Gantt Charts
Aha!
Smartsheet
9.0
Scheduling
Aha!
Smartsheet
8.5
Workflow Automation
Aha!
Smartsheet
8.7
Team Collaboration
Aha!
Smartsheet
9.3
Support for Agile Methodology
Aha!
Smartsheet
8.3
Support for Waterfall Methodology
Aha!
Smartsheet
8.2
Document Management
Aha!
Smartsheet
8.8
Email integration
Aha!
Smartsheet
7.4
Mobile Access
Aha!
Smartsheet
7.9
Timesheet Tracking
Aha!
Smartsheet
8.0
Change request and Case Management
Aha!
Smartsheet
7.7
Budget and Expense Management
Aha!
Smartsheet
7.9

Professional Services Automation

Aha!
Smartsheet
7.6
Quotes/estimates
Aha!
Smartsheet
6.8
Invoicing
Aha!
Smartsheet
6.4
Project & financial reporting
Aha!
Smartsheet
8.4
Integration with accounting software
Aha!
Smartsheet
8.7

Pros

  • Product road-mapping is best in Aha!
  • The types of boards it has gives flexibility to every kind of product managers.
  • It has various matrices to make the foundation for a good PRD.
Himanshu Singh profile photo
  • Easy to use and intuitive
  • Sleek, clean user interface
  • Manages user groups, security, and permissions with ease
No photo available

Cons

  • Bug tracking needs to be improvised, JIRA has upper hand in this.
  • Notes section can be improved as we found less flexibility in Notes.
  • The integration of Tech team to use Aha! needs to be strengthened. As of now, Tech is reliable on project tracking software rather than Aha!
Himanshu Singh profile photo
  • There really isn't much up-front guidance offered on using Smartsheet. As with any company, they will provide training and obviously have a help menu, but it would be nice for there to be some "forced" tips and tricks or tutorials provided to give new users the ability to "power-use" the software more quickly.
  • Project files become very large, and it is often very difficult to work on different sections without getting lost within the project. This is not necessarily specific just to Smartsheet, but functionality that would enable modularization or more easy navigation to work on multiple parts of a sheet at once would be helpful.
  • Communication tools within Smartsheet are not very functional or not very intuitive. Because of its collaborative nature, it would be helpful for there to be more capabilities for communication within the application about changes being made or between users who are editing the same sheet.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Smartsheet8.9
Based on 20 answers
Smartsheet has made my work life easier. Reduced my email significantly. Smartsheet and SaneBox have got me leaving the office with 0... Yes 0 emails in my inbox. My inbox would reach 150-250 email per day. Smartsheet brought that number down significantly and SaneBox took it the rest of the way. Do yourself a favor and check out SaneBox, too.
Kris Walsh profile photo

Usability

Aha!6.0
Based on 1 answer
The functionality is there, but it's intimidating to learn.
No photo available
Smartsheet9.2
Based on 5 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss profile photo

Support

Aha!10.0
Based on 1 answer
Support always answered in 24 hours for any inquiry-- a reasonable timeframe for most of our requests. The PM team participated actively in supporting their features, keeping them close to the product.
Ross Reynolds profile photo
Smartsheet6.8
Based on 5 answers
The product works great. The support team is responsive, but hardly ever needed. Training and consulting is free.
Kris Walsh profile photo

Implementation

No score
No answers yet
No answers on this topic
Smartsheet9.7
Based on 5 answers
Great product
Kristin Komassa profile photo

Alternatives Considered

Aha! definitely does more than either Pivotal Tracker or JIRA. We still use JIRA to track tasks by department, but for strategy everything is in Aha! and aligns all of our other project/task trackers including integrating with Salesforce so we're able to work within every departments' preferred solution and see progress without necessarily having to check with everyone involved in a project.
No photo available
I have used Microsoft Project, Basecamp, OmniPlan and Excel to organize projects. Smartsheet, by far, is my favorite. Although Smartsheet is not quite as detailed with Gantt charts as Microsoft Project and OmniPlan, it is much more user friendly. Smartsheet also has the capability to do similar functions that you find in Excel such as formulas, sorting, etc. However, my favorite [thing about] Smartsheet is the collaboration features and real-time updates. Linking cells across sheets together, leaving comment threads, adding attachments, using Google Hangouts, entering a sheet at the same time as your teammates, and sending updates and reminders are just a few examples of how teams can work together. Collaborators don't even need a license - they can simply log in if you invite them! Lastly, Smartsheet has solutions for so many different kinds of projects that I have used it both at work and for my many volunteer projects for large project management, planning events, managing grants, developing/conducting surveys and more. This does not even include the additional platforms I have not tried such as employee hiring, budgeting, and document routing. There seems to be a template or solution for just about anything. You just have to get in there and play!
Meghan M. Prentiss profile photo

Return on Investment

  • It has helped us improve our product lifecycle communication. We have less wasted time spent figuring out where the project is and what it's waiting on. This has helped departments further down the project better use their time so they're already aligned with what's happening rather than waiting for a handoff.
  • Aha! has helped include our customers more in our product planning and especially in our bug fixes and new feature roadmaps.
  • Aha! has improved our strategy meetings or roundup discussions by storing everything in one place. They're shorter and more focused.
No photo available
  • Our marketing strategies for the web and social media are much more organized.
  • It's easier for our manager to see what we're working on and the statuses of projects.
  • It was very easy for our department to implement a color coded system to track the design implementation of our advertisements.
Katharine Brogan Ozeck profile photo

Pricing Details

Aha!

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aha! Editions & Modules
Aha!
Edition
Premium
$591
Enterprise
$992
Enterprise+
$1492
1. user/month
2. product owner or contributor/month
Additional Pricing Details

Smartsheet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Smartsheet Editions & Modules
Smartsheet
Additional Pricing Details