What users are saying about
31 Ratings

Smartsheet

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Top Rated
251 Ratings
31 Ratings
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Score 8.3 out of 101

Smartsheet

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Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

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Likelihood to Recommend

Aha!

  • Aha! is the all around product management tool. You need something once you build out a product management role and grow beyond a small scrum team with one or two products. JIRA, Pivotal, and project management tools don't cut it for aligning [engineering] with product initiatives once the backlog starts to scale.
  • On the other hand, there are several unfinished features that my peers all admit to having to work around: Capacity Planning, Salesforce Integration, Roadmap Display Flexibility, User Feedback, etc. This year has been all about reporting in terms of feature releases. As Aha! grows, they will fill in these other areas, so stay tuned.
Ross Reynolds profile photo

Smartsheet

Smartsheet is well suited for detailing project tasks, assigning task responsibilities, and tracking project progress, especially within a team of people. Its accessibility makes it ideal for when people are working remotely or when the project information is intended to be shared with a lot of people. The project files are easy to share, and since it is housed in the cloud, there is never a question of whether it is the most "up-to-date" file or not.It is an invaluable tool for project management but can also be used for any sort of complex task management. The only scenarios in which it seems like it is not very appropriate is if the project or task is too small to require much planning or has too few people to require any sort of collaboration or visibility.
No photo available

Feature Rating Comparison

Project Management

Aha!
Smartsheet
8.3
Task Management
Aha!
Smartsheet
8.6
Resource Management
Aha!
Smartsheet
8.3
Gantt Charts
Aha!
Smartsheet
9.0
Scheduling
Aha!
Smartsheet
8.5
Workflow Automation
Aha!
Smartsheet
8.6
Team Collaboration
Aha!
Smartsheet
9.2
Support for Agile Methodology
Aha!
Smartsheet
8.1
Support for Waterfall Methodology
Aha!
Smartsheet
8.0
Document Management
Aha!
Smartsheet
8.8
Email integration
Aha!
Smartsheet
7.4
Mobile Access
Aha!
Smartsheet
7.8
Timesheet Tracking
Aha!
Smartsheet
7.8
Change request and Case Management
Aha!
Smartsheet
7.7
Budget and Expense Management
Aha!
Smartsheet
7.8

Professional Services Automation

Aha!
Smartsheet
7.6
Quotes/estimates
Aha!
Smartsheet
6.9
Invoicing
Aha!
Smartsheet
6.4
Project & financial reporting
Aha!
Smartsheet
8.4
Integration with accounting software
Aha!
Smartsheet
8.7

Pros

  • Aha! can track roadmaps, timelines and projects alongside parent and child tasks or campaigns
  • Aha! creates an easy way to vote up projects or bugs that should be worked
  • Simple way to allow customers to provide feedback and input on features and bugs
No photo available
  • Collaboration - The ability to easily share a sheet with another co-worker or multiple people and have everyone making updates all at the same time is really nice.
  • Integration - Smartsheet integrates with Outlook very nicely. I can easily send updates, notifications, or any other messages to anyone through email. This eliminates having to open up my email and type up a message about a particular row or item in Smartsheet. Using the send row option it just sends a nice snapshot of the row with a brief message! We also use Microsoft SharePoint here at Minnkota as well and I have found the publishing function of Smartsheet to be very useful! This allows a sheet to be embedded into a webpage or SharePoint site for viewing access to any of our SharePoint users, which is everyone at our company.
  • Keeping up with the times - There seems to always be new features or updates coming out for Smartsheet. A lot of other companies do this with their software as well, but usually it just adds a lot of confusion with the product. SmartSheet is all about keeping their product user friendly. Not to much training is really required for Smartsheet. I'd say that most anyone could sign up for the 30 day trial and have a good portion of the product features figured out. However, the best practices take time and a lot of trial and error before you can figure out what works best for your company.
  • Support - Smartsheet has a link on their website where you can shoot an email off about anything. They are usually pretty quick to respond and if what you are requesting is not "possible" then they seem to always have a work-around for everything!
Zac Cyrus profile photo

Cons

  • Look and feel seems to be similar, no matter what options are chosen
  • Putting everything in a single view can be difficult, depending on how much you're tracking
  • Would be nice to have a little more integrated way of getting through roadmaps and projects so you aren't switching back and forth
No photo available
  • Some basic spreadsheet functionality like Merge Cells have to be worked around.
  • I am an advanced Excel user and wish I could have Visual Basic functionality in Smartsheet.
Kris Walsh profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Smartsheet8.9
Based on 20 answers
Smartsheet has made my work life easier. Reduced my email significantly. Smartsheet and SaneBox have got me leaving the office with 0... Yes 0 emails in my inbox. My inbox would reach 150-250 email per day. Smartsheet brought that number down significantly and SaneBox took it the rest of the way. Do yourself a favor and check out SaneBox, too.
Kris Walsh profile photo

Usability

Aha!6.0
Based on 1 answer
The functionality is there, but it's intimidating to learn.
No photo available
Smartsheet9.2
Based on 5 answers
Smartsheet is a spreadsheet. Everyone is familiar with spreadsheets.
That being said, comparing Smartsheet to a spreadsheet is like comparing a Golf Cart to a Tesla.
Yea, they both have 4 wheels and run on electric power, but... (:
Kris Walsh profile photo

Support

Aha!10.0
Based on 1 answer
Support always answered in 24 hours for any inquiry-- a reasonable timeframe for most of our requests. The PM team participated actively in supporting their features, keeping them close to the product.
Ross Reynolds profile photo
Smartsheet6.8
Based on 5 answers
The product works great. The support team is responsive, but hardly ever needed. Training and consulting is free.
Kris Walsh profile photo

Implementation

No score
No answers yet
No answers on this topic
Smartsheet9.7
Based on 5 answers
Great product
Kristin Komassa profile photo

Alternatives Considered

Aha! definitely does more than either Pivotal Tracker or JIRA. We still use JIRA to track tasks by department, but for strategy everything is in Aha! and aligns all of our other project/task trackers including integrating with Salesforce so we're able to work within every departments' preferred solution and see progress without necessarily having to check with everyone involved in a project.
No photo available
I was familiar with it, but no one else at my organization had it installed. I had to print to PDF and just send PDF files to everyone. I was the only person who could create or update and that was burdening my time and workload.
Kate Goldberg profile photo

Return on Investment

  • Very helpful separating the concerns of our product and engineering teams. Both feel notably more productive working in their "own" tools (aka aha and jira)
No photo available
  • There have not been ANY negative impacts to using Smartsheet - not one! It has completely changed the way we do business. we are able to offer high-tech, cloud-based solutions to our clients at a low cost that are user-friendly regardless of the user's comfort level with technology. It also improves employee efficiency as it relates to output as well as communication. I can't say enough about how much easier it has made everyone's jobs.
No photo available

Pricing Details

Aha!

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Smartsheet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details