AlertOps vs. OnPage

AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.

Incentivized

The best solution for OnPage is a small company with a small On-Call Team. The reason for this is because of how many it can trigger in a 30-minute time span. It's really good with us IT people as we understand the urgency of the call and we can react with the ticket. This gives the end-user peace of mind. This product would not be good for a large-scale company. It would not scale well for thousands of users.

Incentivized

• Manage and Resolve IT incidents
• Schedules call and escalation to professionals with respect to incidents
• Save times by recognizing and resolving the issues

Incentivized

• Delivers prompt messages with important information for patient call back
• Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
• Repeats pages frequently if not opened initially, so they are not forgotten

Incentivized

• Notifications alert can be a little late at times
• User Interface can be quite confusing to new users
• Some alerts are generated unnecessarily.

Incentivized

• Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.

Incentivized

It works and is reliable

Easy to use both web and phone based application.

Some outages for updates

Incentivized

I have done well with the service

Incentivized

When we have issues we have fast response and willingness to help

I had no part of the implementation

Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.

Incentivized

OnPage is the first we chose and would not change that. The ability to link to our CSM, RMM, and technicians on the road has made this the best solution. Our team is able to use the current setup to make custom alerts based on the ticket details. This allows for all of our future needs to be covered.

Incentivized

I have had no concerns

Incentivized

• Positive as it saves a lot of time
• Positive as issues are resolved and managed on time
• Positive as it is not that expensive
• Positive as integration to any third party tool is well suited

Incentivized

• Eliminated the concern that on-call personnel were not notified of an issue at all or on a timely basis
• The reasonable cost, ease of use and reliability reassured management that any issues arising would be handled quickly
• Users disliked carrying the bulky, unreliable and battery operated pagers. Today all users carry cell phones and can easily install and manage OnPage software