What users are saying about
40 Ratings
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Score 8.4 out of 100
5 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

Apptentive

Apptentive is well suited for getting more feedback from mobile app users. It has all the tools to ask the right questions at the right time. It's less appropriate for simply an app metrics solution. While it provides metrics other mobile platforms would be better at compiling the correct metrics needed for insights.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
Apptentive
Survey templates
Alchemer, formerly SurveyGizmo
7.2
Apptentive
Themes
Alchemer, formerly SurveyGizmo
5.7
Apptentive
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
Apptentive

Survey Content

Alchemer, formerly SurveyGizmo
8.2
Apptentive
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
Apptentive
Question design help
Alchemer, formerly SurveyGizmo
9.3
Apptentive
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
Apptentive

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
Apptentive
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
Apptentive

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
Apptentive
Response tracking
Alchemer, formerly SurveyGizmo
9.8
Apptentive
Data export
Alchemer, formerly SurveyGizmo
9.8
Apptentive
Standard reports
Alchemer, formerly SurveyGizmo
9.0
Apptentive
Custom reports
Alchemer, formerly SurveyGizmo
8.1
Apptentive
Analytics
Alchemer, formerly SurveyGizmo
9.6
Apptentive

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
Apptentive
Access controls
Alchemer, formerly SurveyGizmo
8.2
Apptentive
Compliance
Alchemer, formerly SurveyGizmo
9.7
Apptentive

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
Apptentive
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
Apptentive
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
Apptentive

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

Apptentive

  • Push notifications for app store reviews.
  • Targeted interactions based on in-app events.
  • Easy in-app messaging service for direct access to our support team.
Anonymous | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

Apptentive

  • Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
  • Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
  • Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.
Anonymous | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

Apptentive

No score
No answers yet
No answers on this topic

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

Apptentive

No score
No answers yet
No answers on this topic

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

Apptentive

We thought about Firebase, but we ultimately selected Apptentive because it is brand-agnostic. Using a Google app for an iOS application could have proved disastrous if the support for iOS had been lost down the line.
Anonymous | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

Apptentive

  • Apptentive has helped us increase our app store ratings which results in better listings in search results, etc.
  • Apptentive has helped give us better insights from our users.
  • Apptentive has helped us better manage emergencies that we can address without an App Store update now.
Anonymous | TrustRadius Reviewer

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

Apptentive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apptentive Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Alchemer, formerly SurveyGizmo
8.0
Apptentive
8.0

Usability

Alchemer, formerly SurveyGizmo
8.0
Apptentive

Support Rating

Alchemer, formerly SurveyGizmo
6.0
Apptentive

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