AlertMedia headquartered in Austin offers their eponymous platform as a multi-channel emergency notification system, providing an intuitive mass communication solution, which may also be used to provide two-way communications, shipping alerts, or other related functions.
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Intercom
Score 8.4 out of 10
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Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
$39
per month per seat
Pricing
AlertMedia
Intercom
Editions & Modules
No answers on this topic
Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
Offerings
Pricing Offerings
AlertMedia
Intercom
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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AI customer service features included in every plan.
Intercom integrates Help desk, AI Chat bot, and Proactive support.
We use AlertMedia to send highly important messages to nurses that have deployed with us. We have used it to send messages to our current internal employees also. When we send messages out to people who have showed interest in working with us, we know what they are interested in by their profile information and their work specific groups.
Well Suited Scenarios: - Intercom excels in delivering personalised customer support, making it an excellent choice for companies looking to provide timely, contextual help. - Its tools also are great in enhancing customer product knowledge, equipping users with the insights they need to maximise product value - For customer training and product awareness, Intercom's features like banners, pop-ups, and in-app tours are highly effective. Additionally, it serves as a reliable platform for overall product marketing, enabling targeted campaigns, newsletters, and announcements. Not Suited Scenarios: - Intercom is less ideal for internal team training, such as hosting detailed knowledge guides or managing team-specific learning pathways. - For creating interactive product tours, while Intercom offers basic functionality, dedicated tools like Navattic or Storylane provide a more dynamic and user-friendly experience. However, if convenience is a priority—especially when avoiding redirection users outside of our platform—Intercom remains a practical option.
In-app communication: I can deploy tours, banners, checklists, tooltips, posts, and surveys in a matter of minutes.
Knowledge Hub: I can write and publish a help article that can then be used to train the Fin AI agent to deliver accurate answers to our customers.
Communicating in context with service/sales agents and customers: the Help Desk makes it simple for sales and service agents to pull me into a conversation with a customer to resolve product-related issues.
A build-in template for notifications about various activities (weather, injury, etc.) would help make alerts more systematic in both appearance and content.
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
I love their User interface. The intercom is easy to use, easy to maintain, and easy to implement. New users can easily be onboarded. Intercom has a very simple interface that is not simplistic; it does the job in a great way without complicating users' lives. Overall, Intercom is a great app.
Support from AlertMedia has been ongoing and very accessible. Staff are consistently available and quick to respond. And I was developing an organization-wide training for this system, I called and spoke with a recruiter/trainer who emailed several training slides and helpful tips that I was able to convert into an online training.
Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.
The product was too focused on "tickets," and we wanted to focus more on "conversations." Intercom shows that thinking across the whole app was a no-brainer for us. Zendesk's pricing is a bit higher for what they deliver, but the ease of integration with our platforms was key, too.
Faster customer onboarding: When we identified our biggest conversion factors, we were able to set up an onboarding sequence that helped people get started and converted faster.
Adoption: It's much easier to showcase a new software feature. We build out a post and a tour for any new software features and prompt it to show up the first time they log in, all through Intercom.
Money: It's saved us money in the long run considering how many softwares we would have needed to use in order to get the same features offered in Intercom.
