Akamai Cloud Computing (formerly Linode) include scalable and accessible Linux cloud solutions and services. These products and services support developers and enterprises as they build, deploy, secure, and scale applications.
$5
per month
Mhelpdesk
Score 7.3 out of 10
N/A
Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.
$49
per month
Pricing
Akamai Cloud Computing
Mhelpdesk
Editions & Modules
No answers on this topic
mHelpDesk
$169
per month
Offerings
Pricing Offerings
Akamai Cloud Computing
Mhelpdesk
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
CPU, transfer, storage, and RAM are bundled into one price. Storage capacity can be increased with additional Block Storage or S3-compatible Object Storage. Instant Backups can be added with complete independence to the stack. Linode NodeBalancers ensure applications are available.
Akamai Connected Cloud Linode would be a good service to host a content delivery network (CDN) because of its edge network but I'd prefer not to use Akamai Connected Cloud Linode for tasks that need GPU power such as Machine Learning or Artificial Intelligence (AI) because Akamai Connected Cloud Linode lacks deep GPU compute compared to AWS or Google Cloud or Microsoft Azure
Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
I've been with them a long time. They provide me with the capabilities I need coupled with knowledgeable support that's not pay-for-extra. However, if I move to a non-Linux OS, the level of support by necessity will drop off. I can still ask questions about the infrastructure but I my ability to ask about OS features will decrease.
Simple and clear, no BS interface. From a design perspective it's no Apple or Stripe, but it does what it needs without making me want to stick a fork in my eyes, like when being forced to use Azure, AWS or GCP.
There is very little planned downtime. Whenever planned downtime is necessary I'm always given lots of advanced notice and an explanation that I can pass along to my users that they'll understand. I really appreciate that Linode appreciates my commitment to reliable service to my users. It shows that they believe they've been successful when I'm successful.
Servers are well dimensioned and price performant. Of course one always wants more, so if they were to upgrade their hardware for the same price I'd consider moving more workloads. Networking - never had an issue. Hardware speeds - disks are fast and can grow to great size.
Support was excellent and fast. The documentation is extensive and helpful. I learned many things from their online documentation. I did not contact them by phone, but email took a day or less. Complex problems would probably need a service contract. I liked the friendly and polite tone of the support.
We got kick started with an initial walkthrough along with some free credits. The initial walkthrough helped us to understand Linode's ecosystem and start our hands on with Linode. We tried out some apps from Marketplace initially with the free credits, which not only helped us understand Linode better, but also those apps. We had implemented many such apps to our customers with Linode
We're a small organization. The implementation of our Linode solution was trivial. Once I justified a cloud server to my bosses over a co-location -- the co-lo wasn't as fast as our linode server in load tests -- it was a matter of moving one Linux implementation to another. Trivial.
We switched to Linode from Namecheap due to poor uptime, and never had any issues with stability ever again after switching. We also cut our costs in half by switching. We compared Linode to DigitalOcean and Vultr, with the primary factor that caused us to go with Linode initially being their documentation. After using Linode for 3 years, their amazing support is another reason why we wouldn't consider anyone else at this point.
When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
Although I use only a fraction of their product offerings, the total set makes scalability an easy goal to shoot for. As I said, I have a few customers that use the services my Linode provides...and I like it that way. However, should I need to scale up, I can...without incurring any more cost than I need to.
