Linode vs. Others - Our journey so far

There have been very few times we had required the support. Most of them were spam or malicious code injection incidents which when notified helped us to resolve the issues. But the effort and concern the support personnel had during such times are really appreciated. We were given enough turn around time to fix the issues and revert. The fantastic KB has made it really possible to learn almost anything required to manage the instances without getting to reach the support team. And at times when we needed assistance, we almost had it within short time. We have also been assisted at times for very generic questions related to managing the instances, even though we hadn’t opted for Manages Services plan.

Linode perfectly fits any startup. Not just that, it holds true for design and development business[es] to manage their client’s websites and applications with ease. Scalability is never a problem with Linode. Having said that, a load balanced cluster setup fits precisely for any Enterprise requirements. The availability of multiple linux flavors also gives us an additional choice while setting up opensource applications. Though we are using few Linodes for email servers, we would love to have an email service from Linode. That would take off our worries about managing the email server and services. We had been receiving few requirements year ago on GPU based applications, which we weren't able to take up. Now with the availability of GPU plans we don't have to worry.

In this eight years of being Linode's customer, there hasn't been a single day we faced problem. Even the migration or maintenance activities have been planned, organised and priorly informed. Kudos to taking care of even such small metrics. Though the instances are unmanaged, the support team helps with relevant document links, or their own articles that help us to fix or solve the issues we face.

We haven't faced any issues so fare related to implementation of Linode and are quite happy with it.

We got kick started with an initial walkthrough along with some free credits. The initial walkthrough helped us to understand Linode's ecosystem and start our hands on with Linode. We tried out some apps from Marketplace initially with the free credits, which not only helped us understand Linode better, but also those apps. We had implemented many such apps to our customers with Linode

As mentioned earlier, not just the user experience, but the extent to which we could configure nodes in linode is extremely important feature. From just selecting the operating system, zone, templates, marketplace apps, configuring vlan, IP management, RDNS settings, backup, restoration, migration etc plays a vital role in day to day server management.

Simplicity is the core of Linode, let that be the UX nor their products. I had never faced any challenge with using the Cloud panel not configuring products, right from the very first time. That way, i would say Linode's overall usability is the best compared to all the Cloud providers. It is simple, straight and developer friendly.

I completely agree with the above statement. Linode provides the best option in terms of configurations and scalability. We have chosen share CPU instances many times and then moved on with dedicated CPU instances, just with a click of button.

We haven't faced any outages in service in past 8 years. Also, any important maintenance are informed in prior.

We use Linode for its Geographical presence across multiple locations. That way, we don't really face issues with it.

Customers are quite happy to use and mange their Linode from our billing system like WHMCS and Hostbill

From the first enquiry form submission to taking the first Linode live with free credits, the entire process was butter smooth and systematic.

The after sales support from Linode has been excellent so far