What users are saying about

Aha!

26 Ratings

Smartsheet

Top Rated
233 Ratings

Aha!

26 Ratings
Score 8.1 out of 101

Smartsheet

Top Rated
233 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Aha!

  • Aha! is the all around product management tool. You need something once you build out a product management role and grow beyond a small scrum team with one or two products. JIRA, Pivotal, and project management tools don't cut it for aligning [engineering] with product initiatives once the backlog starts to scale.
  • On the other hand, there are several unfinished features that my peers all admit to having to work around: Capacity Planning, Salesforce Integration, Roadmap Display Flexibility, User Feedback, etc. This year has been all about reporting in terms of feature releases. As Aha! grows, they will fill in these other areas, so stay tuned.
Ross Reynolds profile photo

Smartsheet

Smartsheet is well suited for detailing project tasks, assigning task responsibilities, and tracking project progress, especially within a team of people. Its accessibility makes it ideal for when people are working remotely or when the project information is intended to be shared with a lot of people. The project files are easy to share, and since it is housed in the cloud, there is never a question of whether it is the most "up-to-date" file or not.It is an invaluable tool for project management but can also be used for any sort of complex task management. The only scenarios in which it seems like it is not very appropriate is if the project or task is too small to require much planning or has too few people to require any sort of collaboration or visibility.
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Feature Rating Comparison

Project Management

Aha!
Smartsheet
7.9
Task Management
Aha!
Smartsheet
8.4
Resource Management
Aha!
Smartsheet
8.2
Gantt Charts
Aha!
Smartsheet
8.6
Scheduling
Aha!
Smartsheet
8.3
Workflow Automation
Aha!
Smartsheet
8.3
Team Collaboration
Aha!
Smartsheet
9.2
Support for Agile Methodology
Aha!
Smartsheet
7.4
Support for Waterfall Methodology
Aha!
Smartsheet
7.1
Document Management
Aha!
Smartsheet
8.9
Email integration
Aha!
Smartsheet
7.0
Mobile Access
Aha!
Smartsheet
7.6
Timesheet Tracking
Aha!
Smartsheet
7.2
Change request and Case Management
Aha!
Smartsheet
7.6
Budget and Expense Management
Aha!
Smartsheet
7.1

Professional Services Automation

Aha!
Smartsheet
7.5
Quotes/estimates
Aha!
Smartsheet
6.9
Invoicing
Aha!
Smartsheet
6.5
Project & financial reporting
Aha!
Smartsheet
8.5
Integration with accounting software
Aha!
Smartsheet
8.0

Pros

  • Aha! is an all around product management suite. It is great for breaking product plans into initiatives, features, and user stories. This helps the organization understand the product plan and what is driving individual work items. Unlike Jira and project management tools, it helps you prioritize by major themes, features, and releases. Once you start to use it, you can't go back to a project management tool because the views for organizing and prioritizing features just isn't there.
  • Aha! also excels at idea management. You can create a portal for users to submit ideas and manage them through a workflow. Users can submit ideas through a variety of channels, including email, ZenDesk, and SalesForce. You can even attach account values to an idea submitted through SalesForce, though the UI in SalesForce is a little kludgy. This is a great feature for those that have the capacity to manage feedback this way, but be aware that it takes time to manage.
  • Aha! works pretty well with Jira so that project managers can have their backlog that is understandable to the business and engineering can break down those work items however they want.
  • Aha! also has a lot of useful integrations: Slack, ZenDesk, Zapier, etc. It also integrates with every major software project management tool on the market: Jira, Pivotal, Rally, Redmine, and TFS.
Ross Reynolds profile photo
  • Smartsheet is very good at tracking tasks and generating dependencies. The user interface for accomplishing these functions is very intuitive, especially for anyone who has familiarity with Microsoft Excel. It basically takes some of the functionality of Microsoft Excel and Microsoft Project and merges them into an application that is more user friendly.
  • Smartsheet is also very good at offering connectivity and collaboration. Because of the way in which non-project management users can log in, receive notifications, and interact with the Smartsheet, it doesn't feel like it is the project manager's domain but rather something that is a tool for everyone to make use of and share.
  • Smartsheet is very accessible. As a someone who used Microsoft Project in the past, it has been much more convenient to access Smartsheet through the web rather than having to ensure I have access to the latest file or ensure that multiple people aren't trying to work on the file at the same time.
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Cons

  • Some of the workflows will auto update in non-sensical ways… For instance, it will update a project that is marked as "In Progress" in JIRA to "Done" in Aha!
  • The integration with JIRA doesn't allow auto-updating so that when one of the people I manage adds a project in JIRA it doesn't show up in Aha! until I manually create it in Aha!
  • It's costly to add additional seats to the license so I only have the essential people with permissions to edit or create.
Eric Dunne profile photo
  • There really isn't much up-front guidance offered on using Smartsheet. As with any company, they will provide training and obviously have a help menu, but it would be nice for there to be some "forced" tips and tricks or tutorials provided to give new users the ability to "power-use" the software more quickly.
  • Project files become very large, and it is often very difficult to work on different sections without getting lost within the project. This is not necessarily specific just to Smartsheet, but functionality that would enable modularization or more easy navigation to work on multiple parts of a sheet at once would be helpful.
  • Communication tools within Smartsheet are not very functional or not very intuitive. Because of its collaborative nature, it would be helpful for there to be more capabilities for communication within the application about changes being made or between users who are editing the same sheet.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Smartsheet8.9
Based on 20 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer profile photo

Usability

Aha!6.0
Based on 1 answer
The functionality is there, but it's intimidating to learn.
No photo available
Smartsheet9.2
Based on 5 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss profile photo

Support

Aha!10.0
Based on 1 answer
Support always answered in 24 hours for any inquiry-- a reasonable timeframe for most of our requests. The PM team participated actively in supporting their features, keeping them close to the product.
Ross Reynolds profile photo
Smartsheet6.8
Based on 5 answers
I usually get a response within a few hours. I even followed up with a tech support specialist that I met while at the Smartsheet headquarters and he was able to help me out with another (very complex) formula.
Amber Bales profile photo

Implementation

No score
No answers yet
No answers on this topic
Smartsheet9.7
Based on 5 answers
Know your team roles and the expectations of your supervisor—from the top down. Implementing Smartsheet was definitely an iterative process that required (and still requires) maintenance and fine-tuning. Although we have a new working tool and process, I expect that we will continue to improve both through the next few years.
Courtney Barringer profile photo

Alternatives Considered

I was not a decisionmaker for this product.
Eric Dunne profile photo
I have preferred Smartsheet to Microsoft Project because it is more intuitive to use and better lends itself to collaboration. It also is more convenient to use because of the fact that it is accessible through the web.In my experience with managing relatively small scale projects, there has not been an instance when I have not preferred Smartsheet to Microsoft Project for project planning tasks.
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Return on Investment

  • Provides a birds-eye view for the leadership team into what is being worked on.
  • Seats are costly and hard to justify for additional team members
Eric Dunne profile photo
  • Better overall visibility of current workload for projects and scheduling.
  • We have hit roadblocks with users who just refuse to learn a new tool or do not take a second look.
Lauren Cruz profile photo

Pricing Details

Aha!

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Smartsheet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details