AlertMedia vs. PagerDuty

The AlertMedia platform helped us with several key events, including an F3 tornado near one of our sites and a police situation in a residential neighborhood near our office. With both events, the mapping features allowed us to quickly understand our associates who may be impacted/affected and follow-up with them in a timely and efficient manner.

Incentivized

It's the most effective when you need to alert someone specifically or a team. It sends notifications everywhere, like email, phone, and SMS, ensuring critical issues are never missed. The feature, like the event orchestrator, allows us to set logic-based rules that automatically suppress non-emergency alerts.

Incentivized

• Supports multiple countries with local or short code access numbers
• Very quickly sends multimodal messages simultaneously
• Provides good feedback for message sending, including options to resend to non-responsive people
• Very good Threat Intelligence options, including immediate notifications through subscriptions, and weekly TI summaries.

• Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
• The calendar view provides valuable information regarding who is on call by the team and their full contact information.
• The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.

Incentivized

• A build-in template for notifications about various activities (weather, injury, etc.) would help make alerts more systematic in both appearance and content.

Incentivized

• When I open PagerDuty the page does look a little cluttered or busy.
• It would be nice to go to the page with clear and straightforward instructions on what I must address.
• Ability to change the color background.
• Add a timer and alarms for tasks that need completed.

Incentivized

They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.

Incentivized

Easy to use platform. App is very simple and very mobile friendly

Incentivized

The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.

Incentivized

Support from AlertMedia has been ongoing and very accessible. Staff are consistently available and quick to respond. And I was developing an organization-wide training for this system, I called and spoke with a recruiter/trainer who emailed several training slides and helpful tips that I was able to convert into an online training.

Incentivized

PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.

Incentivized

When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.

Incentivized

AlertMedia slightly edges out Rave for general notifications; Plus, AlertMedia has a very robust Threat Intelligence features that I'm not aware that Rave has.

I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.

Incentivized

• Efficiently notifying associates of issues affecting our sites
• Timely and efficient return to normal operations when sites have been down and are resuming operations
• Hurricane briefings

Incentivized

• Allow our service to be available 24/7 with minimal downtime, improving customer experience
• Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
• Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings

Incentivized