Alchemer vs. Apptentive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alchemer
Score 7.9 out of 10
N/A
Alchemer (formerly SurveyGizmo) is an online survey tool that helps companies design surveys and collect and analyze data. Features include branding, logic & branching, mobile surveys, question types, and reporting.
$49
per month
Apptentive
Score 8.0 out of 10
N/A
Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect…N/A
Pricing
AlchemerApptentive
Editions & Modules
Collaborator
$49
per month
Professional
$149
per month
Full Access
$249
per month
Enterprise and Business
Contact for quote
No answers on this topic
Offerings
Pricing Offerings
AlchemerApptentive
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AlchemerApptentive
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Alchemer
8.9
13 Ratings
13% above category average
Apptentive
-
Ratings
Survey templates8.712 Ratings00 Ratings
Themes8.313 Ratings00 Ratings
Custom logo/branding9.812 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Alchemer
8.6
14 Ratings
0% below category average
Apptentive
-
Ratings
Changes to live survey8.314 Ratings00 Ratings
Question design help8.013 Ratings00 Ratings
Multiple question types9.514 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Alchemer
8.0
14 Ratings
4% below category average
Apptentive
-
Ratings
Survey logic flexibility8.014 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Alchemer
7.6
14 Ratings
8% below category average
Apptentive
-
Ratings
Response tracking8.314 Ratings00 Ratings
Data export6.914 Ratings00 Ratings
Standard reports6.214 Ratings00 Ratings
Custom reports8.213 Ratings00 Ratings
Analytics8.112 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Alchemer
8.6
12 Ratings
3% above category average
Apptentive
-
Ratings
Access controls8.211 Ratings00 Ratings
Compliance9.011 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Alchemer
8.8
13 Ratings
9% above category average
Apptentive
-
Ratings
Vendor-offered crowdsourcing8.96 Ratings00 Ratings
Respondent restrictions8.613 Ratings00 Ratings
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AlchemerApptentive
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User Ratings
AlchemerApptentive
Likelihood to Recommend
8.6
(14 ratings)
8.0
(2 ratings)
Usability
8.7
(5 ratings)
-
(0 ratings)
Support Rating
6.7
(5 ratings)
-
(0 ratings)
User Testimonials
AlchemerApptentive
Likelihood to Recommend
Widgix, dba Alchemer
SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
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Apptentive
Apptentive is well suited for getting more feedback from mobile app users. It has all the tools to ask the right questions at the right time. It's less appropriate for simply an app metrics solution. While it provides metrics other mobile platforms would be better at compiling the correct metrics needed for insights.
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Pros
Widgix, dba Alchemer
  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
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Apptentive
  • Push notifications for app store reviews.
  • Targeted interactions based on in-app events.
  • Easy in-app messaging service for direct access to our support team.
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Cons
Widgix, dba Alchemer
  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
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Apptentive
  • Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
  • Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
  • Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.
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Usability
Widgix, dba Alchemer
The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.
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Apptentive
No answers on this topic
Support Rating
Widgix, dba Alchemer
Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.
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Apptentive
No answers on this topic
Alternatives Considered
Widgix, dba Alchemer
I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.
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Apptentive
We thought about Firebase, but we ultimately selected Apptentive because it is brand-agnostic. Using a Google app for an iOS application could have proved disastrous if the support for iOS had been lost down the line.
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Return on Investment
Widgix, dba Alchemer
  • It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
  • It has helped us to optimize resources especially man hours involved in survey design.
  • It has been a valuable partner in almost all [of] our uses.
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Apptentive
  • Apptentive has helped us increase our app store ratings which results in better listings in search results, etc.
  • Apptentive has helped give us better insights from our users.
  • Apptentive has helped us better manage emergencies that we can address without an App Store update now.
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ScreenShots

Apptentive Screenshots

Screenshot of Sentiment and Topic Analysis - The Apptentive dashboard provides key insights into who customers are, what they care about, and how to communicate with them. Apptentive works from day one using machine learning and semantic analysis to bubble up key trends, so the user can stop guessing what customers want and recognize issues not readily seen.Screenshot of The Love Dialog shows how customers feel about a brand and mobile experience by asking one simple question, ‘Do you love our company?’. The Love Dialog allows users to track and analyze customer sentiment over time, and by app version.Screenshot of Apptentive’s Surveys can be changed without updating the app. Collect quantitative data and qualitative information with a tap. Optimized for mobile with in-depth targeting, gather thousands of responses to make faster data-driven decisions.