Airship vs. Campaign Monitor by Marigold

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Airship
Score 8.7 out of 10
N/A
The Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle.N/A
Campaign Monitor by Marigold
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
Campaign Monitor by Marigold enables users to create, send, and optimize email marketing campaigns.
$11
per month
Pricing
AirshipCampaign Monitor by Marigold
Editions & Modules
No answers on this topic
Lite
$11
per month
Essentials
$19
per month
Premier
$149
per month
Offerings
Pricing Offerings
AirshipCampaign Monitor by Marigold
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
AirshipCampaign Monitor by Marigold
Features
AirshipCampaign Monitor by Marigold
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Airship
-
Ratings
Campaign Monitor by Marigold
8.2
27 Ratings
3% above category average
WYSIWYG email editor00 Ratings9.812 Ratings
Dynamic content00 Ratings8.424 Ratings
Ability to test dynamic content00 Ratings8.01 Ratings
Landing pages00 Ratings5.22 Ratings
A/B testing00 Ratings8.024 Ratings
Mobile optimization00 Ratings7.84 Ratings
Email deliverability reporting00 Ratings10.01 Ratings
List management00 Ratings8.54 Ratings
Triggered drip sequences00 Ratings8.04 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Airship
-
Ratings
Campaign Monitor by Marigold
10.0
5 Ratings
27% above category average
Dashboards00 Ratings10.02 Ratings
Standard reports00 Ratings10.05 Ratings
Pre-Send Testing
Comparison of Pre-Send Testing features of Product A and Product B
Airship
-
Ratings
Campaign Monitor by Marigold
8.4
7 Ratings
6% above category average
URL Validation00 Ratings9.73 Ratings
Link Tracking00 Ratings8.34 Ratings
Spam Testing00 Ratings7.36 Ratings
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AirshipCampaign Monitor by Marigold
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User Ratings
AirshipCampaign Monitor by Marigold
Likelihood to Recommend
8.8
(18 ratings)
9.2
(28 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
6.0
(1 ratings)
10.0
(5 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.0
(1 ratings)
10.0
(1 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AirshipCampaign Monitor by Marigold
Likelihood to Recommend
Airship (formerly Urban Airship)
Well-Suited for: 1. Mobile App Notifications: Ideal for targeted push notifications in apps. 2. Customer Segmentation: Effective for personalized marketing campaigns based on user data. 3. Event-Triggered Automation: Great for automated messaging based on user actions. 4. A/B Testing: Useful for optimizing campaign messages and strategies. Less Appropriate for: 1. Non-Mobile Channels: Less effective if the primary focus is on non-mobile communications like email or direct mail. 2. Basic Email Marketing: Other platforms might be better suited for simple, broad email campaigns without complex segmentation or personalization needs.
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Marigold
Campaign Monitor by Marigold is great at both scaling up as you grow (i.e. for a startup or if you're starting fresh on building a subscriber list) and providing more than just basic templates and tooling. We vetted across a lot of different options to account for where we were starting and where we hope to grow into with our opt-in email marketing, and Campaign Monitor stood out.
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Pros
Airship (formerly Urban Airship)
  • The marketing push notifications are very effective, and it gives us free hand to define different business criteria to target user groups
  • The user experience or the message content could differ from Android and iOS, and this is a huge benefit for us
  • As an Architect, troubleshooting an issue is very detailed and the time it takes to troubleshoot an issue is considerably less from our previous product
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Marigold
  • Campaign Monitor’s support is great. They have a great help page built out to help answer all your questions, and if you do have a question or issue that needs extra support, their support team responds within a couple hours to help resolve the issue.
  • The email builder is very clean and easy to use. It makes A/B testing, personalization, and dynamic content easy to implement.
  • I appreciate the insights reporting that Campaign Monitor provides. We use that regularly for our quarterly reporting to track list growth, as well as campaign performance from a high level.
  • The automation is very straight forward and has truly transformed our marketing. The learning curve is pretty low, so my entire team knows how to use it to create and edit automated email journeys.
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Cons
Airship (formerly Urban Airship)
  • The automated A/B testing winner selection and application should be added
  • The flexibility of message shape, specifically incorporating transparency so messages do not need to be a rectangular shape
  • Faster and more reliable servers around the globe
  • Making more detailed use cases and tutorials to be followed can simplify things for users
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Marigold
  • I'd prefer a central contact list with tags, rather than multiple lists. I can have one person on 5 lists and that counts as 5 subscribers.
  • While the email builder is very good, I'd prefer more customisation options.
  • Updates they make are good, but are perhaps a little slow.
  • I'd like better mobile compatibility. I get that might not be possible for the email builder (although aiming for that would be great) but for lists, reports etc there's no reason that shouldn't be mobile-compatible or have a mobile app.
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Likelihood to Renew
Airship (formerly Urban Airship)
No answers on this topic
Marigold
It flexes with us both because of the tiered pricing, and due to the comprehensive tools available. We're able to go from one newsletter to many, and few automations to many very easily while not paying for a Cadillac when what we need is a sturdy crossover.
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Usability
Airship (formerly Urban Airship)
The interface takes a bit getting used to in order to know how to take advantage of everything. Some of the analytics that are available are particularly hard to find, so it's important to pay attention when customer support reviews everything, but everything I'd want and need in terms of Push and In-App messaging is all there.
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Marigold
It's a very user friendly tool and a highly intuitive interface. It's really clearly thought out, so from a users perspective it feels very simple. By comparison, we've also used Mailchimp, and when comparing one to the other, the Mailchimp dashboard is far less logical and intuitive.
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Reliability and Availability
Airship (formerly Urban Airship)
No answers on this topic
Marigold
There have only been a couple of instances where it's been down and this has typically been middle of the night type situations that were planned downtime so they could work on maintenance. They provide notice well ahead of these instances. I've never noticed a surprise outage.
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Performance
Airship (formerly Urban Airship)
No answers on this topic
Marigold
I have noticed no slow page loads within the design interface or reports. It's all quick, even with list uploads which are notorious for being clunky in other systems. It's all been quick and easy for us.
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Support Rating
Airship (formerly Urban Airship)
I have not had to interact much with customer support as I have been able to find the vast majority of the answers I'm looking for within their documentation, which I very much appreciate because it saves me a lot of time. Customer support has been responsive and helpful for the most part during the couple of interactions I've had.
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Marigold
We haven't had to use support yet.
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Alternatives Considered
Airship (formerly Urban Airship)
We've tested a bunch of different CRM tools over the years and Airship has been a winner for its functionality, features, cost, and ability to integrate with other softwares that we use. It has been great for SMS and mobile in particular. It could certainly be a one stop shop for CRM.
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Marigold
The ability to track the effectiveness of email marketing campaigns in real-time is what makes Campaign Monitor interesting to use. All the vital features that we need to run professionally designed email campaigns that look wonderful on any device so that we boost our business are included in this platform.
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Scalability
Airship (formerly Urban Airship)
No answers on this topic
Marigold
It is so easy to use, and the things you'd want to have as you scale and get to a more complex email marketing approach are all there. From automations to lots of mobile responsive templates, it's easy to set up what you need and then customize for your brand.
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Professional Services
Airship (formerly Urban Airship)
No answers on this topic
Marigold
I did not use the professional services
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Return on Investment
Airship (formerly Urban Airship)
  • The ROI has increased more than approx. 50% (exact details to be confirmed) based on cross-channel orchestration
  • Using push notifications alone, we have seen a huge increase in app engagement which was a challenge before to nudge users to get back to the App after initial download
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Marigold
  • Private-label reports that are visually appealing and easy for clients to understand
  • The 'Worldview' map feature is a MAJOR setting point and hit with clients, as they can watch a realtime map of their emails being opened in specific locations across the world, and instantly see when a recipient clicks a link in their email.
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ScreenShots

Airship Screenshots

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